Transferring Data from Zendesk® to Zoho Desk

Moving from Zendesk® to your Zoho Desk obviously requires some preparation before the actual procedure. It may sound simple, but data transfer is a difficult process that might result in the loss of information if you’re not cautious. However, if you encounter issues moving your data from Zendesk® to your Zoho Desk, we can help make the export seamless.

Lack of IT or Tech Support Staff

The migration method you choose is important as it can impact the success of the transfer. You must take the hang of the most trustworthy approach, or you are in danger of losing data.

In addition to that risk, you cannot be certain that your IT crew will be able to perform such a difficult task.

Yes, the biggest challenge organizations face is the lack of experience of the tech support team when it comes to the transition process.

Congested Help Desk Providers

When businesses out there don’t have the time to monitor the migration process, they may seek out support from help desk software providers.

However, vendors mostly don’t want to spend their own team members to help you move from their system to another one. This makes moving meaningful data to another help desk even more puzzling.

The Risk of Manual Transition

This option is a money-saver as you can also make the complete transfer alone and save a lot of costs creating a file with all of your customer records.

Nevertheless, there’s a possibility that the created CSV file might have the incorrect formatting. As a result, your Zoho Desk won’t be capable of reading it.

Of course, you can try reformatting all of it on your own but there’s an even bigger chance that you can make the whole thing unusable or worse.

Why Make Zendesk® Export Difficult?

Exporting data from Zendesk® to your Zoho Desk should not puzzle your company. We understand the requirements of companies and why they require safe and successful data transition. And we can help you make an effective transition of records and move on with your business as soon as possible.

Export from Zendesk® to Zoho Desk

Here is How We Can Serve Your Company

We have been helping businesses export their data to other help desks for several years.

So, we’re acquainted with the process and the quirks one must cope with for a successful export as nobody else.

Our application for an automated exportation process handles the many of issues and has the following pros:

Time Saver

You won’t have to stop looking at your screen and waiting for the progress bar to move. Continue running your business as if it’s a regular workday.You don’t have to waste undetermined amount of time to manage every stage by yourself.

Unlimited Testing

We realize that you need your data harmless. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited testing, you can ask for demo migration to detect any issues and deal with them before the exportation.

Successful Data Move

With the help of our automated tool, you won’t need to wait for a script or code to be written. Using our export tool, just leave a request and then get a ready-to-go resolution for your migration.

100% Ticket Integrity

Move every ticket with all the information intact. The migration tool works flawlessly that ticket corrupting is practically impossible. The automatic process goes through inspecting and balancing regularly.

Our Company Guarantees

Privacy and Confidentiality

All information you provide to us will be kept strictly confidential and far from curious eyes. Be confident, your passwords and other private information will be safe and sound. We’ll only use your information during the transferring process.

Devoted Support Team

We have a support team always ready to assist you with any issues you might have. We will also walk you through the process and stay with you until everything is accomplished.

100% Data Integrity

Our automatic tool is constantly checked and updated to provide you with the desired results. Transfer data swiftly without any information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk transfer. Firstly, you will have to access your Zoho Desk and create agent profiles and custom fields there. If there are other things you must do, our crew will contact you immediately.

Step

Connecting Zendesk®

You’ll need to provide us with your Zendesk® login details in order to be able to perform the export. These are necessary so that our app can reach files from your Zendesk®.

Step

Linking Zoho Desk

Likewise, certain credentials from your target help desk platform will be required to continue the migration. This way, our tool can link each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can decide which data you want to migrate and set them to be exported to the Zoho Desk. You see the data migration process to be completed as you wish.

Step

Test Run

We highly recommend that you execute a test run before the real thing. For this purpose, we offer our Free Demo Migration. Using this test tool, you can move a limited number of customer queries which you can then examine to ensure of acquiring the right result.

Step

Migrating to Zoho Desk

Lastly, when you’re satisfied with the result, it's high time to get started with exporting records to your new help desk. Choose an uncrowded period when your support team aren't full with work and start the transition procedure. [/spin]