Transferring Data from Zendesk® to Zendesk

Migrating from Zendesk® to your Zendesk obviously needs some amount of preparation before the actual procedure. It may appear to be simple, but data migration is a difficult process that might result in the loss of information if you’re not cautious. However, if you experience issues transferring your records from Zendesk® to your Zendesk, we can help make the transfer more simple.

Lack of IT or Tech Support Staff

The migration method you pick is significant as it can affect the success of the transfer. It’s best to exploit the safest approach, or you run the risk of losing data.

On top of that risk, you cannot be certain that your tech support team will be able to carry out such a complex task.

Yes, the most frequent issue firms face is the lack of practice in terms of the tech support team as it pertains to the exportation process.

Congested Vendors

When businesses out there don’t have the time to control the transition process, they may require support from help desk software providers.

Although, help desk software suppliers mostly don’t want to spend their own personnel to assist you leave their platform to another one. This makes transitioning important data to a different help desk even more puzzling.

The Danger of Manual Transition

This option is the cheapest because you can also finish the complete transition alone and save a lot of expenses creating a file with all of your customer records.

Nevertheless, there’s a likelihood that the created CSV file might have the wrong format. As a result, your Zendesk will not be able to read it.

Of course, you can try reformatting everything on your own but there’s an even bigger possibility that you can make the whole thing corrupt or worse.

Why Make Things Difficult?

Moving data from Zendesk® to your Zendesk should not confuse your company. We get the requirements of companies and why they require risk-free and successful data export. And we can help you organize an effective transfer of records and continue your responsibilities as soon as possible.

Export from Zendesk® to Zendesk

Here’s How We Can Help Your Company

We have been helping businesses export their records to other help desks for a long time already.

So, we’re knowledgeable about the process and the quirks one must cope with for a successful export more than anyone.

Our tool for an automated exportation process deals with the a lot of challenges and has the following advantages:

Time Saver

You won’t get stuck looking at your monitor and waiting for the progress bar to move on. Continue running your business like it’s a usual weekday.You don’t have to spend hours to manage each step by yourself.

Unlimited Testing

We realize that you need your information harmless. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited demo tryouts, you can opt for demo migration to detect any problems and address them before the migration.

Successful Data Move

With the help of our automated tool, you won’t have to wait for a script or code to be written. By using our export tool, just submit a request and then get a ready-to-use solution for your transition.

100% Ticket Integrity

Move every customer request and more with all the information uncut. The migration tool works perfectly that ticket corrupting is close to unreal. The automatic process undergoes checking and adjusting on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you provide to us will be kept purely confidential and far from curious eyes. Be confident, your passwords and other private information will be protected. We’ll only exploit your information during the transferring process.

Devoted Support Team

We have a support team always ready to help you with any queries you might have. We will also walk you through the operation and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is constantly examined and upgraded to suit your needs. Transfer data swiftly without any data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk migration. To begin with, you will have to access your Zendesk and create agent profiles and custom fields there. If there are other things you should do, our team members will contact you immediately.

Step

Connecting Zendesk®

You’ll have to to grant us with your Zendesk® login info in order to be able to conduct the transition. This is obligatory so that our app can use data from your Zendesk®.

Step

Linking Zendesk

In the same way, certain credentials from your future help desk software will be asked for to continue the transition. This way, our tool can connect each of the platforms for the data migration process.

Step

Controlling Data Transport

You can decide which records you want to migrate and set them to be migrated to the Zendesk. You see the data migration process to be completed as you see it.

Step

Test Run

We highly recommend that you execute a demo migration before the real process. For this purpose, we offer our Free Demo Migration. Exploiting this demo tool, you can move a limited number of tickets which you can then check to be sure of getting the right result.

Step

Migrating to Zendesk

Finally, when you’re content with the trial run, it's high time to set off with moving records to your new platform. Pick out an off-peak time where your support agents aren't overloaded and start the migration process. [/spin]