Exporting Files from Zendesk to UVdesk

Upgrading from Zendesk to your UVdesk obviously requires some amount of preparation before the actual procedure. It can sound simple, but data transition is a complex process that might result in the loss of information if you’re not watchful. However, if you experience troubles transferring your records from Zendesk to your UVdesk, we can help make the migration easier.

Lack of IT or Tech Support Team

The export method you decide on is significant as it can impact the outcome of the transfer. You must exploit the most reliable method, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your tech support team can conduct such a difficult task.

Yes, the most noticeable issue organizations deal with is the lack of expertise of the IT support team in regards to the transition process.

Congested Vendors

When companies out there don’t have the time to monitor the transition process, they may look for assistance from help desk software vendors.

Although, vendors mostly don’t want to share their own personnel to help you escape their platform to another one. This makes exporting meaningful data to another help desk even more difficult.

The Danger of Manual Transition

Another approach is the most affordable one because you can also make the whole transfer alone and save every penny creating a file with all of your customer info.

Although, there’s a possibility that the developed CSV file might have the wrong format. So, your UVdesk won’t be able to read it.

Of course, you can try reformatting everything alone but there’s an even higher chance that you can make all of it unsuitable or worse.

Why Make Things Difficult?

Transferring data from Zendesk to your UVdesk should not stump your company. We get the requirements of companies and why they need risk-free and successful data migration. And we can help you make an successful transfer of information and continue your responsibilities really soon.

Export from Zendesk to UVdesk

Here’s How We Can Assist Your Company

We have been helping companies transfer their information to other help desks for several years.

So, we’re familiar with the process and the quirks one must cope with for a successful export as nobody else.

Our tool for an automated exportation process manages the a lot of issues and has the next benefits:

Time Saver

You won’t get stuck looking at your screen and waiting for the progress bar to move. Carry on with running your business as if it’s a usual workday.There’s no need to waste hours to regulate each step alone.

Unlimited Testing

We understand that you need your records harmless. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo tryouts, you can request demo migration to determine any issues and correct them before the transfer.

Successful Data Transfer

With our automated tool, you won’t need to wait for a script or code to be written. Using our export service, just send a request and then get a ready-to-go solution for your migration.

100% Ticket Integrity

Export every ticket with all the information uncut. The migration tool works flawlessly that ticket corrupting is close to impossible. The automatic process goes through checking and balancing on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All data you provide to us will be kept strongly confidential and far from curious eyes. Rest assured, your passwords and other secret information will be protected. We’ll only use your information during the transition process.

Dedicated Support Team

We have agents always ready to support you with any problems you might have. We will also support your throughout the process and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is consistently tested and upgraded to provide you with the desired results. Move data quickly without any information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk transfer. To begin with, you will have to access your UVdesk and create agent accounts and custom fields there. If there are other things you should do, our team will inform you.

Step

Connecting Zendesk

You’ll need to grant us with your Zendesk login details in order to be able to perform the transition. These are required so that our tool can reach data from your Zendesk.

Step

Linking UVdesk

Similarly, certain credentials from your new help desk software will be required to go on with the migration. This way, our tool can link both accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which data you want to transition and arrange them to be migrated to the UVdesk. You control the data migration process to be completed as you want it to.

Step

Trial Run

We highly advise that you execute a free trial before the real thing. This is the reason why we have our Free Demo Migration. Exploiting this trial tool, you can move a small number of tickets which you can then view to assure of reaching the right outcome.

Step

Migrating to UVdesk

Finally, when you’re happy with the demo migration, it's high time to set off with exporting records from Zendesk. Choose an uncrowded period when your support representatives aren't overloaded and finalize the transition process. [/spin]