Exporting Data from Zendesk to SupportPal

Migrating from Zendesk to your SupportPal obviously needs certain preparation before the actual procedure. It may sound simple, but data transfer is a complex process that might result in the loss of information if you’re not careful. However, if you encounter problems transferring your data from Zendesk to your SupportPal, we can help make the transition effortless.

Lack of IT or Tech Support Team

The export technique you pick is crucial as it can influence the success of the transfer. You must exploit the most trustworthy method, or you run the risk of losing data.

On top of that risk, you cannot make sure that your IT crew can cope with such a complicated task.

Yes, the most frequent challenge businesses face is the lack of practice in terms of the IT support team as it pertains to the exportation process.

Congested Vendors

When companies out there don’t have the opportunity to handle the exportation process, they may need support from help desk software providers.

Nevertheless, vendors mostly don’t want to spare their own team members to help you move from their system to another one. This makes transferring essential data to a new help desk even more complicated.

The Danger of Manual Export

Another option is the cheapest while you can also finish the whole transfer alone and save a lot of costs creating a file with all of your customer info.

However, there’s a likelihood that the produced CSV file might have the wrong formatting. So, your SupportPal will not be capable of reading it.

Of course, you can try restructuring all of it yourself but there’s an even higher chance that you can make all of it corrupt or worse.

Why Make Things Difficult?

Exporting data from Zendesk to your SupportPal should never confuse your company. We are familiar with the requirements of companies and why they require secure and successful data transition. And we can help you make an efficient transition of data and continue your business really soon.

Export from Zendesk to SupportPal

Here’s How We Can Help Your Company

We have been helping companies export their records to other help desks for a long time already.

So, we’re knowledgeable about the process and the quirks one must tackle for a successful export perfectly.

Our tool for an automated transition process deals with the whole lot of challenges and has the following pros:

Time Saver

You won’t get stuck glaring at your device and waiting for the progress bar to go forth. Continue running your business as if it’s a usual workday.There’s no need to spend undetermined amount of time to control every stage alone.

Unlimited Testing

We understand that you require your information harmless. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can ask for demo migration to identify any problems and correct them before the exportation.

Successful Data Transfer

With our automated application, you won’t have to wait for a script or code to be written. By using our export tool, just leave a request and then get a ready-to-use resolution for your migration.

100% Ticket Integrity

Export every customer request and more with all the information untouched. The migration tool works flawlessly that ticket corrupting is nearly impossible. The automatic process undergoes inspecting and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All data you trust to us will be kept purely confidential and far from curious eyes. Rest assured, your passwords and other private information will be secure. We’ll only use your information during the export process.

Dedicated Support Team

We have agents prepared to help you with any requests you might have. We will also walk you through the process and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is constantly examined and scaled to suit your needs. Transfer data swiftly without any information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk migration. First of all, you will have to access your SupportPal and create agent profiles and custom fields there. If there are other things you need to do, our crew will inform you.

Step

Connecting Zendesk

You’ll have to to give us access to your Zendesk login credentials in order to be able to perform the migration. These are required so that our tool can request files from your Zendesk.

Step

Linking SupportPal

In the same way, certain credentials from your future help desk system will be requested to continue the migration. This way, our tool can link both accounts for the data migration process.

Step

Controlling Data Transport

You can decide which files you want to migrate and set them to be transferred to the SupportPal. You control the data migration process to be completed as you see it.

Step

Trial Run

We highly advise that you conduct a demo migration before the real operation. For this purpose, we offer our Free Demo Migration. By using this test tool, you can move a little number of customer queries which you can then view to ensure of getting the right outcome.

Step

Migrating to SupportPal

Finally, as soon as you’re content with the outcome, it's high time to set off with exporting records to your new help desk. Choose an off-peak time when your support team aren't full with work and finalize the exporting procedure. [/spin]