Transferring Records from Zendesk to Spiceworks

Switching from Zendesk to your Spiceworks certainly needs some preparation before the actual procedure. It may appear to be simple, but data migration is a complex process that might result in the loss of information if you’re not careful. However, if you undergo troubles moving your data from Zendesk to your Spiceworks, we can help make the migration easier.

Lack of IT or Tech Support Staff

The migration technique you decide on is important as it can affect the success of the transfer. It’s best to take the hang of the most trustworthy method, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your IT team can conduct such a difficult assignment.

Yes, the biggest issue organizations face is the lack of experience of the IT support team in regards to the exportation process.

Congested Help Desk Providers

When businesses out there don’t have the opportunity to control the migration process, they may look for support from help desk software vendors.

Nevertheless, help desk software suppliers usually don’t want to spare their own staff to help you switch from their platform to another one. This makes exporting important data to another help desk even more puzzling.

The Risk of Manual Export

This way is the most affordable one as you can also make the entire transition alone and save a lot of costs creating a file with all of your records.

However, there’s a probability that the developed CSV file might have the incorrect formatting. As a result, your Spiceworks won’t be able to read it.

Of course, you can attempt reformatting everything on your own but there’s an even bigger possibility that you can make all of it unsuitable or even worse.

How to Make Zendesk Export Easy

Transitioning data from Zendesk to your Spiceworks should never stump your company. We understand the requirements of businesses and why they seek out secure and successful data export. And we can help you conduct an efficient migration of information and move on with your responsibilities really soon.

Export from Zendesk to Spiceworks

Here is The way we Can Assist You

We have been helping businesses move their information to new help desks for several years.

So, we’re experienced in the process and the eccentricities one must manage for a successful transition more than anyone.

Our application for an automated transition process tackles the many of issues and has the following advantages:

Time Saver

You won’t have to stop glaring at your monitor and wanting the progress bar to move on. Continue running your business like it’s a regular weekday.There’s no need to waste several hours to regulate every step by yourself.

Unlimited Testing

We realize that you require your records secure. The majority of help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can ask for trial runs to identify any issues and correct them before the transition.

Successful Data Move

With the help of our automated application, you won’t have to wait for a script or code to be made. Using our migration service, just leave a request and then receive a ready-to-go tool for your migration.

100% Ticket Integrity

Move each customer request and more with all the information intact. The migration app works perfectly that ticket corrupting is nearly unreal. The automated process goes through testing and balancing regularly.

Our Company Guarantees

Privacy and Confidentiality

All information you trust to us will be kept strongly confidential and away from curious eyes. Be assured, your passwords and other secret information will be secure. We’ll only exploit your data during the export process.

Devoted Support Team

We have a support team prepared to support you with any queries you might have. We will also walk you through the operation and stay with you until everything is accomplished.

100% Data Integrity

Our automatic tool is continually tested and updated to provide you with the desired results. Transfer data seamlessly without any data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk migration. Firstly, you will have to access your Spiceworks and set up agent accounts and custom fields there. If there are other things you need to do, our team members will inform you.

Step

Connecting Zendesk

You will have to to provide us with your Zendesk login info to be able to conduct the migration. This is obligatory so that our tool can access info from your Zendesk.

Step

Linking Spiceworks

In the similar way, certain permits from your new help desk platform will be asked for to continue the transition. This way, our tool can connect both accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which records you want to migrate and link them to be transferred to the Spiceworks. The data migration process is under your control until it’s completed as you want it to.

Step

Test Run

We highly recommend that you conduct a free trial before the actual process. For this purpose, we provide our customers our Free Demo Migration. By using this test tool, you can migrate a little number of customer requests which you can then view to make certain of attaining the right outcome.

Step

Migrating to Spiceworks

Lastly, as soon as you’re happy with the trial run, it's high time to set off with moving records to your new platform. Find an uncrowded period when your support reps aren't overloaded and start the migration process. [/spin]