Moving Information Get from Zendesk® to SmarterTrack

Upgrading from Zendesk® to your SmarterTrack certainly needs some preparation before the actual process. It may sound easy, but data transfer is a complex process that might result in the loss of information if you’re not careful. However, if you experience issues transferring your records from Zendesk® to your SmarterTrack, we can help make the export effortless.

Lack of IT or Tech Support Crew

The transition technique you pick is important as it can impact the success of the transfer. You must apply the most reliable method, or you run the risk of losing data.

In addition to that risk, you cannot be certain that your IT staff will be able to cope with such a complex assignment.

Yes, the most frequent issue firms deal with is the lack of experience of the technical support team in regards to the import process.

Congested Vendors

When organizations out there don’t have the opportunity to handle the migration process, they may require support from help desk software vendors.

Although, vendors usually don’t want to spare their own personnel to assist you switch from their help desk to another one. This makes moving important data to a different help desk even more exhausting.

The Danger of Manual Export

The other technique is the cheapest as you can also conduct the complete transfer yourself and save every penny creating a file with all of your records.

However, there’s a probability that the created CSV file might have the wrong format. Therefore, your SmarterTrack will not be capable of reading it.

Of course, you can attempt restructuring everything on your own but there’s an even bigger chance that you can make everything unsuitable or even worse.

How to Make Zendesk® Export Easy

Transitioning data from Zendesk® to your SmarterTrack should never confuse your company. We understand the needs of companies and why they need risk-free and successful data transition. And we can help you complete an efficient transfer of records and continue your work as soon as possible.

Export from Zendesk® to SmarterTrack

Here’s The way we Can Help You

We have been helping organizations transition their records to new help desks for years.

So, we’re familiar with the process and the eccentricities one must deal with for a successful transition as nobody else.

Our tool for an automated transition process deals with the many of problems and has the following advantages:

Time Saver

You won’t get stuck glaring at your device and wanting the progress bar to move. Continue running your business as if it’s a ordinary workday.There’s no need to spend hours to manage every action on your own.

Unlimited Testing

We recognize that you require your information secure. Most help desks have backups, but we don’t want you to resort to that. Using our unlimited demo tryouts, you can request trial runs to identify any issues and eliminate them before the transition.

Successful Data Exchange

Using our automated application, you won’t have to wait for a script or code to be made. With the aid of our export service, you just have to send a request and then receive a ready-to-use solution for your transition.

100% Ticket Integrity

Migrate each customer request and more with all the information intact. Our migration tool works flawlessly that ticket corrupting is close to impossible. The automated process undergoes checking and adjusting regularly.

Our Service Guarantees

Privacy and Confidentiality

All personal information you trust to us will be kept purely confidential and away from prying eyes. Be confident, your passwords and other secret information will be protected. We’ll only use your data during the export process.

Committed Support Team

We have our dedicated team members prepared to help you with any challenges you might have. We can also walk you through the process and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is regularly examined and updated to provide what you need. Transfer data quickly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk migration. Firstly, you will need to access your SmarterTrack and create agent accounts and custom fields there. If there are other things you should do, our crew will inform you.

Step

Connecting Zendesk®

You will have to to provide us with your Zendesk® login details in order to be able to perform the transition. These are required so that our tool can request data from your Zendesk®.

Step

Linking SmarterTrack

Similarly, certain permits from your future help desk platform will be required to continue the migration. Thus, our tool can link both accounts for the data migration process.

Step

Controlling Data Transport

You can determine which data you want to migrate and arrange them to be migrated to the SmarterTrack. The data migration process is under your control until it’s completed as you see it.

Step

Demo Run

We highly suggest that you conduct a demo migration before the actual thing. For this purpose, we have our Free Demo Migration. Exploiting this trial tool, you can migrate a little number of tickets which you can then overview to make certain of reaching the right result.

Step

Migrating to SmarterTrack

Finally, as soon as you’re content with the demo results, it’s time to begin exporting data to your new help desk. Pick an off-peak period where your support reps aren't too busy and begin the migration procedure. [/spin]