Moving Records from Zendesk® to ServiceNow

Switching from Zendesk® to your ServiceNow certainly requires some amount of preparation before the actual procedure. It might appear to be easy, but data export is a complex process that might result in the loss of information if you’re not careful. However, if you encounter problems moving your data from Zendesk® to your ServiceNow, we can help make the migration easier.

Lack of IT or Tech Support Crew

The transition method you choose is significant as it can affect the result of the transfer. It’s best to use the most trustworthy method, or you are in danger of losing data.

In addition to that risk, you cannot make sure that your tech support crew can conduct such a difficult task.

Yes, the biggest problem firms deal with is the lack of experience of the tech support team as it pertains to the transition process.

Congested Help Desk Providers

When organizations out there don’t have the time to manage the transition process, they may need help from help desk software vendors.

However, help desk software suppliers usually don’t want to spare their own team members to help you leave their system to another one. This makes exporting important data to another help desk even more exhausting.

The Risk of Manual Transition

The other way is a money-saver because you can also finish the full transition yourself and save a lot of costs creating a file with all of your records.

However, there’s a probability that the produced CSV file might have the incorrect formatting. Therefore, your ServiceNow won’t be able to read it.

Of course, you can try reformatting the whole thing yourself but there’s an even bigger possibility that you can make the whole thing corrupt or even worse.

How to Make Zendesk® Export Easy

Moving data from Zendesk® to your ServiceNow should not puzzle your company. We get the requirements of businesses and why they seek out safe and successful data transfer. And we can help you complete an efficient transition of data and move on with your business really soon.

Export from Zendesk® to ServiceNow

Here is The way we Can Serve Your Company

We have been helping organizations move their data to other help desks for a long time already.

So, we’re experienced in the process and the eccentricities one must deal with for a successful export more than anyone.

Our application for an automated exportation process handles the a lot of challenges and has these advantages:

Time Saver

You won’t have to stop looking at your computer and waiting for the progress bar to move on. Go on with running your business like it’s a normal weekday.There’s no need to waste undetermined amount of time to control each stage on your own.

Unlimited Testing

We recognize that you need your data harmless. The majority of help desks have backups, but we don’t want you to fall back upon that. Using our unlimited testing, you can ask for trial runs to identify any issues and deal with them before the migration.

Successful Data Exchange

Using our automated tool, you won’t need to wait for a script or code to be written. By using our migration service, you just have to leave a request and then receive a ready-to-go resolution for your migration.

100% Ticket Integrity

Migrate each ticket with all the information uncut. The migration app works perfectly that ticket corrupting is practically unreal. The automated process goes through inspecting and balancing on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All personal information you provide to us will be kept strictly confidential and far from curious eyes. Be sure, your passwords and other secret information will be safe and sound. We’ll only exploit your data during the export process.

Committed Support Team

We have our dedicated team members always ready to assist you with any requests you might have. We will also lead you through the operation and stay with you until everything works as intended.

100% Data Integrity

Our automatic tool is continually checked and upgraded to suit your needs. Migrate data seamlessly with no data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk transfer. To begin with, you will have to access your ServiceNow and set up agent accounts and custom fields there. If there are other things you must do, our staff will inform you.

Step

Connecting Zendesk®

You will need to grant us with your Zendesk® login info to be able to conduct the export. This is obligatory so that our tool can access files from your Zendesk®.

Step

Linking ServiceNow

In the similar way, certain permits from your target help desk software will be asked for to move on with the transition. Thus, our tool can connect both accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which records you want to move and link them to be exported to the ServiceNow. The data migration process is under your control until it’s completed as you wish.

Step

Demo Run

We highly suggest that you execute a test run before the real process. That’s why we provide our customers our Free Demo Migration. Using this test tool, you can migrate a little number of customer queries which you can then examine to be sure of getting the right outcome.

Step

Migrating to ServiceNow

Lastly, when you’re satisfied with the outcome, it's high time to start moving data from Zendesk® to your target system. Pick an uncrowded period when your support agents aren't full with work and begin the migration process. [/spin]