Moving Records from Zendesk to ServiceDesk Plus

Upgrading from Zendesk to your ServiceDesk Plus certainly requires certain preparation before the actual process. It might appear to be easy, but data transition is a complicated process that might result in the loss of information if you’re not careful. However, if you undergo troubles transferring your data from Zendesk to your ServiceDesk Plus, we can help make the migration more simple.

Lack of IT or Tech Support Crew

The transition method you decide on is crucial as it can impact the result of the transfer. It’s best to use the most reliable way, or you are in danger of losing data.

On top of that risk, you cannot make certain that your IT staff can carry out such a complex task.

Yes, the most noticeable issue businesses face is the lack of experience of the technical support team as it pertains to the export process.

Congested Vendors

When organizations out there don’t have the time to manage the exportation process, they may seek out help from help desk software vendors.

Nevertheless, vendors usually don’t want to spare their own staff to help you switch from their help desk to another one. This makes exporting meaningful data to a different help desk even more complex.

The Danger of Manual Transition

The other way is the most affordable one while you can also complete the full transition yourself and save every penny creating a file with all of your customer data.

However, there’s a chance that the developed CSV file might have the wrong formatting. So, your ServiceDesk Plus will not be capable of reading it.

Of course, you can try restructuring everything yourself but there’s an even higher chance that you can make everything corrupt or much worse.

How to Make Zendesk Export Easy

Moving data from Zendesk to your ServiceDesk Plus should not stump your company. We are familiar with the needs of businesses and why they seek out secure and successful data migration. And we can help you conduct an efficient migration of information and continue your work really soon.

Export from Zendesk to ServiceDesk Plus

Here’s The way we Can Assist You

We have been helping organizations move their information to new help desks for quite some time.

So, we’re familiar with the process and the eccentricities one must manage for a successful transfer as nobody else.

Our tool for an automated exportation process manages the whole lot of tasks and has these pluses:

Time Saver

You won’t get stuck looking at your computer and willing the progress bar to move. Go on with running your business like it’s a normal workday.You don’t need to waste several hours to regulate every action alone.

Unlimited Testing

We recognize that you need your records to be safe. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can request trial runs to identify any problems and deal with them before the transition.

Successful Data Exchange

Using our automated tool, you won’t need to wait for a script or code to be made. With the help of our migration service, you just have to send a request and then receive a ready-to-go tool for your migration.

100% Ticket Integrity

Migrate each ticket with all the information untouched. Our migration app works perfectly that ticket corrupting is nearly impossible. The automated process goes through testing and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All personal information you provide to us will be kept strongly confidential and away from prying eyes. Be sure, your passwords and other secret information will be secure. We’ll only use your data during the export process.

Committed Support Team

We have our dedicated team members always ready to support you with any challenges you might have. We can also lead you through the operation and stay with you until everything works as intended.

100% Data Integrity

Our automated tool is continually tested and scaled to meet your needs. Migrate data seamlessly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk transfer. First of all, you will need to access your ServiceDesk Plus and set up agent accounts and custom fields there. If there are other things you need to do, our team will let you know.

Step

Connecting Zendesk

You will need to give us access to your Zendesk login details to be able to conduct the migration. These are required so that our service can reach info from your Zendesk.

Step

Linking ServiceDesk Plus

Similarly, certain permits from your new help desk system will be required to move on with the transition. Thus, our tool can link both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can choose which data you want to move and link them to be transferred to the ServiceDesk Plus. The data migration process is under your control until it’s completed as you want it to.

Step

Demo Run

We highly suggest that you execute a free trial before the actual thing. That’s why we provide our customers our Free Demo Migration. By using this trial tool, you can migrate a little number of customer requests which you can then examine to make certain of attaining the right outcome.

Step

Migrating to ServiceDesk Plus

Finally, when you’re happy with the demo results, it’s time to start moving data from Zendesk. Find an uncrowded time when your support reps aren't too busy and finalize the transition procedure. [/spin]