Upgrading from Zendesk to your ServiceDesk Plus certainly requires certain preparation before the actual process. It might appear to be easy, but data transition is a complicated process that might result in the loss of information if you’re not careful. However, if you undergo troubles transferring your data from Zendesk to your ServiceDesk Plus, we can help make the migration more simple.
The transition method you decide on is crucial as it can impact the result of the transfer. It’s best to use the most reliable way, or you are in danger of losing data.
On top of that risk, you cannot make certain that your IT staff can carry out such a complex task.
Yes, the most noticeable issue businesses face is the lack of experience of the technical support team as it pertains to the export process.
When organizations out there don’t have the time to manage the exportation process, they may seek out help from help desk software vendors.
Nevertheless, vendors usually don’t want to spare their own staff to help you switch from their help desk to another one. This makes exporting meaningful data to a different help desk even more complex.
The other way is the most affordable one while you can also complete the full transition yourself and save every penny creating a file with all of your customer data.
However, there’s a chance that the developed CSV file might have the wrong formatting. So, your ServiceDesk Plus will not be capable of reading it.
Of course, you can try restructuring everything yourself but there’s an even higher chance that you can make everything corrupt or much worse.
Moving data from Zendesk to your ServiceDesk Plus should not stump your company. We are familiar with the needs of businesses and why they seek out secure and successful data migration. And we can help you conduct an efficient migration of information and continue your work really soon.
Export from Zendesk to ServiceDesk PlusWe have been helping organizations move their information to new help desks for quite some time.
So, we’re familiar with the process and the eccentricities one must manage for a successful transfer as nobody else.
Our tool for an automated exportation process manages the whole lot of tasks and has these pluses:
You won’t get stuck looking at your computer and willing the progress bar to move. Go on with running your business like it’s a normal workday.You don’t need to waste several hours to regulate every action alone.
Migrate each ticket with all the information untouched. Our migration app works perfectly that ticket corrupting is nearly impossible. The automated process goes through testing and balancing regularly.
All personal information you provide to us will be kept strongly confidential and away from prying eyes. Be sure, your passwords and other secret information will be secure. We’ll only use your data during the export process.
We have our dedicated team members always ready to support you with any challenges you might have. We can also lead you through the operation and stay with you until everything works as intended.
Our automated tool is continually tested and scaled to meet your needs. Migrate data seamlessly with no information loss.
That the list is generalized and may differ depending on your target platform
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Preparation is the essential step of successful help desk transfer. First of all, you will need to access your ServiceDesk Plus and set up agent accounts and custom fields there. If there are other things you need to do, our team will let you know.
You will need to give us access to your Zendesk login details to be able to conduct the migration. These are required so that our service can reach info from your Zendesk.
Similarly, certain permits from your new help desk system will be required to move on with the transition. Thus, our tool can link both of your accounts for the data exportation process.
You can choose which data you want to move and link them to be transferred to the ServiceDesk Plus. The data migration process is under your control until it’s completed as you want it to.
We highly suggest that you execute a free trial before the actual thing. That’s why we provide our customers our Free Demo Migration. By using this trial tool, you can migrate a little number of customer requests which you can then examine to make certain of attaining the right outcome.
Finally, when you’re happy with the demo results, it’s time to start moving data from Zendesk. Find an uncrowded time when your support reps aren't too busy and finalize the transition procedure. [/spin]
It’s as exactly as we tell about it. See the complete procedure yourself with our free trial.
We have trained support reps that can help you with the whole move process. Get immediate advice for an efficient transfer.
