Moving Files from Zendesk® to Reamaze

Moving from Zendesk® to your Reamaze obviously needs certain preparation before the actual procedure. It may look easy, but data transfer is a difficult process that might result in the loss of information if you’re not watchful. However, if you experience problems transferring your records from Zendesk® to your Reamaze, we can help make the transfer easier.

Lack of IT or Tech Support Crew

The transition approach you pick is crucial as it can impact the success of the transfer. You have to apply the most reliable approach, or you are in danger of losing data.

On top of that risk, you cannot make sure that your tech support crew will be able to conduct such a complicated task.

Yes, the biggest issue companies face is the lack of experience of the IT support team as it pertains to the exportation process.

Congested Help Desk Providers

When organizations out there don’t have the resources to handle the exportation process, they may look out for support from help desk software vendors.

Nevertheless, vendors mostly don’t want to share their own personnel to assist you escape their system to another one. This makes transitioning essential data to a new help desk even more exhausting.

The Risk of Manual Transfer

The other approach is the cheapest while you can also make the full export yourself and save every penny creating a file with all of your customer records.

Although, there’s a likelihood that the produced CSV file might have the wrong format. Therefore, your Reamaze won’t be capable of reading it.

Of course, you can try restructuring everything yourself but there’s an even greater chance that you can make all of it corrupt or even worse.

Why Make Zendesk® Export Difficult?

Moving data from Zendesk® to your Reamaze shouldn’t confuse your company. We are familiar with the requirements of businesses and why they need secure and successful data transition. And we can help you organize an successful transfer of data and continue your business as soon as possible.

Export from Zendesk® to Reamaze

Here is How We Can Help Your Company

We have been helping organizations transfer their records to other help desks for several years.

So, we’re acquainted with the process and the quirks one must manage for a successful migration as nobody else.

Our application for an automated migration process deals with the whole lot of issues and has the following pluses:

Time Saver

You won’t have to stop staring at your device and desiring the progress bar to move. Continue running your business as though it’s a ordinary workday.You don’t have to waste hours to control each stage on your own.

Unlimited Testing

We recognize that you want your information in safety. The majority of help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can request demo migration to determine any problems and address them before the transfer.

Successful Data Exchange

Using our automated process, you won’t have to wait for a script or code to be written. Using our migration service, you just have to send a request and then get a ready-to-go solution for your transition.

100% Ticket Integrity

Migrate every customer request and more with all the information untouched. The migration app works properly that ticket corrupting is nearly impossible. The automatic process goes through checking and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All personal information you entrust to us will be kept purely confidential and far from curious eyes. Be sure, your passwords and other secret information will be secure. We’ll only use your information during the transition process.

Committed Support Team

We have our dedicated team members on standby to help you with any queries you might have. We will also walk you through the procedure and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is consistently examined and scaled to provide you with the desired results. Transfer data quickly with no information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk migration. First of all, you will have to access your Reamaze and set up agent accounts and custom fields there. If there are other things you need to do, our crew will contact you immediately.

Step

Connecting Zendesk®

You’ll have to to give us access to your Zendesk® login details to be able to carry out the migration. These are necessary so that our app can reach data from your Zendesk®.

Step

Linking Reamaze

Likewise, certain credentials from your future help desk system will be required to continue the export. Thus, our tool can link each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can pick out which data you want to migrate and arrange them to be transferred to the Reamaze. You can follow the data migration process to be completed as you see it.

Step

Demo Run

We highly suggest that you perform a demo migration before the real thing. For this purpose, we have our Free Demo Migration. By using this trial tool, you can move a small number of tickets which you can then check to assure of attaining the right result.

Step

Migrating to Reamaze

Lastly, once you’re content with the trial run, it's high time to set off with migrating data to your new help desk. Pick out an uncrowded time where your support representatives aren't full with work and begin the exporting procedure. [/spin]