Transferring Files from Zendesk® to ((OTRS)) Community Edition

Moving from Zendesk® to your ((OTRS)) Community Edition obviously requires some preparation before the actual procedure. It may appear to be easy, but data transfer is a complex process that might result in the loss of information if you’re not watchful. However, if you undergo problems transferring your data from Zendesk® to your ((OTRS)) Community Edition, we can help make the migration easier.

Lack of IT or Tech Support Staff

The migration method you pick is important as it can influence the success of the transfer. It’s best to apply the most reliable method, or you are in danger of losing data.

In addition to that risk, you cannot make sure that your IT staff can conduct such a complicated assignment.

Yes, the most frequent challenge firms face is the lack of practice in terms of the tech support team in regards to the transition process.

Congested Help Desk Providers

When businesses out there don’t have the time to monitor the migration process, they may require support from help desk software providers.

However, vendors mostly don’t want to share their own staff to assist you move from their help desk to another one. This makes exporting meaningful data to a new help desk even more complex.

The Risk of Manual Transition

This approach is the cheapest as you can also make the entire transition yourself and save every penny creating a file with all of your customer info.

Although, there’s a probability that the produced CSV file might have the wrong formatting. As a result, your ((OTRS)) Community Edition won’t be able to read it.

Of course, you can attempt reformatting all of it on your own but there’s an even higher possibility that you can make the whole thing unsuitable or even worse.

Why Make Zendesk® Export Difficult?

Moving data from Zendesk® to your ((OTRS)) Community Edition should not confuse your company. We understand the requirements of businesses and why they require safe and successful data transition. And we can help you make an successful migration of data and continue your work really soon.

Export from Zendesk® to ((OTRS)) Community Edition

Here is How We Can Help Your Company

We have been helping businesses transfer their records to other help desks for several years.

So, we’re acquainted with the process and the quirks one must deal with for a successful migration perfectly.

Our application for an automated exportation process takes care of the many of issues and has the following pros:

Time Saver

You won’t have to stop looking at your screen and desiring the progress bar to go forth. Continue running your business like it’s a ordinary workday.There’s no need to waste several hours to control every action by yourself.

Unlimited Testing

We realize that you need your information in safety. The majority of help desks have backups, but we don’t want you to fall back upon that. With unlimited testing, you can request demo migration to determine any issues and address them before the exportation.

Successful Data Move

With the help of our automated tool, you won’t need to wait for a script or code to be written. Using our migration tool, you just have to send a request and then get a ready-to-go tool for your transition.

100% Ticket Integrity

Move every ticket with all the information intact. The migration app works perfectly that ticket corrupting is practically impossible. The automatic process goes through testing and adjusting regularly.

Our Company Guarantees

Privacy and Confidentiality

All information you provide to us will be kept purely confidential and far from curious eyes. Be assured, your passwords and other private information will be safe and sound. We’ll only use your information during the transition process.

Devoted Support Team

We have a support team always ready to help you with any issues you might have. We will also walk you through the operation and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is consistently examined and updated to provide you with the desired results. Transfer data swiftly with no information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk transfer. Firstly, you will have to access your ((OTRS)) Community Edition and set up agent profiles and custom fields there. If there are other things you must do, our crew will inform you.

Step

Connecting Zendesk®

You’ll need to provide us with your Zendesk® login credentials to be able to conduct the export. These are necessary so that our tool can access info from your Zendesk®.

Step

Linking ((OTRS)) Community Edition

Likewise, certain credentials from your future help desk platform will be requested to continue the transition. Thus, our tool can link both accounts for the data exportation process.

Step

Controlling Data Transport

You can pick out which files you want to migrate and set them to be exported to the ((OTRS)) Community Edition. You see the data migration process to be completed as you see it.

Step

Test Run

We highly recommend that you execute a demo migration before the real operation. For this purpose, we offer our Free Demo Migration. Using this trial tool, you can move a small number of customer requests which you can then check to ensure of reaching the right outcome.

Step

Migrating to ((OTRS)) Community Edition

Lastly, when you’re content with the result, it's high time to begin moving data to your new help desk. Choose an uncrowded period where your support team aren't too busy and start the transition process. [/spin]