Transferring Information Get from Zendesk® to osTicket

Switching from Zendesk® to your osTicket certainly needs some amount of preparation before the actual procedure. It might appear to be easy, but data export is a difficult process that might result in the loss of information if you’re not cautious. However, if you encounter issues transferring your records from Zendesk® to your osTicket, we can help make the migration more simple.

Lack of IT or Tech Support Staff

The migration method you decide on is significant as it can influence the result of the transfer. It’s best to use the most trustworthy approach, or you are in danger of losing data.

In addition to that risk, you cannot be certain that your tech support team can carry out such a difficult assignment.

Yes, the most frequent issue businesses deal with is the lack of practice in terms of the tech support team as it pertains to the exportation process.

Congested Help Desk Providers

When businesses out there don’t have the time to handle the transition process, they may look for help from help desk software vendors.

Nevertheless, help desk software suppliers mostly don’t want to spend their own team members to help you escape their platform to another one. This makes exporting important data to another help desk even more puzzling.

The Risk of Manual Transition

This technique is the most affordable one because you can also make the complete transition yourself and save a lot of costs creating a file with all of your customer records.

Nevertheless, there’s a possibility that the created CSV file might have the wrong format. Therefore, your osTicket will not be able to read it.

Of course, you can attempt reformatting everything on your own but there’s an even bigger possibility that you can make the whole thing corrupt or worse.

How to Make Zendesk® Export Easy

Transitioning data from Zendesk® to your osTicket should not stump your company. We get the requirements of companies and why they seek out secure and successful data transfer. And we can help you organize an effective transition of records and continue your responsibilities really soon.

Export from Zendesk® to osTicket

Here is The way we Can Assist You

We have been helping businesses transition their information to new help desks for several years.

So, we’re experienced in the process and the eccentricities one must deal with for a successful transfer perfectly.

Our application for an automated exportation process tackles the a lot of issues and has these benefits:

Time Saver

You won’t have to stop looking at your device and willing the progress bar to go forth. Go on with running your business like it’s a normal weekday.You don’t have to waste undetermined amount of time to manage each step on your own.

Unlimited Testing

We realize that you need your records to be safe. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo trials, you can ask for demo migration to detect any issues and correct them before the transfer.

Successful Data Move

With the help of our automated tool, you won’t have to wait for a script or code to be made. Using our export service, you just have to leave a request and then get a ready-to-go resolution for your migration.

100% Ticket Integrity

Move each customer request and more with all the information uncut. The migration tool works perfectly that ticket corrupting is nearly unreal. The automatic process goes through inspecting and balancing on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you provide to us will be kept strongly confidential and away from curious eyes. Be confident, your passwords and other secret information will be secure. We’ll only exploit your information during the transferring process.

Devoted Support Team

We have a support team always ready to support you with any challenges you might have. We will also lead you through the operation and stay with you until everything works as intended.

100% Data Integrity

Our automatic tool is regularly tested and upgraded to provide you with the desired results. Migrate data seamlessly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk migration. To begin with, you will have to access your osTicket and create agent accounts and custom fields there. If there are other things you need to do, our staff will contact you immediately.

Step

Connecting Zendesk®

You will have to to grant us with your Zendesk® login credentials in order to be able to conduct the migration. This is obligatory so that our app can reach files from your Zendesk®.

Step

Linking osTicket

In the similar way, certain permits from your new help desk software will be requested to move on with the transition. Thus, our tool can connect each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can choose which files you want to move and link them to be transferred to the osTicket. The data migration process is under your control until it’s completed as you want it to.

Step

Test Run

We highly recommend that you execute a free trial before the actual operation. That’s why we provide our customers our Free Demo Migration. By using this test tool, you can move a limited number of customer queries which you can then view to assure of obtaining the right outcome.

Step

Migrating to osTicket

Lastly, when you’re happy with the demo results, it's high time to get started with moving data from Zendesk® to your target system. Pick out an uncrowded period when your support representatives aren't overloaded and begin the migration process. [/spin]