Switching from Zendesk to your osTicket certainly needs some amount of preparation before the actual procedure. It might appear to be easy, but data export is a difficult process that might result in the loss of information if you’re not cautious. However, if you encounter issues transferring your records from Zendesk to your osTicket, we can help make the migration more simple.
The migration method you decide on is significant as it can influence the result of the transfer. It’s best to use the most trustworthy approach, or you are in danger of losing data.
In addition to that risk, you cannot be certain that your tech support team can carry out such a difficult assignment.
Yes, the most frequent issue businesses deal with is the lack of practice in terms of the tech support team as it pertains to the exportation process.
When businesses out there don’t have the time to handle the transition process, they may look for help from help desk software vendors.
Nevertheless, help desk software suppliers mostly don’t want to spend their own team members to help you escape their platform to another one. This makes exporting important data to another help desk even more puzzling.
This technique is the most affordable one because you can also make the complete transition yourself and save a lot of costs creating a file with all of your customer records.
Nevertheless, there’s a possibility that the created CSV file might have the wrong format. Therefore, your osTicket will not be able to read it.
Of course, you can attempt reformatting everything on your own but there’s an even bigger possibility that you can make the whole thing corrupt or worse.
Transitioning data from Zendesk to your osTicket should not stump your company. We get the requirements of companies and why they seek out secure and successful data transfer. And we can help you organize an effective transition of records and continue your responsibilities really soon.
Export from Zendesk to osTicketWe have been helping businesses transition their information to new help desks for several years.
So, we’re experienced in the process and the eccentricities one must deal with for a successful transfer perfectly.
Our application for an automated exportation process tackles the a lot of issues and has these benefits:
You won’t have to stop looking at your device and willing the progress bar to go forth. Go on with running your business like it’s a normal weekday.You don’t have to waste undetermined amount of time to manage each step on your own.
Move each customer request and more with all the information uncut. The migration tool works perfectly that ticket corrupting is nearly unreal. The automatic process goes through inspecting and balancing on a regular basis.
All information you provide to us will be kept strongly confidential and away from curious eyes. Be confident, your passwords and other secret information will be secure. We’ll only exploit your information during the transferring process.
We have a support team always ready to support you with any challenges you might have. We will also lead you through the operation and stay with you until everything works as intended.
Our automatic tool is regularly tested and upgraded to provide you with the desired results. Migrate data seamlessly with no data missing.
That the list is generalized and may differ depending on your target platform
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Getting ready is the essential step of successful help desk migration. To begin with, you will have to access your osTicket and create agent accounts and custom fields there. If there are other things you need to do, our staff will contact you immediately.
You will have to to grant us with your Zendesk login credentials in order to be able to conduct the migration. This is obligatory so that our app can reach files from your Zendesk.
In the similar way, certain permits from your new help desk software will be requested to move on with the transition. Thus, our tool can connect each of the platforms for the data exportation process.
You can choose which files you want to move and link them to be transferred to the osTicket. The data migration process is under your control until it’s completed as you want it to.
We highly recommend that you execute a free trial before the actual operation. That’s why we provide our customers our Free Demo Migration. By using this test tool, you can move a limited number of customer queries which you can then view to assure of obtaining the right outcome.
Lastly, when you’re happy with the demo results, it's high time to get started with moving data from Zendesk to your target system. Pick out an uncrowded period when your support representatives aren't overloaded and begin the migration process. [/spin]
It’s as accurately as we show it. See the complete operation with your own eyes with our free trial.
We have experienced support reps that can assist you with the whole migration process. Receive real-time advice for an efficient transition.
