Exporting Information Get from Zendesk® to LiveChat

Upgrading from Zendesk® to your LiveChat certainly requires some amount of preparation before the actual procedure. It might appear to be simple, but data transition is a complicated process that might result in the loss of information if you’re not careful. However, if you encounter problems migrating your records from Zendesk® to your LiveChat, we can help make the export more simple.

Lack of IT or Tech Support Team

The export method you choose is significant as it can influence the result of the transfer. It’s best to exploit the safest way, or you are in danger of losing data.

On top of that risk, you cannot make sure that your tech support team will be able to carry out such a complex assignment.

Yes, the biggest problem firms face is the lack of expertise of the tech support team when it comes to the exportation process.

Congested Vendors

When companies out there don’t have the time to manage the transition process, they may look out for help from help desk software providers.

However, vendors usually don’t want to spare their own team members to help you escape their platform to another one. This makes moving meaningful data to a different help desk even more difficult.

The Danger of Manual Transition

Another technique is a money-saver because you can also finish the complete transition alone and save a lot of expenses creating a file with all of your customer data.

However, there’s a chance that the produced CSV file might have the unsuitable format. Therefore, your LiveChat will not be capable of reading it.

Of course, you can attempt reformatting the whole thing yourself but there’s an even greater chance that you can make the whole thing unusable or much worse.

How to Make Zendesk® Export Easy

Transferring data from Zendesk® to your LiveChat should not puzzle your company. We get the requirements of companies and why they require safe and successful data migration. And we can help you complete an efficient transition of data and go on with your responsibilities as soon as possible.

Export from Zendesk® to LiveChat

Here’s The way we Can Serve You

We have been helping companies transition their data to new help desks for a long time already.

So, we’re familiar with the process and the eccentricities one must deal with for a successful transfer perfectly.

Our tool for an automated exportation process handles the a lot of challenges and has these pros:

Time Saver

You won’t get stuck looking at your computer and willing the progress bar to go forth. Go on with running your business like it’s a usual workday.You don’t need to waste undetermined amount of time to control each step on your own.

Unlimited Testing

We understand that you need your data to be safe. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited testing, you can opt for trial runs to identify any problems and deal with them before the transfer.

Successful Data Transfer

With our automated tool, you won’t need to wait for a script or code to be made. By using our export tool, just submit a request and then receive a ready-to-go resolution for your migration.

100% Ticket Integrity

Export each ticket with all the information uncut. The migration tool works perfectly that ticket corrupting is practically impossible. The automated process goes through inspecting and balancing on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All data you provide to us will be kept strictly confidential and away from curious eyes. Be confident, your passwords and other private information will be safe and sound. We’ll only use your data during the export process.

Dedicated Support Team

We have agents always ready to assist you with any challenges you might have. We will also lead you through the operation and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is regularly checked and upgraded to suit your needs. Migrate data swiftly without any information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk transfer. To begin with, you will have to access your LiveChat and create agent profiles and custom fields there. If there are other things you must do, our team will let you know.

Step

Connecting Zendesk®

You will need to grant us with your Zendesk® login credentials in order to be able to conduct the export. These are required so that our service can reach files from your Zendesk®.

Step

Linking LiveChat

Similarly, certain permits from your target help desk software will be requested to move on with the transition. This way, our tool can link both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can choose which files you want to move and set them to be exported to the LiveChat. The data migration process is under your control until it’s completed as you wish.

Step

Trial Run

We highly advise that you execute a test run before the actual operation. That’s why we offer our Free Demo Migration. Using this demo tool, you can migrate a little number of customer queries which you can then examine to assure of acquiring the right result.

Step

Migrating to LiveChat

Finally, when you’re satisfied with the demo results, it's high time to start out moving records from Zendesk®. Pick an uncrowded time when your support representatives aren't overloaded and begin the transition procedure. [/spin]