Transferring Data from Zendesk® to Live Agent

Moving from Zendesk® to your Live Agent obviously needs some amount of preparation before the actual procedure. It may look easy, but data migration is a complicated process that might result in the loss of information if you’re not careful. However, if you experience troubles moving your data from Zendesk® to your Live Agent, we can help make the migration easier.

Lack of IT or Tech Support Staff

The migration method you pick is significant as it can affect the success of the transfer. You have to use the most reliable way, or you run the risk of losing data.

In addition to that risk, you cannot make certain that your IT team can conduct such a complex task.

Yes, the most noticeable problem companies face is the lack of experience of the tech support team when it comes to the transferring process.

Congested Help Desk Providers

When businesses out there don’t have the time to control the transition process, they may need support from help desk software vendors.

Nevertheless, help desk software suppliers usually don’t want to spare their own personnel to assist you switch from their platform to another one. This makes exporting important data to a different help desk even more difficult.

The Risk of Manual Transition

This option is the cheapest because you can also make the entire export yourself and save every penny creating a file with all of your customer data.

However, there’s a possibility that the developed CSV file might have the incorrect formatting. So, your Live Agent won’t be capable of reading it.

Of course, you can try restructuring the whole thing alone but there’s an even greater chance that you can make the whole thing unusable or worse.

Why Make Zendesk® Export Difficult?

Moving data from Zendesk® to your Live Agent should not confuse your company. We get the requirements of businesses and why they seek out secure and successful data export. And we can help you conduct an efficient transfer of information and move on with your responsibilities really soon.

Export from Zendesk® to Live Agent

Here is How We Can Help You

We have been helping businesses export their records to new help desks for several years.

So, we’re acquainted with the process and the quirks one must cope with for a successful transition more than anyone.

Our application for an automated exportation process deals with the a lot of issues and has the following perks:

Time Saver

You won’t have to stop looking at your monitor and wanting the progress bar to move on. Continue running your business as though it’s a normal weekday.You don’t need to spend hours to regulate every step alone.

Unlimited Testing

We realize that you need your information secure. The majority of help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can request trial runs to identify any issues and address them before the transition.

Successful Data Move

With the help of our automated tool, you won’t have to wait for a script or code to be made. Using our migration service, you just have to send a request and then receive a ready-to-use solution for your transition.

100% Ticket Integrity

Move every customer request and more with all the information uncut. The migration app works properly that ticket corrupting is nearly unreal. The automated process undergoes checking and adjusting regularly.

Our Company Guarantees

Privacy and Confidentiality

All information you provide to us will be kept purely confidential and away from curious eyes. Be assured, your passwords and other secret information will be secure. We’ll only exploit your data during the export process.

Devoted Support Team

We have a support team always ready to help you with any queries you might have. We will also walk you through the procedure and stay with you until everything works as intended.

100% Data Integrity

Our automatic tool is constantly examined and upgraded to provide you with the desired results. Transfer data seamlessly with no data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk migration. To begin with, you will have to access your Live Agent and set up agent accounts and custom fields there. If there are other things you need to do, our team members will let you know.

Step

Connecting Zendesk®

You’ll have to to grant us with your Zendesk® login info to be able to carry out the migration. This is obligatory so that our service can request data from your Zendesk®.

Step

Linking Live Agent

Likewise, certain credentials from your future help desk software will be asked for to continue the export. Thus, our tool can connect both of your accounts for the data migration process.

Step

Controlling Data Transport

You can determine which records you want to migrate and link them to be transferred to the Live Agent. You see the data migration process to be completed as you see it.

Step

Test Run

We highly recommend that you execute a demo migration before the actual process. For this purpose, we provide our customers our Free Demo Migration. By using this trial tool, you can migrate a little number of tickets which you can then check to make certain of getting the right outcome.

Step

Migrating to Live Agent

Lastly, when you’re content with the trial run, it's high time to get started with migrating data to your new platform. Find an off-peak period where your support reps aren't overloaded and finalize the migration procedure. [/spin]