Moving from Zendesk to your LiveAgent obviously needs some amount of preparation before the actual procedure. It may look easy, but data migration is a complicated process that might result in the loss of information if you’re not careful. However, if you experience troubles moving your data from Zendesk to your LiveAgent, we can help make the migration easier.
The migration method you pick is significant as it can affect the success of the transfer. You have to use the most reliable way, or you run the risk of losing data.
In addition to that risk, you cannot make certain that your IT team can conduct such a complex task.
Yes, the most noticeable problem companies face is the lack of experience of the tech support team when it comes to the transferring process.
When businesses out there don’t have the time to control the transition process, they may need support from help desk software vendors.
Nevertheless, help desk software suppliers usually don’t want to spare their own personnel to assist you switch from their platform to another one. This makes exporting important data to a different help desk even more difficult.
This option is the cheapest because you can also make the entire export yourself and save every penny creating a file with all of your customer data.
However, there’s a possibility that the developed CSV file might have the incorrect formatting. So, your LiveAgent won’t be capable of reading it.
Of course, you can try restructuring the whole thing alone but there’s an even greater chance that you can make the whole thing unusable or worse.
Moving data from Zendesk to your LiveAgent should not confuse your company. We get the requirements of businesses and why they seek out secure and successful data export. And we can help you conduct an efficient transfer of information and move on with your responsibilities really soon.
Export from Zendesk to LiveAgentWe have been helping businesses export their records to new help desks for several years.
So, we’re acquainted with the process and the quirks one must cope with for a successful transition more than anyone.
Our application for an automated exportation process deals with the a lot of issues and has the following perks:
You won’t have to stop looking at your monitor and wanting the progress bar to move on. Continue running your business as though it’s a normal weekday.You don’t need to spend hours to regulate every step alone.
Move every customer request and more with all the information uncut. The migration app works properly that ticket corrupting is nearly unreal. The automated process undergoes checking and adjusting regularly.
All information you provide to us will be kept purely confidential and away from curious eyes. Be assured, your passwords and other secret information will be secure. We’ll only exploit your data during the export process.
We have a support team always ready to help you with any queries you might have. We will also walk you through the procedure and stay with you until everything works as intended.
Our automatic tool is constantly examined and upgraded to provide you with the desired results. Transfer data seamlessly with no data loss.
That the list is generalized and may differ depending on your target platform
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Getting ready is the essential step of successful help desk migration. To begin with, you will have to access your LiveAgent and set up agent accounts and custom fields there. If there are other things you need to do, our team members will let you know.
You’ll have to to grant us with your Zendesk login info to be able to carry out the migration. This is obligatory so that our service can request data from your Zendesk.
Likewise, certain credentials from your future help desk software will be asked for to continue the export. Thus, our tool can connect both of your accounts for the data migration process.
You can determine which records you want to migrate and link them to be transferred to the LiveAgent. You see the data migration process to be completed as you see it.
We highly recommend that you execute a demo migration before the actual process. For this purpose, we provide our customers our Free Demo Migration. By using this trial tool, you can migrate a little number of tickets which you can then check to make certain of getting the right outcome.
Lastly, when you’re content with the trial run, it's high time to get started with migrating data to your new platform. Find an off-peak period where your support reps aren't overloaded and finalize the migration procedure. [/spin]
It’s as precisely as we advertise it. See the whole operation with your own eyes with our free demonstration.
We have experienced support reps that can assist you with the whole migration process. Obtain immediate assistance for an efficient move.
