Migrating from Zendesk to your Kayako obviously needs certain preparation before the actual procedure. It might sound easy, but data export is a difficult process that might result in the loss of information if you’re not cautious. However, if you experience problems moving your records from Zendesk to your Kayako, we can help make the export easier.
The migration approach you choose is crucial as it can impact the result of the transfer. You must apply the safest approach, or you run the risk of losing data.
In addition to that risk, you cannot make sure that your IT staff will be able to conduct such a difficult assignment.
Yes, the most frequent problem organizations face is the lack of practice in terms of the technical support team when it comes to the export process.
When businesses out there don’t have the resources to handle the exportation process, they may look out for help from help desk software vendors.
Although, help desk software suppliers mostly don’t want to spend their own personnel to help you switch from their help desk to another one. This makes moving essential data to another help desk even more puzzling.
This approach is a money-saver while you can also make the whole transfer yourself and save a lot of expenses creating a file with all of your customer records.
Nevertheless, there’s a probability that the produced CSV file might have the incorrect format. As a result, your Kayako won’t be able to read it.
Of course, you can attempt reformatting the whole thing alone but there’s an even greater chance that you can make everything unusable or much worse.
Exporting data from Zendesk to your Kayako shouldn’t puzzle your company. We are familiar with the requirements of companies and why they seek out risk-free and successful data transfer. And we can help you organize an effective transfer of data and move on with your work as soon as possible.
Export from Zendesk to KayakoWe have been helping businesses transfer their data to other help desks for several years.
So, we’re knowledgeable about the process and the quirks one must manage for a successful migration as nobody else.
Our tool for an automated migration process copes with the whole lot of issues and has these benefits:
You won’t get stuck staring at your device and desiring the progress bar to move. Go on with running your business as if it’s a ordinary weekday.You don’t have to spend hours to control every action by yourself.
Move every customer request and more with all the information untouched. The migration tool works flawlessly that ticket corrupting is close to unreal. The automatic process undergoes checking and balancing regularly.
All information you entrust to us will be kept strictly confidential and far from curious eyes. Rest assured, your passwords and other secret information will be protected. We’ll only exploit your information during the transferring process.
We have a support team on standby to assist you with any queries you might have. We will also lead you through the process and stay with you until everything is as planned.
Our automated tool is consistently checked and scaled to provide you with the desired results. Migrate data seamlessly with no data missing.
That the list is generalized and may differ depending on your target platform
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Preparation is the key to successful help desk migration. First of all, you will have to access your Kayako and create agent accounts and custom fields there. If there are other things you should do, our staff will contact you immediately.
You’ll have to to give us access to your Zendesk login details in order to be able to perform the transition. This is obligatory so that our app can request data from your Zendesk.
In the same way, certain credentials from your target help desk system will be required to move on with the migration. Thus, our tool can connect each of the platforms for the data migration process.
You can pick out which data you want to move and link them to be migrated to the Kayako. You see the data migration process to be completed as you wish.
We highly recommend that you perform a test run before the real thing. That’s why we provide our customers our Free Demo Migration. Exploiting this demo tool, you can move a limited number of tickets which you can then view to make certain of getting the right result.
Finally, once you’re satisfied with the trial run, it's high time to start out exporting data from Zendesk to your target system. Pick out an off-peak period when your support reps aren't too busy and start the exporting process. [/spin]
It’s as specifically as we explain it. See the entire procedure with your own eyes with our free trial.
We have experienced agents that can assist you with the whole move process. Get real-time guidance for an efficient transition.
