Transferring Files from Zendesk® to Kayako

Migrating from Zendesk® to your Kayako obviously needs certain preparation before the actual procedure. It might sound easy, but data export is a difficult process that might result in the loss of information if you’re not cautious. However, if you experience problems moving your records from Zendesk® to your Kayako, we can help make the export easier.

Lack of IT or Tech Support Staff

The migration approach you choose is crucial as it can impact the result of the transfer. You must apply the safest approach, or you run the risk of losing data.

In addition to that risk, you cannot make sure that your IT staff will be able to conduct such a difficult assignment.

Yes, the most frequent problem organizations face is the lack of practice in terms of the technical support team when it comes to the export process.

Congested Vendors

When businesses out there don’t have the resources to handle the exportation process, they may look out for help from help desk software vendors.

Although, help desk software suppliers mostly don’t want to spend their own personnel to help you switch from their help desk to another one. This makes moving essential data to another help desk even more puzzling.

The Danger of Manual Transfer

This approach is a money-saver while you can also make the whole transfer yourself and save a lot of expenses creating a file with all of your customer records.

Nevertheless, there’s a probability that the produced CSV file might have the incorrect format. As a result, your Kayako won’t be able to read it.

Of course, you can attempt reformatting the whole thing alone but there’s an even greater chance that you can make everything unusable or much worse.

Why Make Things Difficult?

Exporting data from Zendesk® to your Kayako shouldn’t puzzle your company. We are familiar with the requirements of companies and why they seek out risk-free and successful data transfer. And we can help you organize an effective transfer of data and move on with your work as soon as possible.

Export from Zendesk® to Kayako

Here’s How We Can Serve Your Company

We have been helping businesses transfer their data to other help desks for several years.

So, we’re knowledgeable about the process and the quirks one must manage for a successful migration as nobody else.

Our tool for an automated migration process copes with the whole lot of issues and has these benefits:

Time Saver

You won’t get stuck staring at your device and desiring the progress bar to move. Go on with running your business as if it’s a ordinary weekday.You don’t have to spend hours to control every action by yourself.

Unlimited Testing

We realize that you want your data in safety. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo tryouts, you can opt for demo migration to detect any issues and correct them before the transition.

Successful Data Move

With the help of our automated process, you won’t have to wait for a script or code to be written. Using our export service, you just have to submit a request and then get a ready-to-use solution for your migration.

100% Ticket Integrity

Move every customer request and more with all the information untouched. The migration tool works flawlessly that ticket corrupting is close to unreal. The automatic process undergoes checking and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept strictly confidential and far from curious eyes. Rest assured, your passwords and other secret information will be protected. We’ll only exploit your information during the transferring process.

Devoted Support Team

We have a support team on standby to assist you with any queries you might have. We will also lead you through the process and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is consistently checked and scaled to provide you with the desired results. Migrate data seamlessly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk migration. First of all, you will have to access your Kayako and create agent accounts and custom fields there. If there are other things you should do, our staff will contact you immediately.

Step

Connecting Zendesk®

You’ll have to to give us access to your Zendesk® login details in order to be able to perform the transition. This is obligatory so that our app can request data from your Zendesk®.

Step

Linking Kayako

In the same way, certain credentials from your target help desk system will be required to move on with the migration. Thus, our tool can connect each of the platforms for the data migration process.

Step

Controlling Data Transport

You can pick out which data you want to move and link them to be migrated to the Kayako. You see the data migration process to be completed as you wish.

Step

Test Run

We highly recommend that you perform a test run before the real thing. That’s why we provide our customers our Free Demo Migration. Exploiting this demo tool, you can move a limited number of tickets which you can then view to make certain of getting the right result.

Step

Migrating to Kayako

Finally, once you’re satisfied with the trial run, it's high time to start out exporting data from Zendesk® to your target system. Pick out an off-peak period when your support reps aren't too busy and start the exporting process. [/spin]