Moving Files from Zendesk® to Jitbit HelpDesk

Migrating from Zendesk® to your Jitbit HelpDesk obviously requires some preparation before the actual process. It can appear to be simple, but data transfer is a complicated process that might result in the loss of information if you’re not careful. However, if you encounter troubles moving your records from Zendesk® to your Jitbit HelpDesk, we can help make the transfer effortless.

Lack of IT or Tech Support Crew

The transition approach you pick is important as it can affect the outcome of the transfer. It’s best to take the hang of the most trustworthy way, or you are in danger of losing data.

On top of that risk, you cannot make certain that your IT crew will be able to cope with such a complicated assignment.

Yes, the most noticeable issue firms deal with is the lack of practice in terms of the IT support team in regards to the transition process.

Congested Vendors

When organizations out there don’t have the resources to manage the migration process, they may require assistance from help desk software providers.

However, vendors usually don’t want to spare their own team members to assist you move from their system to another one. This makes transitioning essential data to a new help desk even more complicated.

The Danger of Manual Transfer

The other approach is the cheapest as you can also complete the entire transition alone and save a lot of costs creating a file with all of your customer data.

However, there’s a likelihood that the developed CSV file might have the incorrect format. Therefore, your Jitbit HelpDesk will not be capable of reading it.

Of course, you can attempt restructuring everything yourself but there’s an even bigger chance that you can make all of it unsuitable or even worse.

Why Make Things Difficult?

Transferring data from Zendesk® to your Jitbit HelpDesk shouldn’t confuse your company. We understand the needs of businesses and why they require safe and successful data transition. And we can help you complete an efficient transition of information and move on with your business as soon as possible.

Export from Zendesk® to Jitbit HelpDesk

Here’s How We Can Help Your Company

We have been helping organizations transfer their records to other help desks for quite some time.

So, we’re knowledgeable about the process and the quirks one must deal with for a successful export more than anyone.

Our tool for an automated migration process takes care of the many of tasks and has the next advantages:

Time Saver

You won’t get stuck staring at your computer and waiting for the progress bar to move on. Carry on with running your business like it’s a regular workday.You don’t need to waste undetermined amount of time to regulate every stage on your own.

Unlimited Testing

We recognize that you want your information harmless. Most help desks have backups, but we don’t want you to fall back upon that. With unlimited testing, you can ask for trial runs to identify any problems and address them before the exportation.

Successful Data Exchange

Using our automated process, you won’t need to wait for a script or code to be written. With the help of our migration tool, just leave a request and then receive a ready-to-go resolution for your transition.

100% Ticket Integrity

Migrate every ticket with all the information intact. Our migration app works perfectly that ticket corrupting is practically impossible. The automated process goes through inspecting and adjusting regularly.

Our Service Guarantees

Privacy and Confidentiality

All personal information you entrust to us will be kept purely confidential and far from prying eyes. Be assured, your passwords and other private information will be safe and sound. We’ll only use your data during the export process.

Committed Support Team

We have our dedicated team members on standby to help you with any issues you might have. We can also support your throughout the operation and stay with you until everything is accomplished.

100% Data Integrity

Our automated tool is consistently examined and updated to meet your needs. Move data swiftly without any information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk transfer. Firstly, you will need to access your Jitbit HelpDesk and set up agent profiles and custom fields there. If there are other things you must do, our crew will let you know.

Step

Connecting Zendesk®

You’ll need to provide us with your Zendesk® login info to be able to conduct the export. These are required so that our service can reach files from your Zendesk®.

Step

Linking Jitbit HelpDesk

In the same way, certain credentials from your future help desk platform will be asked for to go on with the transition. This way, our tool can link both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which records you want to transition and set them to be exported to the Jitbit HelpDesk. You can follow the data migration process to be completed as you see it.

Step

Demo Run

We highly suggest that you perform a demo migration before the real process. This is the reason why we offer our Free Demo Migration. Using this test tool, you can migrate a little number of customer queries which you can then check to ensure of acquiring the right result.

Step

Migrating to Jitbit HelpDesk

Finally, once you’re content with the result, it’s time to set off with moving records to your new help desk. Pick an uncrowded time where your support team aren't full with work and begin the exporting procedure. [/spin]