Transferring Records from Zendesk® to Jira Service Management

Switching from Zendesk® to your Jira Service Management certainly needs some amount of preparation before the actual process. It might look easy, but data transition is a complex process that might result in the loss of information if you’re not careful. However, if you encounter issues moving your records from Zendesk® to your Jira Service Management, we can help make the export easier.

Lack of IT or Tech Support Staff

The migration technique you pick is significant as it can affect the result of the transfer. You have to apply the most trustworthy method, or you run the risk of losing data.

On top of that risk, you cannot be certain that your IT staff will be able to conduct such a complicated assignment.

Yes, the biggest problem organizations deal with is the lack of expertise of the technical support team as it pertains to the transferring process.

Congested Help Desk Providers

When businesses out there don’t have the opportunity to handle the transition process, they may seek out help from help desk software providers.

Nevertheless, vendors mostly don’t want to spare their own team members to help you switch from their help desk to another one. This makes moving important data to a new help desk even more difficult.

The Risk of Manual Export

This way is the cheapest because you can also complete the complete export yourself and save a lot of costs creating a file with all of your customer info.

However, there’s a chance that the created CSV file might have the incorrect format. As a result, your Jira Service Management won’t be capable of reading it.

Of course, you can attempt reformatting the whole thing on your own but there’s an even bigger possibility that you can make everything corrupt or much worse.

How to Make Zendesk® Export Easy

Exporting data from Zendesk® to your Jira Service Management should never confuse your company. We get the needs of companies and why they demand secure and successful data migration. And we can help you make an efficient transition of records and move on with your work as soon as possible.

Export from Zendesk® to Jira Service Management

Here is The way we Can Help Your Company

We have been helping businesses move their records to other help desks for quite some time.

So, we’re experienced in the process and the eccentricities one must deal with for a successful migration more than anyone.

Our application for an automated transition process deals with the a lot of tasks and has these pluses:

Time Saver

You won’t have to stop glaring at your device and desiring the progress bar to move on. Go on with running your business as though it’s a ordinary workday.There’s no need to spend undetermined amount of time to manage every action by yourself.

Unlimited Testing

We realize that you require your information in safety. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can ask for demo migration to identify any problems and deal with them before the transition.

Successful Data Move

With the help of our automated application, you won’t have to wait for a script or code to be written. With the help of our export tool, you just have to leave a request and then get a ready-to-use resolution for your migration.

100% Ticket Integrity

Move each customer request and more with all the information uncut. Our migration tool works properly that ticket corrupting is nearly impossible. The automatic process undergoes inspecting and balancing regularly.

Our Company Guarantees

Privacy and Confidentiality

All information you trust to us will be kept purely confidential and far from prying eyes. Be confident, your passwords and other private information will be secure. We’ll only use your information during the export process.

Devoted Support Team

We have a support team prepared to help you with any challenges you might have. We can also lead you through the procedure and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is continually examined and upgraded to meet your needs. Migrate data smoothly with no information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk migration. To begin with, you will need to access your Jira Service Management and create agent profiles and custom fields there. If there are other things you need to do, our team will inform you.

Step

Connecting Zendesk®

You will have to to grant us with your Zendesk® login info in order to be able to carry out the migration. These are necessary so that our tool can request files from your Zendesk®.

Step

Linking Jira Service Management

In the similar way, certain permits from your future help desk software will be asked for to move on with the export. Thus, our tool can link both accounts for the data migration process.

Step

Controlling Data Transport

You can pick out which records you want to move and adjust them to be transferred to the Jira Service Management. The data migration process is under your control until it’s completed as you see it.

Step

Test Run

We highly recommend that you conduct a demo migration before the real process. That’s why we propose our Free Demo Migration. By using this test tool, you can move a little number of customer queries which you can then examine to make certain of getting the right result.

Step

Migrating to Jira Service Management

Lastly, as soon as you’re content with the demo results, it’s time to begin migrating data from Zendesk®. Choose an off-peak time when your support reps aren't too busy and start the migration procedure. [/spin]