Transferring Information Get from Zendesk® to HelpShift

Upgrading from Zendesk® to your HelpShift certainly needs some amount of preparation before the actual process. It may appear to be simple, but data transfer is a difficult process that might result in the loss of information if you’re not cautious. However, if you experience issues migrating your data from Zendesk® to your HelpShift, we can help make the transition more simple.

Lack of IT or Tech Support Staff

The migration technique you pick is significant as it can impact the success of the transfer. It’s best to exploit the safest approach, or you run the risk of losing data.

On top of that risk, you cannot be certain that your tech support team can carry out such a complicated assignment.

Yes, the most frequent problem organizations deal with is the lack of experience of the tech support team as it pertains to the transferring process.

Congested Vendors

When businesses out there don’t have the opportunity to control the transition process, they may need support from help desk software providers.

Nevertheless, vendors usually don’t want to spend their own personnel to help you leave their platform to another one. This makes transferring important data to a new help desk even more puzzling.

The Danger of Manual Export

This technique is the cheapest because you can also conduct the full transition alone and save a lot of expenses creating a file with all of your data.

Nevertheless, there’s a likelihood that the created CSV file might have the unsuitable formatting. Therefore, your HelpShift will not be capable of reading it.

Of course, you can attempt reformatting the whole thing alone but there’s an even bigger possibility that you can make the whole thing corrupt or much worse.

How to Make Zendesk® Export Easy

Moving data from Zendesk® to your HelpShift should never confuse your company. We get the needs of businesses and why they demand secure and successful data transition. And we can help you complete an effective transfer of records and go on with your responsibilities really soon.

Export from Zendesk® to HelpShift

Here’s The way we Can Help You

We have been helping businesses transition their records to new help desks for years.

So, we’re familiar with the process and the eccentricities one must cope with for a successful transition as nobody else.

Our tool for an automated transition process deals with the a lot of problems and has the following perks:

Time Saver

You won’t get stuck glaring at your monitor and wanting the progress bar to move. Continue running your business like it’s a usual workday.You don’t have to spend hours to manage each step on your own.

Unlimited Testing

We realize that you require your information secure. Most help desks have backups, but we don’t want you to fall back upon that. With unlimited demo trials, you can opt for trial runs to detect any problems and deal with them before the migration.

Successful Data Move

With the help of our automated application, you won’t have to wait for a script or code to be made. With the aid of our migration tool, just submit a request and then receive a ready-to-use solution for your migration.

100% Ticket Integrity

Move each customer request and more with all the information uncut. Our migration app works perfectly that ticket corrupting is nearly impossible. The automated process undergoes checking and balancing on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you trust to us will be kept purely confidential and away from prying eyes. Be sure, your passwords and other private information will be secure. We’ll only use your data during the transferring process.

Devoted Support Team

We have a support team prepared to help you with any queries you might have. We can also walk you through the operation and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is regularly examined and upgraded to provide what you need. Transfer data smoothly without any information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk migration. To begin with, you will need to access your HelpShift and set up agent profiles and custom fields there. If there are other things you need to do, our crew will contact you immediately.

Step

Connecting Zendesk®

You will have to to grant us with your Zendesk® login details to be able to conduct the migration. These are required so that our app can use data from your Zendesk®.

Step

Linking HelpShift

Similarly, certain permits from your future help desk software will be required to continue the transition. This way, our tool can link each of the platforms for the data migration process.

Step

Controlling Data Transport

You can determine which data you want to migrate and adjust them to be transferred to the HelpShift. The data migration process is under your control until it’s completed as you see it.

Step

Test Run

We highly recommend that you conduct a demo migration before the actual thing. For this purpose, we propose our Free Demo Migration. By using this demo tool, you can migrate a limited number of tickets which you can then examine to be sure of acquiring the right outcome.

Step

Migrating to HelpShift

Finally, as soon as you’re content with the trial run, it’s time to start moving records to your new help desk. Pick an off-peak time when your support agents aren't overloaded and begin the migration procedure. [/spin]