Transferring Information Get from Zendesk to HelpDesk

Moving from Zendesk to your HelpDesk certainly requires certain preparation before the actual process. It can look simple, but data transfer is a complicated process that might result in the loss of information if you’re not careful. However, if you undergo issues migrating your records from Zendesk to your HelpDesk, we can help make the export effortless.

Lack of IT or Tech Support Staff

The migration approach you pick is crucial as it can impact the outcome of the transfer. You have to exploit the most reliable way, or you run the risk of losing data.

In addition to that risk, you cannot be certain that your tech support team will be able to cope with such a complicated assignment.

Yes, the most noticeable challenge businesses deal with is the lack of experience of the IT support team when it comes to the export process.

Congested Help Desk Providers

When businesses out there don’t have the resources to manage the exportation process, they may need assistance from help desk software vendors.

Nevertheless, vendors usually don’t want to spare their own staff to assist you leave their platform to another one. This makes moving important data to a new help desk even more complex.

The Risk of Manual Transfer

This technique is the cheapest while you can also complete the full export alone and save every penny creating a file with all of your customer data.

However, there’s a probability that the created CSV file might have the unsuitable format. Therefore, your HelpDesk will not be capable of reading it.

Of course, you can attempt reformatting all of it on your own but there’s an even higher chance that you can make all of it unusable or even worse.

How to Make Zendesk Export Easy

Exporting data from Zendesk to your HelpDesk shouldn’t confuse your company. We are familiar with the needs of businesses and why they seek out secure and successful data transition. And we can help you complete an efficient migration of records and go on with your responsibilities as soon as possible.

Export from Zendesk to HelpDesk

Here is The way we Can Help You

We have been helping businesses transition their records to new help desks for quite some time.

So, we’re acquainted with the process and the eccentricities one must manage for a successful transfer as nobody else.

Our application for an automated migration process takes care of the whole lot of tasks and has the next pros:

Time Saver

You won’t have to stop staring at your computer and willing the progress bar to move. Carry on with running your business as though it’s a usual workday.You don’t need to spend several hours to manage each step on your own.

Unlimited Testing

We realize that you want your information to be safe. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can request trial runs to identify any issues and eliminate them before the migration.

Successful Data Move

With the help of our automated process, you won’t need to wait for a script or code to be made. With the help of our migration service, just send a request and then receive a ready-to-use tool for your transition.

100% Ticket Integrity

Move each ticket with all the information untouched. Our migration app works properly that ticket corrupting is nearly impossible. The automated process undergoes testing and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept purely confidential and away from prying eyes. Be sure, your passwords and other secret information will be secure. We’ll only use your data during the export process.

Devoted Support Team

We have a support team on standby to help you with any challenges you might have. We can also support your throughout the procedure and stay with you until everything works as planned.

100% Data Integrity

Our automatic tool is regularly examined and scaled to meet your needs. Move data seamlessly without any information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk transfer. First of all, you will need to access your HelpDesk and set up agent accounts and custom fields there. If there are other things you need to do, our crew will let you know.

Step

Connecting Zendesk

You will need to give us access to your Zendesk login details to be able to carry out the migration. These are necessary so that our service can use info from your Zendesk.

Step

Linking HelpDesk

Likewise, certain permits from your future help desk system will be required to go on with the export. This way, our tool can link both of your accounts for the data migration process.

Step

Controlling Data Transport

You can choose which data you want to transition and link them to be transferred to the HelpDesk. The data migration process is under your control until it’s completed as you see it.

Step

Test Run

We highly recommend that you perform a demo migration before the actual thing. This is the reason why we provide our customers our Free Demo Migration. By using this trial tool, you can migrate a little number of customer requests which you can then overview to be sure of getting the right result.

Step

Migrating to HelpDesk

Lastly, once you’re content with the demo results, it’s time to begin migrating records to your new help desk. Pick an off-peak period where your support agents aren't overloaded and begin the migration procedure. [/spin]