Transferring Records from Zendesk® to Groove

Upgrading from Zendesk® to your Groove certainly requires some preparation before the actual procedure. It may appear to be easy, but data migration is a difficult process that might result in the loss of information if you’re not watchful. However, if you experience problems migrating your records from Zendesk® to your Groove, we can help make the export easier.

Lack of IT or Tech Support Staff

The migration method you pick is important as it can influence the success of the transfer. It’s best to apply the most reliable approach, or you run the risk of losing data.

In addition to that risk, you cannot make sure that your tech support crew will be able to conduct such a difficult assignment.

Yes, the most frequent issue businesses deal with is the lack of experience of the technical support team when it comes to the transferring process.

Congested Vendors

When businesses out there don’t have the time to manage the migration process, they may seek out support from help desk software vendors.

Nevertheless, help desk software suppliers mostly don’t want to share their own personnel to assist you leave their system to another one. This makes moving meaningful data to another help desk even more complicated.

The Danger of Manual Transition

This way is the cheapest as you can also make the whole transition yourself and save every penny creating a file with all of your customer records.

Although, there’s a probability that the produced CSV file might have the unsuitable format. As a result, your Groove won’t be able to read it.

Of course, you can attempt restructuring everything alone but there’s an even higher chance that you can make everything unusable or worse.

How to Make Zendesk® Export Easy

Importing data from Zendesk® to your Groove should not confuse your company. We understand the requirements of companies and why they seek out secure and successful data export. And we can help you organize an successful transfer of data and go on with your business as soon as possible.

Export from Zendesk® to Groove

Here’s The way we Can Help You

We have been helping businesses move their records to new help desks for several years.

So, we’re familiar with the process and the eccentricities one must cope with for a successful transition perfectly.

Our tool for an automated exportation process takes care of the many of issues and has the following pros:

Time Saver

You won’t get stuck looking at your computer and wanting the progress bar to go forth. Continue running your business like it’s a ordinary weekday.You don’t have to spend hours to control each stage by yourself.

Unlimited Testing

We realize that you need your information secure. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo trials, you can request demo migration to determine any issues and address them before the migration.

Successful Data Move

With the help of our automated tool, you won’t need to wait for a script or code to be made. Using our export service, you just have to send a request and then get a ready-to-use solution for your transition.

100% Ticket Integrity

Move each ticket with all the information intact. The migration tool works perfectly that ticket corrupting is nearly unreal. The automatic process undergoes checking and adjusting on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you provide to us will be kept purely confidential and away from curious eyes. Rest assured, your passwords and other secret information will be secure. We’ll only exploit your information during the transition process.

Devoted Support Team

We have a support team always ready to help you with any challenges you might have. We will also walk you through the operation and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is continually examined and updated to provide you with the desired results. Transfer data seamlessly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk transfer. Firstly, you will have to access your Groove and create agent accounts and custom fields there. If there are other things you need to do, our team members will contact you immediately.

Step

Connecting Zendesk®

You will need to provide us with your Zendesk® login credentials in order to be able to conduct the migration. This is obligatory so that our app can request data from your Zendesk®.

Step

Linking Groove

Similarly, certain permits from your future help desk platform will be requested to continue the transition. Thus, our tool can connect each of the platforms for the data migration process.

Step

Controlling Data Transport

You can determine which files you want to migrate and link them to be transferred to the Groove. The data migration process is under your control until it’s completed as you see it.

Step

Test Run

We highly recommend that you execute a demo migration before the actual operation. For this purpose, we provide our customers our Free Demo Migration. By using this trial tool, you can move a small number of tickets which you can then check to be sure of acquiring the right result.

Step

Migrating to Groove

Finally, when you’re content with the demo results, it's high time to get started with moving data to your new platform. Pick out an off-peak period where your support agents aren't full with work and start the transition process. [/spin]