Transferring Files from Zendesk to FuseDesk

Migrating from Zendesk to your FuseDesk obviously requires some amount of preparation before the actual procedure. It may sound simple, but data migration is a complex process that might result in the loss of information if you’re not cautious. However, if you experience problems migrating your data from Zendesk to your FuseDesk, we can help make the transfer effortless.

Lack of IT or Tech Support Staff

The migration technique you decide on is significant as it can affect the success of the transfer. You must exploit the most reliable method, or you are in danger of losing data.

In addition to that risk, you cannot make sure that your tech support team will be able to cope with such a difficult assignment.

Yes, the biggest challenge organizations deal with is the lack of expertise of the technical support team as it pertains to the exportation process.

Congested Vendors

When businesses out there don’t have the opportunity to monitor the transition process, they may seek out support from help desk software vendors.

However, help desk software suppliers mostly don’t want to spend their own personnel to assist you escape their platform to another one. This makes transitioning important data to another help desk even more complicated.

The Danger of Manual Export

This approach is the most affordable one because you can also make the complete transfer alone and save every penny creating a file with all of your customer info.

Nevertheless, there’s a possibility that the produced CSV file might have the unsuitable formatting. Therefore, your FuseDesk will not be able to read it.

Of course, you can attempt reformatting all of it yourself but there’s an even greater possibility that you can make everything corrupt or even worse.

Why Make Things Difficult?

Transferring data from Zendesk to your FuseDesk should never stump your company. We get the requirements of companies and why they need safe and successful data export. And we can help you organize an effective transfer of data and go on with your responsibilities as soon as possible.

Export from Zendesk to FuseDesk

Here’s How We Can Assist Your Company

We have been helping businesses transfer their information to other help desks for several years.

So, we’re knowledgeable about the process and the quirks one must beat for a successful export more than anyone.

Our tool for an automated transition process manages the a lot of issues and has the following perks:

Time Saver

You won’t get stuck glaring at your screen and waiting for the progress bar to move on. Continue running your business as if it’s a usual weekday.There’s no need to waste hours to control each step on your own.

Unlimited Testing

We realize that you require your records harmless. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited testing, you can request demo migration to detect any issues and eliminate them before the transfer.

Successful Data Move

With the help of our automated application, you won’t need to wait for a script or code to be written. Using our export service, just send a request and then get a ready-to-go solution for your transition.

100% Ticket Integrity

Move every ticket with all the information uncut. The migration tool works flawlessly that ticket corrupting is practically unreal. The automatic process goes through checking and adjusting on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All information you trust to us will be kept strongly confidential and far from curious eyes. Be confident, your passwords and other secret information will be safe and sound. We’ll only exploit your information during the transferring process.

Devoted Support Team

We have a support team prepared to support you with any problems you might have. We will also walk you through the process and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is consistently tested and upgraded to provide you with the desired results. Transfer data quickly without any data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk transfer. To begin with, you will have to access your FuseDesk and create agent accounts and custom fields there. If there are other things you must do, our team members will inform you.

Step

Connecting Zendesk

You’ll need to grant us with your Zendesk login info in order to be able to perform the export. This is obligatory so that our tool can reach data from your Zendesk.

Step

Linking FuseDesk

In the same way, certain credentials from your new help desk software will be asked for to continue the migration. This way, our tool can connect both accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which records you want to migrate and arrange them to be exported to the FuseDesk. You see the data migration process to be completed as you want it to.

Step

Test Run

We highly recommend that you conduct a free trial before the real process. For this purpose, we have our Free Demo Migration. Using this trial tool, you can move a limited number of tickets which you can then overview to assure of attaining the right result.

Step

Migrating to FuseDesk

Finally, as soon as you’re happy with the demo migration, it's high time to get started with exporting records to your new platform. Pick out an uncrowded period where your support representatives aren't overloaded and begin the migration process. [/spin]