Exporting Data from Zendesk® to Front

Upgrading from Zendesk® to your Front obviously needs some preparation before the actual process. It may sound easy, but data transition is a complex process that might result in the loss of information if you’re not watchful. However, if you experience issues migrating your data from Zendesk® to your Front, we can help make the transfer seamless.

Lack of IT or Tech Support Team

The export technique you choose is important as it can affect the success of the transfer. You must apply the most trustworthy method, or you run the risk of losing data.

In addition to that risk, you cannot be certain that your tech support staff will be able to perform such a complex assignment.

Yes, the biggest problem companies face is the lack of experience of the IT support team when it comes to the import process.

Congested Vendors

When companies out there don’t have the opportunity to handle the migration process, they may require support from help desk software providers.

However, vendors mostly don’t want to share their own personnel to help you leave their help desk to another one. This makes transitioning important data to a different help desk even more difficult.

The Danger of Manual Export

Another option is a money-saver as you can also conduct the entire transfer yourself and save a lot of costs creating a file with all of your customer info.

Although, there’s a probability that the created CSV file might have the unsuitable formatting. As a result, your Front won’t be able to read it.

Of course, you can attempt reformatting the whole thing alone but there’s an even greater chance that you can make all of it unusable or even worse.

Why Make Things Difficult?

Moving data from Zendesk® to your Front should never puzzle your company. We understand the needs of businesses and why they demand safe and successful data migration. And we can help you organize an successful transfer of records and go on with your work as soon as possible.

Export from Zendesk® to Front

Here’s How We Can Serve Your Company

We have been helping companies export their data to other help desks for years.

So, we’re familiar with the process and the quirks one must beat for a successful export more than anyone.

Our tool for an automated transition process copes with the many of problems and has the following advantages:

Time Saver

You won’t get stuck glaring at your device and waiting for the progress bar to move on. Continue running your business as if it’s a ordinary workday.There’s no need to spend hours to manage each action by yourself.

Unlimited Testing

We understand that you require your data harmless. Most help desks have backups, but we don’t want you to fall back upon that. With unlimited testing, you can ask for demo migration to determine any issues and deal with them before the migration.

Successful Data Transfer

With our automated application, you won’t have to wait for a script or code to be written. With the aid of our migration tool, you just have to leave a request and then get a ready-to-use solution for your migration.

100% Ticket Integrity

Export every customer request and more with all the information intact. Our migration app works flawlessly that ticket corrupting is practically impossible. The automatic process undergoes checking and balancing on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All data you trust to us will be kept strictly confidential and far from prying eyes. Be assured, your passwords and other private information will be safe and sound. We’ll only use your information during the transition process.

Dedicated Support Team

We have agents prepared to assist you with any challenges you might have. We can also walk you through the process and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is constantly checked and updated to provide what you need. Transfer data smoothly with no information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk migration. Firstly, you will need to access your Front and set up agent profiles and custom fields there. If there are other things you must do, our team will inform you.

Step

Connecting Zendesk®

You’ll have to to provide us with your Zendesk® login info to be able to perform the export. These are required so that our tool can request data from your Zendesk®.

Step

Linking Front

Similarly, certain credentials from your target help desk platform will be asked for to continue the migration. Thus, our tool can link both accounts for the data migration process.

Step

Controlling Data Transport

You can decide which records you want to migrate and adjust them to be exported to the Front. You control the data migration process to be completed as you wish.

Step

Trial Run

We highly advise that you conduct a test run before the real process. For this purpose, we propose our Free Demo Migration. Using this test tool, you can move a small number of tickets which you can then examine to be sure of getting the right result.

Step

Migrating to Front

Finally, as soon as you’re satisfied with the demo results, it’s time to begin exporting data from Zendesk®. Pick out an off-peak period when your support agents aren't too busy and start the migration process. [/spin]