Moving Files from Zendesk® to Freshservice

Moving from Zendesk® to your Freshservice obviously requires some preparation before the actual procedure. It may look simple, but data export is a difficult process that might result in the loss of information if you’re not cautious. However, if you experience problems transferring your data from Zendesk® to your Freshservice, we can help make the transition easier.

Lack of IT or Tech Support Crew

The transition approach you choose is important as it can influence the success of the transfer. You have to exploit the most trustworthy approach, or you run the risk of losing data.

On top of that risk, you cannot make sure that your IT crew can conduct such a complex task.

Yes, the biggest challenge companies deal with is the lack of expertise of the tech support team when it comes to the export process.

Congested Help Desk Providers

When organizations out there don’t have the resources to monitor the migration process, they may look for support from help desk software providers.

Nevertheless, help desk software suppliers usually don’t want to spend their own personnel to help you move from their system to another one. This makes transferring meaningful data to a different help desk even more complicated.

The Risk of Manual Transfer

The other approach is a money-saver as you can also make the whole export alone and save a lot of costs creating a file with all of your data.

Nevertheless, there’s a likelihood that the produced CSV file might have the wrong formatting. As a result, your Freshservice won’t be able to read it.

Of course, you can try reformatting all of it on your own but there’s an even higher chance that you can make the whole thing unusable or even worse.

Why Make Zendesk® Export Difficult?

Transitioning data from Zendesk® to your Freshservice shouldn’t puzzle your company. We understand the requirements of companies and why they require secure and successful data transfer. And we can help you complete an effective transfer of data and continue your business really soon.

Export from Zendesk® to Freshservice

Here is How We Can Serve Your Company

We have been helping organizations transfer their data to other help desks for several years.

So, we’re acquainted with the process and the quirks one must deal with for a successful migration perfectly.

Our application for an automated migration process handles the many of issues and has the following perks:

Time Saver

You won’t have to stop staring at your screen and desiring the progress bar to go forth. Continue running your business as though it’s a usual weekday.You don’t have to spend hours to control every stage by yourself.

Unlimited Testing

We recognize that you want your data in safety. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can ask for trial runs to detect any problems and correct them before the exportation.

Successful Data Exchange

Using our automated process, you won’t need to wait for a script or code to be written. Using our export tool, just leave a request and then receive a ready-to-use solution for your migration.

100% Ticket Integrity

Migrate every ticket with all the information intact. The migration tool works properly that ticket corrupting is nearly unreal. The automated process undergoes checking and balancing regularly.

Our Company Guarantees

Privacy and Confidentiality

All personal information you entrust to us will be kept strictly confidential and far from curious eyes. Rest assured, your passwords and other private information will be secure. We’ll only exploit your data during the transferring process.

Committed Support Team

We have our dedicated team members on standby to assist you with any issues you might have. We will also walk you through the procedure and stay with you until everything works as planned.

100% Data Integrity

Our automatic tool is consistently checked and updated to provide you with the desired results. Transfer data swiftly without any data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk transfer. Firstly, you will have to access your Freshservice and create agent profiles and custom fields there. If there are other things you need to do, our staff will contact you immediately.

Step

Connecting Zendesk®

You’ll need to provide us with your Zendesk® login credentials in order to be able to carry out the migration. This is obligatory so that our app can request data from your Zendesk®.

Step

Linking Freshservice

Likewise, certain credentials from your target help desk platform will be requested to continue the export. This way, our tool can connect each of the platforms for the data migration process.

Step

Controlling Data Transport

You can pick out which files you want to migrate and set them to be transferred to the Freshservice. You can follow the data migration process to be completed as you wish.

Step

Demo Run

We highly suggest that you perform a test run before the real operation. For this purpose, we offer our Free Demo Migration. By using this test tool, you can migrate a limited number of tickets which you can then view to ensure of getting the right outcome.

Step

Migrating to Freshservice

Lastly, once you’re satisfied with the result, it's high time to start migrating records from Zendesk® to your target system. Pick an off-peak time when your support team aren't full with work and start the transition process. [/spin]