Transferring Information Get from Zendesk® to Freshdesk

Upgrading from Zendesk® to your Freshdesk certainly needs certain preparation before the actual process. It may appear to be easy, but data transfer is a complicated process that might result in the loss of information if you’re not watchful. However, if you experience troubles moving your data from Zendesk® to your Freshdesk, we can help make the migration seamless.

Lack of IT or Tech Support Staff

The migration approach you pick is crucial as it can influence the success of the transfer. It’s best to apply the most reliable way, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your IT staff can perform such a complex assignment.

Yes, the most noticeable issue businesses deal with is the lack of experience of the technical support team as it pertains to the import process.

Congested Vendors

When businesses out there don’t have the resources to handle the exportation process, they may look for support from help desk software providers.

Although, vendors usually don’t want to share their own personnel to help you move from their help desk to another one. This makes exporting important data to a different help desk even more complicated.

The Danger of Manual Transfer

This technique is the cheapest while you can also conduct the complete transition yourself and save every penny creating a file with all of your customer data.

Although, there’s a probability that the developed CSV file might have the incorrect formatting. Therefore, your Freshdesk won’t be able to read it.

Of course, you can attempt restructuring everything yourself but there’s an even greater chance that you can make everything corrupt or even worse.

How to Make Zendesk® Export Easy

Exporting data from Zendesk® to your Freshdesk shouldn’t confuse your company. We are familiar with the needs of companies and why they require risk-free and successful data transition. And we can help you complete an successful transfer of information and move on with your work really soon.

Export from Zendesk® to Freshdesk

Here’s The way we Can Help You

We have been helping businesses transition their records to new help desks for years.

So, we’re familiar with the process and the eccentricities one must beat for a successful transition perfectly.

Our tool for an automated migration process deals with the whole lot of problems and has the following perks:

Time Saver

You won’t get stuck staring at your device and wanting the progress bar to go forth. Continue running your business like it’s a ordinary workday.You don’t need to waste hours to regulate every action on your own.

Unlimited Testing

We realize that you want your information secure. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo tryouts, you can request trial runs to determine any issues and correct them before the exportation.

Successful Data Move

With the help of our automated process, you won’t have to wait for a script or code to be made. With the aid of our export tool, you just have to send a request and then receive a ready-to-go solution for your migration.

100% Ticket Integrity

Move each customer request and more with all the information untouched. Our migration tool works perfectly that ticket corrupting is close to impossible. The automated process goes through checking and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept purely confidential and away from prying eyes. Be confident, your passwords and other private information will be protected. We’ll only use your data during the transition process.

Devoted Support Team

We have a support team on standby to help you with any requests you might have. We can also walk you through the operation and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is regularly examined and scaled to provide what you need. Transfer data swiftly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk migration. First of all, you will need to access your Freshdesk and create agent profiles and custom fields there. If there are other things you should do, our crew will let you know.

Step

Connecting Zendesk®

You will have to to give us access to your Zendesk® login credentials in order to be able to conduct the transition. These are required so that our service can access data from your Zendesk®.

Step

Linking Freshdesk

Similarly, certain permits from your future help desk system will be requested to continue the transition. Thus, our tool can link both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which files you want to migrate and set them to be migrated to the Freshdesk. The data migration process is under your control until it’s completed as you see it.

Step

Test Run

We highly recommend that you perform a demo migration before the actual operation. For this purpose, we offer our Free Demo Migration. Exploiting this trial tool, you can migrate a small number of tickets which you can then view to ensure of getting the right outcome.

Step

Migrating to Freshdesk

Finally, once you’re content with the outcome, it’s time to get started with moving data to your new help desk. Pick an uncrowded period when your support team aren't too busy and begin the migration process. [/spin]