Moving Data from Zendesk to Freshchat

Moving from Zendesk to your Freshchat obviously needs some preparation before the actual process. It may look easy, but data transfer is a complicated process that might result in the loss of information if you’re not careful. However, if you experience issues transferring your records from Zendesk to your Freshchat, we can help make the transition seamless.

Lack of IT or Tech Support Crew

The transition method you pick is important as it can impact the success of the transfer. You have to use the most reliable way, or you are in danger of losing data.

In addition to that risk, you cannot be certain that your IT crew can perform such a complicated task.

Yes, the most frequent issue organizations face is the lack of expertise of the technical support team in regards to the import process.

Congested Help Desk Providers

When organizations out there don’t have the time to handle the migration process, they may look out for support from help desk software vendors.

Nevertheless, vendors mostly don’t want to spare their own personnel to help you switch from their system to another one. This makes transferring important data to a new help desk even more puzzling.

The Risk of Manual Transition

The other option is the cheapest as you can also complete the full export yourself and save every penny creating a file with all of your information.

However, there’s a possibility that the created CSV file might have the wrong format. Therefore, your Freshchat won’t be able to read it.

Of course, you can try restructuring everything alone but there’s an even greater chance that you can make everything unsuitable or worse.

Why Make Zendesk Export Difficult?

Transitioning data from Zendesk to your Freshchat should not confuse your company. We understand the needs of businesses and why they need secure and successful data transition. And we can help you make an efficient transfer of records and continue your business really soon.

Export from Zendesk to Freshchat

Here is How We Can Help You

We have been helping organizations export their records to new help desks for quite some time.

So, we’re acquainted with the process and the quirks one must deal with for a successful transition as nobody else.

Our application for an automated exportation process deals with the many of tasks and has the following pluses:

Time Saver

You won’t have to stop looking at your device and wanting the progress bar to move. Continue running your business as though it’s a normal workday.You don’t need to waste hours to manage every stage on your own.

Unlimited Testing

We recognize that you need your information secure. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can request demo migration to identify any issues and correct them before the transition.

Successful Data Exchange

Using our automated tool, you won’t have to wait for a script or code to be made. With the help of our migration service, you just have to send a request and then get a ready-to-go solution for your migration.

100% Ticket Integrity

Migrate every customer request and more with all the information intact. Our migration app works properly that ticket corrupting is nearly impossible. The automatic process goes through checking and balancing regularly.

Our Company Guarantees

Privacy and Confidentiality

All personal information you provide to us will be kept purely confidential and away from prying eyes. Be sure, your passwords and other secret information will be secure. We’ll only use your information during the export process.

Committed Support Team

We have our dedicated team members always ready to help you with any queries you might have. We can also walk you through the procedure and stay with you until everything works as intended.

100% Data Integrity

Our automatic tool is constantly examined and updated to meet your needs. Transfer data quickly with no information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk migration. Firstly, you will need to access your Freshchat and set up agent accounts and custom fields there. If there are other things you need to do, our crew will let you know.

Step

Connecting Zendesk

You’ll have to to provide us with your Zendesk login details to be able to carry out the migration. These are necessary so that our service can reach data from your Zendesk.

Step

Linking Freshchat

Likewise, certain credentials from your future help desk platform will be required to continue the export. Thus, our tool can link both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which data you want to migrate and arrange them to be transferred to the Freshchat. You can follow the data migration process to be completed as you see it.

Step

Demo Run

We highly suggest that you execute a demo migration before the actual thing. For this purpose, we have our Free Demo Migration. By using this trial tool, you can move a little number of tickets which you can then view to make certain of reaching the right outcome.

Step

Migrating to Freshchat

Lastly, when you’re content with the trial run, it’s time to get started with migrating data to your new help desk. Choose an uncrowded period when your support reps aren't full with work and begin the migration process. [/spin]