Moving Data from Zendesk® to FreeScout

Switching from Zendesk® to your FreeScout obviously requires some amount of preparation before the actual process. It might look easy, but data transition is a complex process that might result in the loss of information if you’re not cautious. However, if you undergo troubles transferring your records from Zendesk® to your FreeScout, we can help make the transition easier.

Lack of IT or Tech Support Crew

The transition method you pick is significant as it can impact the result of the transfer. You have to apply the safest method, or you are in danger of losing data.

On top of that risk, you cannot make certain that your tech support team can conduct such a complex assignment.

Yes, the biggest challenge companies deal with is the lack of practice in terms of the IT support team when it comes to the transferring process.

Congested Help Desk Providers

When organizations out there don’t have the time to monitor the transition process, they may seek out help from help desk software vendors.

Although, vendors usually don’t want to spend their own staff to assist you escape their platform to another one. This makes transferring meaningful data to a different help desk even more puzzling.

The Risk of Manual Transition

The other option is the cheapest because you can also conduct the whole export yourself and save a lot of expenses creating a file with all of your records.

Nevertheless, there’s a likelihood that the developed CSV file might have the wrong format. Therefore, your FreeScout won’t be able to read it.

Of course, you can attempt reformatting all of it on your own but there’s an even bigger possibility that you can make all of it unusable or much worse.

Why Make Zendesk® Export Difficult?

Transitioning data from Zendesk® to your FreeScout should not confuse your company. We get the needs of companies and why they seek out risk-free and successful data migration. And we can help you conduct an effective migration of information and continue your responsibilities really soon.

Export from Zendesk® to FreeScout

Here is How We Can Help You

We have been helping organizations export their records to new help desks for years.

So, we’re experienced in the process and the quirks one must cope with for a successful transfer as nobody else.

Our application for an automated exportation process takes care of the a lot of problems and has these benefits:

Time Saver

You won’t have to stop looking at your screen and willing the progress bar to move. Go on with running your business as though it’s a ordinary workday.There’s no need to waste several hours to regulate each step on your own.

Unlimited Testing

We recognize that you need your information to be safe. Most help desks have backups, but we don’t want you to resort to that. Using our unlimited demo tryouts, you can opt for trial runs to detect any problems and eliminate them before the transfer.

Successful Data Exchange

Using our automated tool, you won’t need to wait for a script or code to be made. With the aid of our export service, you just have to submit a request and then receive a ready-to-go tool for your transition.

100% Ticket Integrity

Migrate every ticket with all the information uncut. Our migration tool works properly that ticket corrupting is close to impossible. The automated process goes through testing and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All personal information you provide to us will be kept purely confidential and away from prying eyes. Rest assured, your passwords and other secret information will be protected. We’ll only use your data during the transferring process.

Committed Support Team

We have our dedicated team members always ready to help you with any queries you might have. We can also lead you through the procedure and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is constantly examined and upgraded to provide what you need. Migrate data seamlessly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk transfer. To begin with, you will need to access your FreeScout and create agent accounts and custom fields there. If there are other things you should do, our team will inform you.

Step

Connecting Zendesk®

You’ll need to grant us with your Zendesk® login details in order to be able to carry out the transition. These are necessary so that our tool can reach info from your Zendesk®.

Step

Linking FreeScout

In the similar way, certain credentials from your future help desk software will be required to move on with the export. Thus, our tool can link both accounts for the data exportation process.

Step

Controlling Data Transport

You can choose which data you want to move and link them to be migrated to the FreeScout. You can follow the data migration process to be completed as you see it.

Step

Demo Run

We highly suggest that you execute a demo migration before the actual thing. That’s why we provide our customers our Free Demo Migration. Exploiting this demo tool, you can migrate a limited number of customer requests which you can then overview to assure of getting the right outcome.

Step

Migrating to FreeScout

Lastly, when you’re content with the trial run, it’s time to begin migrating data from Zendesk®. Find an uncrowded time where your support representatives aren't overloaded and begin the transition process. [/spin]