Moving Records from Zendesk to Faveo Helpdesk

Moving from Zendesk to your Faveo Helpdesk certainly needs some amount of preparation before the actual procedure. It might sound easy, but data transition is a difficult process that might result in the loss of information if you’re not careful. However, if you undergo troubles migrating your data from Zendesk to your Faveo Helpdesk, we can help make the export seamless.

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Lack of IT or Tech Support Crew

The transition technique you decide on is significant as it can influence the result of the transfer. You must apply the most reliable approach, or you are in danger of losing data.

On top of that risk, you cannot make certain that your IT crew will be able to perform such a complicated assignment.

Yes, the biggest issue firms face is the lack of expertise of the IT support team in regards to the import process.

Congested Help Desk Providers

When organizations out there don’t have the opportunity to control the transition process, they may require help from help desk software vendors.

Nevertheless, vendors usually don’t want to spare their own staff to assist you move from their system to another one. This makes moving meaningful data to a new help desk even more puzzling.

The Risk of Manual Export

The other way is the most affordable one because you can also make the complete transfer yourself and save every penny creating a file with all of your data.

However, there’s a likelihood that the developed CSV file might have the unsuitable formatting. Therefore, your Faveo Helpdesk won’t be capable of reading it.

Of course, you can attempt restructuring everything yourself but there’s an even higher possibility that you can make all of it unsuitable or even worse.

How to Make Zendesk Export Easy

Importing data from Zendesk to your Faveo Helpdesk should never stump your company. We get the requirements of companies and why they seek out secure and successful data migration. And we can help you complete an efficient migration of information and go on with your business as soon as possible.

Export from Zendesk to Faveo Helpdesk

Here is The way we Can Assist You

We have been helping organizations move their information to new help desks for several years.

So, we’re acquainted with the process and the eccentricities one must tackle for a successful transition perfectly.

Our application for an automated transition process tackles the a lot of issues and has these benefits:

Time Saver

You won’t have to stop glaring at your monitor and wanting the progress bar to go forth. Go on with running your business as if it’s a ordinary workday.You don’t have to waste several hours to regulate every stage on your own.

Unlimited Testing

We recognize that you require your records secure. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo trials, you can request trial runs to identify any problems and address them before the exportation.

Successful Data Exchange

Using our automated application, you won’t have to wait for a script or code to be made. Using our export service, you just have to send a request and then receive a ready-to-go tool for your transition.

100% Ticket Integrity

Migrate each customer request and more with all the information uncut. The migration tool works flawlessly that ticket corrupting is nearly impossible. The automated process goes through testing and adjusting regularly.

Our Company Guarantees

Privacy and Confidentiality

All personal information you trust to us will be kept strongly confidential and away from curious eyes. Be confident, your passwords and other secret information will be secure. We’ll only use your data during the export process.

Committed Support Team

We have our dedicated team members prepared to support you with any issues you might have. We will also lead you through the process and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is continually tested and upgraded to provide you with the desired results. Migrate data seamlessly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk migration. To begin with, you will have to access your Faveo Helpdesk and create agent accounts and custom fields there. If there are other things you need to do, our team will contact you immediately.

Step

Connecting Zendesk

You will have to to grant us with your Zendesk login credentials in order to be able to perform the migration. These are necessary so that our app can reach info from your Zendesk.

Step

Linking Faveo Helpdesk

Likewise, certain permits from your new help desk software will be requested to move on with the migration. Thus, our tool can link each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can determine which files you want to move and link them to be transferred to the Faveo Helpdesk. The data migration process is under your control until it’s completed as you want it to.

Step

Demo Run

We highly suggest that you conduct a free trial before the actual operation. That’s why we provide our customers our Free Demo Migration. By using this trial tool, you can migrate a little number of customer requests which you can then check to ensure of reaching the right result.

Step

Migrating to Faveo Helpdesk

Lastly, as soon as you’re happy with the result, it's high time to start out exporting data from Zendesk. Pick an uncrowded time where your support team aren't full with work and begin the transition procedure. [/spin]

Hear from our happy clients

Automated Data Migration

It’s as precisely as we tell about it. See the complete operation with your own eyes with our free trial.

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Ask our Professionals to Help along with your Zendesk Export

We have trained support team that can assist you with the whole migration process. Receive real-time guidance for an efficient transfer.

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