Moving Information Get from Zendesk® to eDesk

Migrating from Zendesk® to your eDesk certainly needs some preparation before the actual procedure. It may sound easy, but data migration is a complex process that might result in the loss of information if you’re not careful. However, if you undergo issues migrating your data from Zendesk® to your eDesk, we can help make the transition seamless.

Lack of IT or Tech Support Crew

The transition technique you choose is important as it can affect the success of the transfer. You must apply the most reliable method, or you are in danger of losing data.

On top of that risk, you cannot be certain that your IT crew can perform such a difficult task.

Yes, the most frequent challenge firms deal with is the lack of experience of the IT support team in regards to the transferring process.

Congested Vendors

When organizations out there don’t have the opportunity to handle the migration process, they may need support from help desk software vendors.

Although, help desk software suppliers usually don’t want to spare their own staff to assist you move from their system to another one. This makes transferring meaningful data to another help desk even more exhausting.

The Danger of Manual Export

The other technique is a money-saver as you can also finish the complete transfer yourself and save every penny creating a file with all of your records.

However, there’s a chance that the created CSV file might have the unsuitable formatting. So, your eDesk won’t be able to read it.

Of course, you can try restructuring all of it on your own but there’s an even bigger possibility that you can make all of it unsuitable or much worse.

How to Make Zendesk® Export Easy

Exporting data from Zendesk® to your eDesk should never puzzle your company. We understand the requirements of companies and why they need risk-free and successful data export. And we can help you conduct an efficient migration of records and go on with your business really soon.

Export from Zendesk® to eDesk

Here’s The way we Can Serve Your Company

We have been helping organizations transition their data to other help desks for a long time already.

So, we’re knowledgeable about the process and the eccentricities one must manage for a successful migration more than anyone.

Our tool for an automated transition process copes with the many of challenges and has the following pros:

Time Saver

You won’t get stuck glaring at your device and desiring the progress bar to move on. Continue running your business as if it’s a ordinary weekday.There’s no need to waste several hours to manage every stage alone.

Unlimited Testing

We recognize that you require your data in safety. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo tryouts, you can request trial runs to identify any problems and eliminate them before the exportation.

Successful Data Exchange

Using our automated application, you won’t have to wait for a script or code to be written. By using our export service, you just have to send a request and then receive a ready-to-go tool for your transition.

100% Ticket Integrity

Migrate each customer request and more with all the information intact. The migration tool works flawlessly that ticket corrupting is close to unreal. The automated process goes through testing and adjusting regularly.

Our Service Guarantees

Privacy and Confidentiality

All personal information you trust to us will be kept strictly confidential and far from curious eyes. Be confident, your passwords and other secret information will be protected. We’ll only exploit your data during the export process.

Committed Support Team

We have our dedicated team members prepared to assist you with any queries you might have. We will also walk you through the process and stay with you until everything is as planned.

100% Data Integrity

Our automated tool is regularly checked and updated to suit your needs. Transfer data quickly with no data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk migration. Firstly, you will have to access your eDesk and create agent accounts and custom fields there. If there are other things you should do, our team members will inform you.

Step

Connecting Zendesk®

You will have to to provide us with your Zendesk® login info in order to be able to perform the transition. This is obligatory so that our tool can reach info from your Zendesk®.

Step

Linking eDesk

In the same way, certain permits from your target help desk platform will be asked for to continue the migration. Thus, our tool can connect both accounts for the data exportation process.

Step

Controlling Data Transport

You can pick out which records you want to migrate and arrange them to be migrated to the eDesk. The data migration process is under your control until it’s completed as you wish.

Step

Demo Run

We highly suggest that you conduct a test run before the real process. For this purpose, we have our Free Demo Migration. Exploiting this trial tool, you can migrate a little number of customer requests which you can then overview to ensure of acquiring the right outcome.

Step

Migrating to eDesk

Finally, as soon as you’re satisfied with the trial run, it's high time to start exporting data to your new platform. Find an uncrowded time where your support team aren't full with work and finalize the transition process. [/spin]