Exporting Data from Zendesk to Deskpro

Upgrading from Zendesk to your Deskpro obviously needs certain preparation before the actual procedure. It might appear to be simple, but data migration is a complicated process that might result in the loss of information if you’re not careful. However, if you experience problems transferring your data from Zendesk to your Deskpro, we can help make the transfer seamless.

Lack of IT or Tech Support Team

The export technique you decide on is crucial as it can influence the result of the transfer. It’s best to exploit the safest way, or you are in danger of losing data.

On top of that risk, you cannot make sure that your IT crew will be able to perform such a difficult assignment.

Yes, the most frequent issue organizations deal with is the lack of experience of the technical support team when it comes to the transition process.

Congested Vendors

When companies out there don’t have the opportunity to handle the exportation process, they may need help from help desk software vendors.

Although, help desk software suppliers usually don’t want to spare their own personnel to assist you switch from their system to another one. This makes transitioning important data to another help desk even more puzzling.

The Danger of Manual Export

Another option is the most affordable one while you can also finish the entire transition alone and save a lot of expenses creating a file with all of your customer data.

However, there’s a likelihood that the produced CSV file might have the wrong formatting. Therefore, your Deskpro won’t be capable of reading it.

Of course, you can attempt restructuring everything alone but there’s an even bigger possibility that you can make everything unusable or even worse.

Why Make Things Difficult?

Moving data from Zendesk to your Deskpro should never stump your company. We are familiar with the requirements of businesses and why they need risk-free and successful data export. And we can help you conduct an efficient transfer of data and continue your business as soon as possible.

Export from Zendesk to Deskpro

Here’s How We Can Assist You

We have been helping companies export their information to new help desks for a long time already.

So, we’re familiar with the process and the quirks one must manage for a successful transition perfectly.

Our tool for an automated transition process tackles the whole lot of challenges and has these pluses:

Time Saver

You won’t get stuck glaring at your device and wanting the progress bar to go forth. Go on with running your business like it’s a usual weekday.You don’t need to waste hours to control every stage on your own.

Unlimited Testing

We understand that you require your records secure. The majority of help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo tryouts, you can opt for trial runs to identify any problems and eliminate them before the transition.

Successful Data Transfer

With our automated application, you won’t have to wait for a script or code to be made. By using our migration service, just submit a request and then receive a ready-to-go solution for your transition.

100% Ticket Integrity

Export every customer request and more with all the information untouched. The migration app works perfectly that ticket corrupting is close to unreal. The automated process goes through checking and adjusting regularly.

Our Service Guarantees

Privacy and Confidentiality

All data you trust to us will be kept strongly confidential and away from curious eyes. Be assured, your passwords and other secret information will be protected. We’ll only exploit your data during the export process.

Dedicated Support Team

We have agents prepared to support you with any issues you might have. We will also lead you through the operation and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is constantly tested and scaled to suit your needs. Migrate data quickly without any data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk migration. First of all, you will have to access your Deskpro and set up agent accounts and custom fields there. If there are other things you should do, our team members will let you know.

Step

Connecting Zendesk

You’ll have to to give us access to your Zendesk login credentials to be able to conduct the transition. This is obligatory so that our service can access data from your Zendesk.

Step

Linking Deskpro

Similarly, certain credentials from your new help desk system will be requested to move on with the transition. This way, our tool can connect both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which files you want to move and arrange them to be migrated to the Deskpro. You control the data migration process to be completed as you want it to.

Step

Trial Run

We highly advise that you conduct a free trial before the actual operation. That’s why we have our Free Demo Migration. Exploiting this demo tool, you can migrate a little number of tickets which you can then overview to make certain of obtaining the right result.

Step

Migrating to Deskpro

Finally, as soon as you’re happy with the result, it's high time to set off with moving records to your new platform. Find an uncrowded time where your support reps aren't full with work and begin the migration procedure. [/spin]