Moving Records from Zendesk® to Database

Switching from Zendesk® to your Database certainly requires some preparation before the actual process. It can sound easy, but data transition is a difficult process that might result in the loss of information if you’re not careful. However, if you experience troubles transferring your records from Zendesk® to your Database, we can help make the transfer easier.

Lack of IT or Tech Support Crew

The transition approach you choose is important as it can affect the outcome of the transfer. You must apply the safest approach, or you run the risk of losing data.

In addition to that risk, you cannot make certain that your IT team will be able to conduct such a complicated assignment.

Yes, the most frequent issue firms face is the lack of practice in terms of the technical support team as it pertains to the import process.

Congested Help Desk Providers

When organizations out there don’t have the resources to monitor the migration process, they may require assistance from help desk software vendors.

However, vendors mostly don’t want to spare their own personnel to help you switch from their platform to another one. This makes transitioning essential data to a new help desk even more complex.

The Risk of Manual Transfer

The other way is a money-saver as you can also complete the whole transfer yourself and save a lot of expenses creating a file with all of your customer records.

However, there’s a probability that the developed CSV file might have the wrong format. Therefore, your Database won’t be able to read it.

Of course, you can attempt restructuring everything yourself but there’s an even bigger chance that you can make everything corrupt or much worse.

How to Make Zendesk® Export Easy

Exporting data from Zendesk® to your Database shouldn’t puzzle your company. We understand the needs of companies and why they need safe and successful data migration. And we can help you make an efficient transfer of information and continue your responsibilities as soon as possible.

Export from Zendesk® to Database

Here is The way we Can Serve Your Company

We have been helping organizations move their data to other help desks for quite some time.

So, we’re experienced in the process and the eccentricities one must tackle for a successful export more than anyone.

Our application for an automated migration process handles the many of tasks and has the next pluses:

Time Saver

You won’t have to stop staring at your screen and waiting for the progress bar to move on. Carry on with running your business as if it’s a ordinary workday.You don’t have to spend hours to regulate every step on your own.

Unlimited Testing

We recognize that you want your data harmless. Most help desks have backups, but we don’t want you to resort to that. Using our unlimited testing, you can opt for demo migration to identify any issues and correct them before the transition.

Successful Data Exchange

Using our automated process, you won’t need to wait for a script or code to be written. With the help of our export service, you just have to submit a request and then get a ready-to-use solution for your migration.

100% Ticket Integrity

Migrate each ticket with all the information intact. Our migration tool works flawlessly that ticket corrupting is practically impossible. The automatic process undergoes checking and balancing regularly.

Our Company Guarantees

Privacy and Confidentiality

All personal information you entrust to us will be kept strictly confidential and far from prying eyes. Rest assured, your passwords and other secret information will be safe and sound. We’ll only use your information during the export process.

Committed Support Team

We have our dedicated team members on standby to assist you with any problems you might have. We can also support your throughout the process and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is continually checked and updated to meet your needs. Move data quickly with no information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk transfer. Firstly, you will need to access your Database and create agent accounts and custom fields there. If there are other things you must do, our team will contact you immediately.

Step

Connecting Zendesk®

You will need to provide us with your Zendesk® login info in order to be able to perform the export. These are necessary so that our app can request data from your Zendesk®.

Step

Linking Database

In the similar way, certain permits from your target help desk platform will be asked for to go on with the migration. Thus, our tool can link each of the platforms for the data migration process.

Step

Controlling Data Transport

You can decide which records you want to transition and arrange them to be exported to the Database. The data migration process is under your control until it’s completed as you wish.

Step

Demo Run

We highly suggest that you perform a test run before the real process. This is the reason why we have our Free Demo Migration. Using this demo tool, you can move a little number of tickets which you can then view to make certain of getting the right result.

Step

Migrating to Database

Lastly, once you’re satisfied with the demo migration, it’s time to start out exporting data from Zendesk®. Choose an off-peak period when your support reps aren't overloaded and begin the exporting process. [/spin]