Switching from Zendesk to your Database certainly requires some preparation before the actual process. It can sound easy, but data transition is a difficult process that might result in the loss of information if you’re not careful. However, if you experience troubles transferring your records from Zendesk to your Database, we can help make the transfer easier.
The transition approach you choose is important as it can affect the outcome of the transfer. You must apply the safest approach, or you run the risk of losing data.
In addition to that risk, you cannot make certain that your IT team will be able to conduct such a complicated assignment.
Yes, the most frequent issue firms face is the lack of practice in terms of the technical support team as it pertains to the import process.
When organizations out there don’t have the resources to monitor the migration process, they may require assistance from help desk software vendors.
However, vendors mostly don’t want to spare their own personnel to help you switch from their platform to another one. This makes transitioning essential data to a new help desk even more complex.
The other way is a money-saver as you can also complete the whole transfer yourself and save a lot of expenses creating a file with all of your customer records.
However, there’s a probability that the developed CSV file might have the wrong format. Therefore, your Database won’t be able to read it.
Of course, you can attempt restructuring everything yourself but there’s an even bigger chance that you can make everything corrupt or much worse.
Exporting data from Zendesk to your Database shouldn’t puzzle your company. We understand the needs of companies and why they need safe and successful data migration. And we can help you make an efficient transfer of information and continue your responsibilities as soon as possible.
Export from Zendesk to DatabaseWe have been helping organizations move their data to other help desks for quite some time.
So, we’re experienced in the process and the eccentricities one must tackle for a successful export more than anyone.
Our application for an automated migration process handles the many of tasks and has the next pluses:
You won’t have to stop staring at your screen and waiting for the progress bar to move on. Carry on with running your business as if it’s a ordinary workday.You don’t have to spend hours to regulate every step on your own.
Migrate each ticket with all the information intact. Our migration tool works flawlessly that ticket corrupting is practically impossible. The automatic process undergoes checking and balancing regularly.
All personal information you entrust to us will be kept strictly confidential and far from prying eyes. Rest assured, your passwords and other secret information will be safe and sound. We’ll only use your information during the export process.
We have our dedicated team members on standby to assist you with any problems you might have. We can also support your throughout the process and stay with you until everything is as planned.
Our automatic tool is continually checked and updated to meet your needs. Move data quickly with no information missing.
That the list is generalized and may differ depending on your target platform
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Getting ready is the key to successful help desk transfer. Firstly, you will need to access your Database and create agent accounts and custom fields there. If there are other things you must do, our team will contact you immediately.
You will need to provide us with your Zendesk login info in order to be able to perform the export. These are necessary so that our app can request data from your Zendesk.
In the similar way, certain permits from your target help desk platform will be asked for to go on with the migration. Thus, our tool can link each of the platforms for the data migration process.
You can decide which records you want to transition and arrange them to be exported to the Database. The data migration process is under your control until it’s completed as you wish.
We highly suggest that you perform a test run before the real process. This is the reason why we have our Free Demo Migration. Using this demo tool, you can move a little number of tickets which you can then view to make certain of getting the right result.
Lastly, once you’re satisfied with the demo migration, it’s time to start out exporting data from Zendesk. Choose an off-peak period when your support reps aren't overloaded and begin the exporting process. [/spin]
It’s as accurately as we tell about it. See the entire process yourself with our trial run.
We have trained agents that can help you with the whole transfer process. Obtain real-time guidance for an efficient transfer.
