Transferring Information Get from Zendesk® to CSV

Migrating from Zendesk® to your CSV certainly requires some amount of preparation before the actual process. It might look simple, but data transition is a difficult process that might result in the loss of information if you’re not careful. However, if you experience issues migrating your records from Zendesk® to your CSV, we can help make the export effortless.

Lack of IT or Tech Support Staff

The migration approach you decide on is significant as it can influence the result of the transfer. You have to take the hang of the safest approach, or you are in danger of losing data.

In addition to that risk, you cannot be certain that your IT team will be able to cope with such a complex assignment.

Yes, the most frequent issue firms deal with is the lack of practice in terms of the tech support team in regards to the exportation process.

Congested Vendors

When businesses out there don’t have the resources to monitor the transition process, they may look out for help from help desk software providers.

However, vendors usually don’t want to spare their own personnel to assist you switch from their platform to another one. This makes moving essential data to a different help desk even more exhausting.

The Danger of Manual Transfer

This technique is the most affordable one because you can also complete the entire export alone and save a lot of expenses creating a file with all of your data.

However, there’s a possibility that the created CSV file might have the unsuitable format. Therefore, your CSV will not be capable of reading it.

Of course, you can attempt restructuring everything alone but there’s an even higher possibility that you can make the whole thing unsuitable or worse.

How to Make Zendesk® Export Easy

Transitioning data from Zendesk® to your CSV shouldn’t stump your company. We get the needs of businesses and why they demand safe and successful data migration. And we can help you conduct an efficient transfer of records and go on with your responsibilities as soon as possible.

Export from Zendesk® to CSV

Here’s The way we Can Assist Your Company

We have been helping businesses transition their information to other help desks for quite some time.

So, we’re knowledgeable about the process and the eccentricities one must tackle for a successful migration perfectly.

Our tool for an automated migration process manages the a lot of tasks and has these benefits:

Time Saver

You won’t get stuck staring at your screen and desiring the progress bar to go forth. Go on with running your business as though it’s a regular workday.You don’t have to waste hours to manage every step on your own.

Unlimited Testing

We realize that you want your records in safety. Most help desks have backups, but we don’t want you to fall back upon that. With unlimited testing, you can opt for trial runs to identify any issues and eliminate them before the transition.

Successful Data Move

With the help of our automated process, you won’t need to wait for a script or code to be written. With the help of our migration tool, just submit a request and then receive a ready-to-go solution for your transition.

100% Ticket Integrity

Move each ticket with all the information uncut. Our migration app works properly that ticket corrupting is practically impossible. The automated process goes through checking and adjusting regularly.

Our Service Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept strongly confidential and far from prying eyes. Be assured, your passwords and other private information will be safe and sound. We’ll only use your data during the export process.

Devoted Support Team

We have a support team on standby to support you with any challenges you might have. We can also lead you through the procedure and stay with you until everything is accomplished.

100% Data Integrity

Our automated tool is regularly tested and upgraded to meet your needs. Migrate data smoothly without any information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk transfer. To begin with, you will need to access your CSV and set up agent profiles and custom fields there. If there are other things you must do, our team will contact you immediately.

Step

Connecting Zendesk®

You will need to grant us with your Zendesk® login credentials to be able to carry out the export. These are required so that our app can access data from your Zendesk®.

Step

Linking CSV

In the same way, certain permits from your new help desk software will be requested to move on with the export. This way, our tool can link each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can pick out which files you want to move and adjust them to be exported to the CSV. The data migration process is under your control until it’s completed as you want it to.

Step

Test Run

We highly recommend that you perform a free trial before the real operation. That’s why we propose our Free Demo Migration. Using this demo tool, you can migrate a little number of tickets which you can then overview to make certain of obtaining the right result.

Step

Migrating to CSV

Finally, once you’re happy with the demo results, it’s time to begin migrating records from Zendesk®. Find an uncrowded period where your support reps aren't overloaded and begin the exporting procedure. [/spin]