Transferring Records from Zendesk to Cayzu

Switching from Zendesk to your Cayzu certainly requires some preparation before the actual process. It may appear to be easy, but data migration is a complicated process that might result in the loss of information if you’re not careful. However, if you experience troubles moving your records from Zendesk to your Cayzu, we can help make the export seamless.

Lack of IT or Tech Support Staff

The migration method you decide on is important as it can affect the success of the transfer. It’s best to apply the most reliable way, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your tech support team will be able to perform such a difficult assignment.

Yes, the most frequent challenge firms face is the lack of experience of the tech support team when it comes to the export process.

Congested Help Desk Providers

When businesses out there don’t have the time to monitor the migration process, they may need support from help desk software providers.

Nevertheless, help desk software suppliers mostly don’t want to spare their own personnel to assist you leave their platform to another one. This makes moving essential data to another help desk even more exhausting.

The Risk of Manual Transition

This way is the most affordable one as you can also conduct the complete transition yourself and save every penny creating a file with all of your information.

However, there’s a possibility that the developed CSV file might have the incorrect format. As a result, your Cayzu won’t be able to read it.

Of course, you can attempt restructuring all of it alone but there’s an even higher possibility that you can make the whole thing unusable or even worse.

How to Make Zendesk Export Easy

Transferring data from Zendesk to your Cayzu should not stump your company. We understand the needs of companies and why they demand secure and successful data export. And we can help you make an efficient transfer of information and move on with your responsibilities as soon as possible.

Export from Zendesk to Cayzu

Here is The way we Can Assist Your Company

We have been helping businesses move their information to other help desks for years.

So, we’re experienced in the process and the eccentricities one must manage for a successful migration more than anyone.

Our application for an automated exportation process manages the many of problems and has the following perks:

Time Saver

You won’t have to stop looking at your screen and desiring the progress bar to move on. Continue running your business like it’s a ordinary weekday.You don’t need to waste hours to regulate each step by yourself.

Unlimited Testing

We realize that you need your records in safety. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can request demo migration to identify any issues and eliminate them before the migration.

Successful Data Move

With the help of our automated tool, you won’t need to wait for a script or code to be written. With the aid of our export tool, you just have to send a request and then get a ready-to-go solution for your transition.

100% Ticket Integrity

Move each ticket with all the information intact. Our migration tool works perfectly that ticket corrupting is nearly unreal. The automatic process goes through checking and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you provide to us will be kept strongly confidential and far from prying eyes. Be confident, your passwords and other private information will be secure. We’ll only exploit your information during the export process.

Devoted Support Team

We have a support team always ready to support you with any requests you might have. We can also walk you through the operation and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is continually tested and updated to provide what you need. Transfer data smoothly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk transfer. Firstly, you will need to access your Cayzu and create agent profiles and custom fields there. If there are other things you need to do, our team members will let you know.

Step

Connecting Zendesk

You will need to provide us with your Zendesk login info in order to be able to conduct the migration. This is obligatory so that our service can reach data from your Zendesk.

Step

Linking Cayzu

In the similar way, certain permits from your new help desk platform will be asked for to continue the transition. Thus, our tool can connect both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can pick out which records you want to migrate and adjust them to be transferred to the Cayzu. The data migration process is under your control until it’s completed as you want it to.

Step

Test Run

We highly recommend that you execute a free trial before the real process. For this purpose, we propose our Free Demo Migration. By using this trial tool, you can move a little number of tickets which you can then overview to be sure of acquiring the right result.

Step

Migrating to Cayzu

Lastly, when you’re happy with the outcome, it’s time to start out moving data to your new platform. Choose an uncrowded period where your support agents aren't overloaded and start the exporting process. [/spin]