Moving Data from Zendesk to BOSSDesk

Switching from Zendesk to your BOSSDesk obviously needs some amount of preparation before the actual procedure. It may look easy, but data transfer is a complicated process that might result in the loss of information if you’re not careful. However, if you encounter troubles transferring your data from Zendesk to your BOSSDesk, we can help make the transfer effortless.

Lack of IT or Tech Support Crew

The transition approach you choose is significant as it can influence the success of the transfer. You have to use the most trustworthy way, or you run the risk of losing data.

On top of that risk, you cannot make certain that your tech support team will be able to cope with such a difficult assignment.

Yes, the most frequent issue companies face is the lack of experience of the IT support team when it comes to the export process.

Congested Help Desk Providers

When organizations out there don’t have the resources to control the transition process, they may need support from help desk software vendors.

Nevertheless, vendors usually don’t want to spare their own team members to assist you escape their platform to another one. This makes transitioning essential data to another help desk even more difficult.

The Risk of Manual Transfer

The other option is a money-saver because you can also make the full export yourself and save a lot of costs creating a file with all of your customer data.

However, there’s a chance that the developed CSV file might have the wrong formatting. Therefore, your BOSSDesk will not be capable of reading it.

Of course, you can attempt restructuring everything on your own but there’s an even bigger chance that you can make all of it unusable or much worse.

Why Make Zendesk Export Difficult?

Transferring data from Zendesk to your BOSSDesk shouldn’t puzzle your company. We get the requirements of businesses and why they seek out secure and successful data transition. And we can help you conduct an efficient transition of information and continue your responsibilities as soon as possible.

Export from Zendesk to BOSSDesk

Here is How We Can Serve You

We have been helping organizations export their data to new help desks for several years.

So, we’re experienced in the process and the quirks one must cope with for a successful transfer perfectly.

Our application for an automated migration process copes with the a lot of issues and has the following pluses:

Time Saver

You won’t have to stop staring at your monitor and willing the progress bar to go forth. Continue running your business as though it’s a normal workday.You don’t need to spend undetermined amount of time to regulate each step on your own.

Unlimited Testing

We recognize that you want your data to be safe. The majority of help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can ask for trial runs to identify any problems and address them before the transfer.

Successful Data Exchange

Using our automated process, you won’t have to wait for a script or code to be made. Using our migration service, you just have to leave a request and then receive a ready-to-use resolution for your transition.

100% Ticket Integrity

Migrate every customer request and more with all the information uncut. The migration app works properly that ticket corrupting is nearly impossible. The automated process undergoes inspecting and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All personal information you entrust to us will be kept strictly confidential and away from curious eyes. Be sure, your passwords and other secret information will be secure. We’ll only use your data during the export process.

Committed Support Team

We have our dedicated team members on standby to assist you with any queries you might have. We will also walk you through the procedure and stay with you until everything works as intended.

100% Data Integrity

Our automatic tool is constantly checked and upgraded to provide you with the desired results. Transfer data seamlessly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk migration. To begin with, you will have to access your BOSSDesk and set up agent accounts and custom fields there. If there are other things you need to do, our crew will let you know.

Step

Connecting Zendesk

You’ll have to to grant us with your Zendesk login credentials to be able to carry out the migration. These are necessary so that our service can request files from your Zendesk.

Step

Linking BOSSDesk

In the similar way, certain credentials from your target help desk software will be requested to continue the export. Thus, our tool can link both of your accounts for the data migration process.

Step

Controlling Data Transport

You can choose which files you want to migrate and link them to be transferred to the BOSSDesk. You can follow the data migration process to be completed as you wish.

Step

Demo Run

We highly suggest that you perform a test run before the actual operation. For this purpose, we provide our customers our Free Demo Migration. By using this test tool, you can migrate a little number of customer queries which you can then check to assure of reaching the right result.

Step

Migrating to BOSSDesk

Lastly, once you’re satisfied with the trial run, it's high time to begin migrating data to your new help desk. Find an off-peak time where your support representatives aren't overloaded and begin the exporting procedure. [/spin]