Exporting Files from Zendesk® to Zammad

Switching from Zendesk® to your Zammad obviously needs some amount of preparation before the actual process. It can appear to be simple, but data transition is a complex process that might result in the loss of information if you’re not cautious. However, if you undergo issues transferring your records from Zendesk® to your Zammad, we can help make the transition effortless.

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Limited Import Options

Lack of IT or Tech Support Team

The export technique you decide on is significant as it can impact the outcome of the transfer. It’s best to take the hang of the safest method, or you run the risk of losing data.

In addition to that risk, you cannot be certain that your tech support staff can cope with such a difficult task.

Yes, the biggest challenge companies face is the lack of expertise of the tech support team in regards to the transferring process.

Congested Help Desk Providers

When companies out there don’t have the opportunity to control the transition process, they may look out for assistance from help desk software vendors.

Nevertheless, vendors mostly don’t want to spend their own staff to assist you leave their help desk to another one. This makes transferring essential data to another help desk even more complex.

Requires Professional IT Team
Manual Import Drawbacks

The Risk of Manual Export

Another approach is the most affordable one because you can also conduct the full transition alone and save a lot of expenses creating a file with all of your customer info.

Nevertheless, there’s a possibility that the created CSV file might have the wrong format. Therefore, your Zammad will not be capable of reading it.

Of course, you can try reformatting all of it alone but there’s an even bigger chance that you can make the whole thing unsuitable or even worse.

Why Make Zendesk® Export Difficult?

Transferring data from Zendesk® to your Zammad should never stump your company. We get the needs of businesses and why they seek out secure and successful data migration. And we can help you make an effective migration of records and continue your work really soon.

Export from Zendesk® to Zammad

Here is How We Can Assist Your Company

We have been helping companies transfer their information to other help desks for years.

So, we’re experienced in the process and the quirks one must cope with for a successful export as nobody else.

Our application for an automated transition process tackles the a lot of problems and has the next advantages:

Time Saver

You won’t have to stop glaring at your monitor and waiting for the progress bar to move. Carry on with running your business like it’s a regular workday.There’s no need to spend several hours to manage each action on your own.

Unlimited Testing

We understand that you require your records harmless. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can opt for demo migration to detect any issues and address them before the migration.

Successful Data Transfer

With our automated application, you won’t have to wait for a script or code to be written. With the aid of our migration service, just submit a request and then get a ready-to-use tool for your transition.

100% Ticket Integrity

Export every customer request and more with all the information uncut. Our migration app works perfectly that ticket corrupting is nearly impossible. The automatic process undergoes testing and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All data you trust to us will be kept strongly confidential and far from prying eyes. Be sure, your passwords and other secret information will be secure. We’ll only use your information during the transferring process.

Dedicated Support Team

We have agents prepared to support you with any queries you might have. We can also support your throughout the operation and stay with you until everything is accomplished.

100% Data Integrity

Our automatic tool is consistently tested and upgraded to provide what you need. Move data seamlessly without any information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

Automatic Zendesk® Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk migration. To begin with, you will need to access your Zammad and set up agent accounts and custom fields there. If there are other things you need to do, our team will inform you.

Step

Connecting Zendesk®

You’ll have to to grant us with your Zendesk® login details to be able to conduct the migration. These are necessary so that our tool can use info from your Zendesk®.

Step

Linking Zammad

In the similar way, certain credentials from your new help desk software will be required to go on with the transition. This way, our tool can link both accounts for the data migration process.

Step

Controlling Data Transport

You can decide which data you want to transition and link them to be transferred to the Zammad. You control the data migration process to be completed as you want it to.

Step

Trial Run

We highly advise that you conduct a free trial before the real thing. This is the reason why we provide our customers our Free Demo Migration. By using this demo tool, you can move a limited number of customer requests which you can then check to be sure of getting the right outcome.

Step

Migrating to Zammad

Lastly, as soon as you’re happy with the trial run, it’s time to get started with moving records from Zendesk®. Choose an off-peak period where your support agents aren't too busy and begin the exporting procedure. [/spin]

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Automated Data Migration

It’s as accurately as we explain it. See the complete operation yourself with our trial run.

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Ask our Experts to Help with your Zendesk® Export

We have highly trained support team that can assist you with the whole migration process. Get immediate advice for an effective transfer.

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