Moving Records from Zendesk to Vivantio

Moving from Zendesk to your Vivantio certainly needs some amount of preparation before the actual process. It can appear to be easy, but data transfer is a difficult process that might result in the loss of information if you’re not careful. However, if you experience issues transferring your records from Zendesk to your Vivantio, we can help make the export effortless.

Lack of IT or Tech Support Crew

The transition method you pick is significant as it can influence the outcome of the transfer. It’s best to use the most reliable approach, or you are in danger of losing data.

On top of that risk, you cannot be certain that your IT staff will be able to cope with such a complex task.

Yes, the most frequent issue companies face is the lack of experience of the tech support team in regards to the transferring process.

Congested Help Desk Providers

When organizations out there don’t have the time to handle the transition process, they may seek out assistance from help desk software vendors.

However, vendors usually don’t want to spare their own personnel to assist you move from their help desk to another one. This makes moving important data to a different help desk even more difficult.

The Risk of Manual Transition

The other way is the cheapest because you can also conduct the complete transition yourself and save every penny creating a file with all of your data.

However, there’s a likelihood that the created CSV file might have the wrong format. Therefore, your Vivantio will not be able to read it.

Of course, you can try reformatting everything on your own but there’s an even bigger chance that you can make the whole thing unsuitable or even worse.

How to Make Zendesk Export Easy

Moving data from Zendesk to your Vivantio should not confuse your company. We get the needs of companies and why they seek out safe and successful data transition. And we can help you conduct an efficient transfer of records and continue your work as soon as possible.

Export from Zendesk to Vivantio

Here is The way we Can Help Your Company

We have been helping organizations move their records to other help desks for years.

So, we’re acquainted with the process and the eccentricities one must cope with for a successful migration perfectly.

Our application for an automated exportation process deals with the a lot of problems and has the next pros:

Time Saver

You won’t have to stop looking at your device and desiring the progress bar to go forth. Carry on with running your business like it’s a normal workday.You don’t have to waste hours to manage every action on your own.

Unlimited Testing

We recognize that you need your information in safety. Most help desks have backups, but we don’t want you to resort to that. Using our unlimited testing, you can request trial runs to identify any problems and address them before the exportation.

Successful Data Exchange

Using our automated tool, you won’t have to wait for a script or code to be written. With the aid of our export service, you just have to send a request and then receive a ready-to-go solution for your transition.

100% Ticket Integrity

Migrate each customer request and more with all the information uncut. Our migration tool works perfectly that ticket corrupting is practically impossible. The automated process goes through checking and adjusting regularly.

Our Company Guarantees

Privacy and Confidentiality

All personal information you provide to us will be kept purely confidential and far from prying eyes. Be confident, your passwords and other secret information will be safe and sound. We’ll only use your data during the export process.

Committed Support Team

We have our dedicated team members always ready to help you with any requests you might have. We can also support your throughout the operation and stay with you until everything works as intended.

100% Data Integrity

Our automatic tool is continually examined and upgraded to provide what you need. Move data seamlessly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk migration. To begin with, you will need to access your Vivantio and create agent accounts and custom fields there. If there are other things you must do, our crew will contact you immediately.

Step

Connecting Zendesk

You will have to to grant us with your Zendesk login credentials in order to be able to conduct the export. These are necessary so that our app can access data from your Zendesk.

Step

Linking Vivantio

Likewise, certain permits from your future help desk software will be requested to go on with the transition. Thus, our tool can link each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can pick out which files you want to transition and link them to be exported to the Vivantio. The data migration process is under your control until it’s completed as you see it.

Step

Demo Run

We highly suggest that you execute a demo migration before the real operation. This is the reason why we provide our customers our Free Demo Migration. Using this trial tool, you can migrate a little number of tickets which you can then check to ensure of attaining the right result.

Step

Migrating to Vivantio

Lastly, when you’re content with the outcome, it’s time to start out moving data to your new help desk. Find an uncrowded time where your support team aren't too busy and begin the migration process. [/spin]