Exporting Records from Zendesk to Trengo

Upgrading from Zendesk to your Trengo certainly requires certain preparation before the actual procedure. It can appear to be simple, but data transfer is a difficult process that might result in the loss of information if you’re not careful. However, if you experience problems transferring your records from Zendesk to your Trengo, we can help make the transfer effortless.

Lack of IT or Tech Support Team

The export technique you decide on is crucial as it can impact the outcome of the transfer. It’s best to take the hang of the most trustworthy approach, or you run the risk of losing data.

On top of that risk, you cannot make sure that your tech support staff will be able to cope with such a complex task.

Yes, the most frequent issue companies deal with is the lack of practice in terms of the IT support team when it comes to the export process.

Congested Vendors

When companies out there don’t have the opportunity to manage the exportation process, they may seek out assistance from help desk software vendors.

However, vendors usually don’t want to spare their own personnel to assist you escape their help desk to another one. This makes transitioning essential data to a different help desk even more complicated.

The Danger of Manual Export

Another way is the most affordable one while you can also finish the complete transition alone and save a lot of costs creating a file with all of your data.

However, there’s a likelihood that the produced CSV file might have the wrong format. Therefore, your Trengo will not be capable of reading it.

Of course, you can try restructuring everything alone but there’s an even higher possibility that you can make all of it unusable or even worse.

How to Make Zendesk Export Easy

Importing data from Zendesk to your Trengo should never stump your company. We are familiar with the requirements of companies and why they seek out safe and successful data transition. And we can help you complete an efficient transfer of data and continue your work as soon as possible.

Export from Zendesk to Trengo

Here’s The way we Can Assist Your Company

We have been helping companies move their information to other help desks for a long time already.

So, we’re familiar with the process and the eccentricities one must tackle for a successful migration as nobody else.

Our tool for an automated transition process manages the whole lot of challenges and has the next pros:

Time Saver

You won’t get stuck glaring at your computer and desiring the progress bar to move. Carry on with running your business like it’s a regular workday.You don’t have to spend hours to control each action on your own.

Unlimited Testing

We understand that you require your records in safety. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited testing, you can ask for trial runs to identify any problems and eliminate them before the transfer.

Successful Data Transfer

With our automated application, you won’t need to wait for a script or code to be written. By using our export service, just leave a request and then receive a ready-to-use solution for your transition.

100% Ticket Integrity

Export each ticket with all the information untouched. The migration tool works perfectly that ticket corrupting is practically impossible. The automated process undergoes checking and adjusting on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All data you trust to us will be kept strongly confidential and far from curious eyes. Be confident, your passwords and other secret information will be safe and sound. We’ll only use your data during the export process.

Dedicated Support Team

We have agents prepared to support you with any issues you might have. We will also support your throughout the operation and stay with you until everything is accomplished.

100% Data Integrity

Our automated tool is continually tested and scaled to suit your needs. Move data seamlessly without any information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk transfer. First of all, you will have to access your Trengo and create agent accounts and custom fields there. If there are other things you must do, our crew will contact you immediately.

Step

Connecting Zendesk

You will need to give us access to your Zendesk login details in order to be able to conduct the export. These are required so that our app can use data from your Zendesk.

Step

Linking Trengo

Similarly, certain permits from your new help desk system will be required to go on with the transition. This way, our tool can link each of the platforms for the data migration process.

Step

Controlling Data Transport

You can pick out which data you want to transition and link them to be exported to the Trengo. The data migration process is under your control until it’s completed as you want it to.

Step

Trial Run

We highly advise that you conduct a free trial before the real thing. This is the reason why we provide our customers our Free Demo Migration. Using this test tool, you can migrate a little number of tickets which you can then overview to assure of reaching the right result.

Step

Migrating to Trengo

Finally, as soon as you’re happy with the result, it's high time to begin moving records to your new help desk. Pick an off-peak time where your support representatives aren't too busy and begin the exporting procedure. [/spin]