Moving Files from Zendesk to TeamworkDesk

Moving from Zendesk to your TeamworkDesk obviously needs certain preparation before the actual process. It might appear to be simple, but data migration is a complicated process that might result in the loss of information if you’re not cautious. However, if you undergo problems moving your records from Zendesk to your TeamworkDesk, we can help make the transfer seamless.

Lack of IT or Tech Support Crew

The transition approach you choose is crucial as it can influence the result of the transfer. It’s best to take the hang of the safest way, or you are in danger of losing data.

On top of that risk, you cannot make sure that your tech support crew will be able to perform such a complex assignment.

Yes, the most noticeable problem companies deal with is the lack of practice in terms of the IT support team when it comes to the transition process.

Congested Help Desk Providers

When organizations out there don’t have the resources to handle the exportation process, they may look out for help from help desk software vendors.

Nevertheless, help desk software suppliers usually don’t want to spend their own staff to help you leave their system to another one. This makes transitioning essential data to a different help desk even more complex.

The Risk of Manual Transfer

The other approach is a money-saver while you can also conduct the entire transition alone and save a lot of expenses creating a file with all of your customer data.

Nevertheless, there’s a likelihood that the produced CSV file might have the incorrect format. So, your TeamworkDesk won’t be able to read it.

Of course, you can attempt reformatting the whole thing on your own but there’s an even higher chance that you can make all of it unusable or even worse.

Why Make Zendesk Export Difficult?

Transitioning data from Zendesk to your TeamworkDesk shouldn’t puzzle your company. We are familiar with the needs of businesses and why they need secure and successful data export. And we can help you complete an effective migration of data and move on with your business as soon as possible.

Export from Zendesk to TeamworkDesk

Here is How We Can Serve You

We have been helping organizations transfer their data to new help desks for years.

So, we’re acquainted with the process and the quirks one must tackle for a successful transition perfectly.

Our application for an automated migration process copes with the whole lot of problems and has these perks:

Time Saver

You won’t have to stop staring at your device and wanting the progress bar to go forth. Go on with running your business like it’s a regular weekday.You don’t need to waste several hours to control each stage alone.

Unlimited Testing

We recognize that you want your data secure. Most help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can opt for trial runs to detect any problems and correct them before the migration.

Successful Data Exchange

Using our automated process, you won’t have to wait for a script or code to be made. With the aid of our migration service, just submit a request and then receive a ready-to-go tool for your migration.

100% Ticket Integrity

Migrate every customer request and more with all the information untouched. Our migration app works perfectly that ticket corrupting is nearly unreal. The automated process goes through testing and balancing on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All personal information you entrust to us will be kept strictly confidential and away from prying eyes. Be assured, your passwords and other secret information will be secure. We’ll only exploit your data during the transferring process.

Committed Support Team

We have our dedicated team members on standby to assist you with any challenges you might have. We can also lead you through the operation and stay with you until everything is accomplished.

100% Data Integrity

Our automatic tool is consistently checked and scaled to provide what you need. Migrate data quickly without any data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk migration. First of all, you will need to access your TeamworkDesk and set up agent accounts and custom fields there. If there are other things you need to do, our team members will let you know.

Step

Connecting Zendesk

You’ll have to to give us access to your Zendesk login credentials to be able to conduct the migration. This is obligatory so that our service can reach info from your Zendesk.

Step

Linking TeamworkDesk

Likewise, certain credentials from your target help desk system will be requested to move on with the transition. This way, our tool can connect both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which files you want to move and arrange them to be transferred to the TeamworkDesk. You can follow the data migration process to be completed as you wish.

Step

Demo Run

We highly suggest that you perform a test run before the actual operation. That’s why we have our Free Demo Migration. By using this demo tool, you can migrate a limited number of customer requests which you can then view to be sure of obtaining the right result.

Step

Migrating to TeamworkDesk

Lastly, once you’re satisfied with the demo results, it’s time to get started with moving records to your new platform. Pick an uncrowded time when your support agents aren't full with work and finalize the exporting process. [/spin]