Transferring Files from Zendesk to TeamSupport

Migrating from Zendesk to your TeamSupport obviously requires some amount of preparation before the actual process. It can look simple, but data migration is a complex process that might result in the loss of information if you’re not careful. However, if you undergo problems transferring your data from Zendesk to your TeamSupport, we can help make the migration easier.

Lack of IT or Tech Support Staff

The migration approach you pick is significant as it can influence the outcome of the transfer. You have to take the hang of the safest method, or you run the risk of losing data.

On top of that risk, you cannot make sure that your IT crew can conduct such a complex task.

Yes, the most noticeable issue businesses face is the lack of practice in terms of the technical support team as it pertains to the transition process.

Congested Vendors

When businesses out there don’t have the resources to manage the transition process, they may look out for assistance from help desk software vendors.

Although, help desk software suppliers usually don’t want to spare their own staff to help you move from their system to another one. This makes exporting important data to a different help desk even more complicated.

The Danger of Manual Transfer

This approach is the cheapest because you can also conduct the whole export alone and save a lot of expenses creating a file with all of your records.

However, there’s a likelihood that the produced CSV file might have the wrong formatting. Therefore, your TeamSupport won’t be able to read it.

Of course, you can try restructuring everything alone but there’s an even higher possibility that you can make everything corrupt or worse.

Why Make Things Difficult?

Transitioning data from Zendesk to your TeamSupport shouldn’t confuse your company. We get the needs of companies and why they need risk-free and successful data export. And we can help you complete an efficient migration of data and continue your business really soon.

Export from Zendesk to TeamSupport

Here’s How We Can Help You

We have been helping businesses transfer their records to new help desks for years.

So, we’re knowledgeable about the process and the quirks one must cope with for a successful transfer perfectly.

Our tool for an automated migration process takes care of the a lot of problems and has the next benefits:

Time Saver

You won’t get stuck staring at your computer and willing the progress bar to go forth. Carry on with running your business as though it’s a regular weekday.There’s no need to spend several hours to control every stage on your own.

Unlimited Testing

We realize that you want your information to be safe. Most help desks have backups, but we don’t want you to resort to that. Using our unlimited demo tryouts, you can opt for trial runs to identify any problems and correct them before the exportation.

Successful Data Move

With the help of our automated process, you won’t need to wait for a script or code to be made. With the aid of our export service, just submit a request and then receive a ready-to-use tool for your migration.

100% Ticket Integrity

Move every ticket with all the information uncut. Our migration tool works properly that ticket corrupting is close to unreal. The automated process undergoes testing and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept purely confidential and away from prying eyes. Rest assured, your passwords and other secret information will be protected. We’ll only exploit your data during the export process.

Devoted Support Team

We have a support team on standby to help you with any problems you might have. We can also support your throughout the procedure and stay with you until everything is accomplished.

100% Data Integrity

Our automated tool is consistently examined and upgraded to provide what you need. Move data quickly without any data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the key to successful help desk transfer. To begin with, you will need to access your TeamSupport and create agent accounts and custom fields there. If there are other things you should do, our team members will inform you.

Step

Connecting Zendesk

You’ll need to grant us with your Zendesk login credentials in order to be able to carry out the transition. This is obligatory so that our tool can use info from your Zendesk.

Step

Linking TeamSupport

In the same way, certain credentials from your future help desk software will be requested to go on with the export. This way, our tool can connect both accounts for the data migration process.

Step

Controlling Data Transport

You can choose which files you want to transition and arrange them to be migrated to the TeamSupport. You see the data migration process to be completed as you see it.

Step

Test Run

We highly recommend that you perform a demo migration before the actual operation. This is the reason why we have our Free Demo Migration. Exploiting this demo tool, you can migrate a little number of customer requests which you can then view to ensure of obtaining the right outcome.

Step

Migrating to TeamSupport

Finally, once you’re content with the demo migration, it’s time to begin migrating records to your new platform. Pick an off-peak time when your support team aren't full with work and begin the migration process. [/spin]