Transferring Data from Zendesk to Syncro

Switching from Zendesk to your Syncro obviously needs certain preparation before the actual process. It may sound simple, but data export is a difficult process that might result in the loss of information if you’re not careful. However, if you encounter troubles moving your data from Zendesk to your Syncro, we can help make the migration seamless.

Lack of IT or Tech Support Staff

The migration approach you decide on is crucial as it can impact the success of the transfer. You must exploit the safest approach, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your IT team can perform such a complex assignment.

Yes, the biggest challenge firms deal with is the lack of expertise of the tech support team as it pertains to the import process.

Congested Help Desk Providers

When businesses out there don’t have the resources to control the exportation process, they may look out for support from help desk software providers.

Nevertheless, help desk software suppliers mostly don’t want to spare their own team members to assist you switch from their platform to another one. This makes exporting meaningful data to a different help desk even more complex.

The Risk of Manual Transfer

This option is the most affordable one while you can also complete the whole transfer alone and save a lot of expenses creating a file with all of your customer records.

However, there’s a probability that the developed CSV file might have the incorrect formatting. So, your Syncro won’t be capable of reading it.

Of course, you can attempt restructuring all of it on your own but there’s an even greater possibility that you can make the whole thing corrupt or much worse.

Why Make Zendesk Export Difficult?

Exporting data from Zendesk to your Syncro shouldn’t stump your company. We are familiar with the needs of companies and why they require secure and successful data transfer. And we can help you organize an efficient transition of information and move on with your responsibilities really soon.

Export from Zendesk to Syncro

Here is How We Can Assist You

We have been helping businesses export their information to new help desks for quite some time.

So, we’re experienced in the process and the quirks one must cope with for a successful transfer as nobody else.

Our application for an automated migration process tackles the whole lot of tasks and has the following pros:

Time Saver

You won’t have to stop staring at your monitor and willing the progress bar to move. Continue running your business as if it’s a usual weekday.You don’t have to waste undetermined amount of time to regulate every step alone.

Unlimited Testing

We realize that you want your records to be safe. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can opt for demo migration to identify any issues and eliminate them before the transition.

Successful Data Move

With the help of our automated process, you won’t have to wait for a script or code to be made. With the help of our export tool, just submit a request and then get a ready-to-go resolution for your transition.

100% Ticket Integrity

Move every customer request and more with all the information untouched. Our migration tool works flawlessly that ticket corrupting is nearly unreal. The automatic process goes through inspecting and adjusting regularly.

Our Company Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept strongly confidential and away from prying eyes. Rest assured, your passwords and other private information will be secure. We’ll only exploit your information during the export process.

Devoted Support Team

We have a support team on standby to support you with any queries you might have. We can also walk you through the process and stay with you until everything works as planned.

100% Data Integrity

Our automatic tool is constantly tested and scaled to meet your needs. Transfer data swiftly without any data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk migration. First of all, you will need to access your Syncro and create agent profiles and custom fields there. If there are other things you need to do, our staff will contact you immediately.

Step

Connecting Zendesk

You’ll have to to give us access to your Zendesk login details in order to be able to perform the migration. This is obligatory so that our app can access files from your Zendesk.

Step

Linking Syncro

In the similar way, certain credentials from your new help desk system will be required to continue the migration. This way, our tool can connect each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can choose which data you want to migrate and set them to be transferred to the Syncro. You see the data migration process to be completed as you want it to.

Step

Test Run

We highly recommend that you perform a free trial before the actual thing. For this purpose, we offer our Free Demo Migration. By using this demo tool, you can move a little number of customer queries which you can then overview to make certain of attaining the right outcome.

Step

Migrating to Syncro

Lastly, once you’re happy with the trial run, it’s time to start exporting records from Zendesk to your target system. Pick out an uncrowded period where your support reps aren't overloaded and finalize the transition procedure. [/spin]