Transferring Information Get from Zendesk to SuperOps

Migrating from Zendesk to your SuperOps certainly requires certain preparation before the actual procedure. It may look simple, but data transition is a difficult process that might result in the loss of information if you’re not watchful. However, if you experience troubles moving your records from Zendesk to your SuperOps, we can help make the transition more simple.

Lack of IT or Tech Support Staff

The migration method you choose is crucial as it can affect the success of the transfer. You have to take the hang of the safest approach, or you run the risk of losing data.

In addition to that risk, you cannot make certain that your IT crew can carry out such a complex assignment.

Yes, the most noticeable problem businesses deal with is the lack of experience of the IT support team in regards to the transferring process.

Congested Vendors

When businesses out there don’t have the time to manage the exportation process, they may look for support from help desk software providers.

Nevertheless, vendors usually don’t want to share their own personnel to assist you move from their system to another one. This makes transferring essential data to a different help desk even more complex.

The Danger of Manual Transition

This technique is a money-saver while you can also make the whole export alone and save a lot of expenses creating a file with all of your data.

Although, there’s a possibility that the developed CSV file might have the incorrect format. Therefore, your SuperOps will not be able to read it.

Of course, you can attempt reformatting the whole thing alone but there’s an even bigger possibility that you can make all of it unsuitable or much worse.

How to Make Zendesk Export Easy

Exporting data from Zendesk to your SuperOps should not puzzle your company. We are familiar with the requirements of companies and why they require secure and successful data migration. And we can help you complete an successful transfer of information and move on with your business really soon.

Export from Zendesk to SuperOps

Here’s The way we Can Serve You

We have been helping businesses transition their data to new help desks for several years.

So, we’re knowledgeable about the process and the eccentricities one must deal with for a successful transfer more than anyone.

Our tool for an automated exportation process handles the whole lot of issues and has the following benefits:

Time Saver

You won’t get stuck looking at your computer and willing the progress bar to move on. Continue running your business as though it’s a regular workday.You don’t have to spend hours to regulate every stage on your own.

Unlimited Testing

We realize that you need your data to be safe. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can opt for trial runs to determine any issues and address them before the exportation.

Successful Data Move

With the help of our automated tool, you won’t need to wait for a script or code to be made. Using our export tool, just submit a request and then receive a ready-to-use solution for your transition.

100% Ticket Integrity

Move each ticket with all the information untouched. The migration tool works properly that ticket corrupting is nearly impossible. The automated process undergoes checking and adjusting regularly.

Our Service Guarantees

Privacy and Confidentiality

All information you provide to us will be kept strictly confidential and away from curious eyes. Rest assured, your passwords and other private information will be secure. We’ll only use your data during the transition process.

Devoted Support Team

We have a support team always ready to assist you with any requests you might have. We will also walk you through the procedure and stay with you until everything is accomplished.

100% Data Integrity

Our automated tool is regularly checked and scaled to provide you with the desired results. Transfer data swiftly without any information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk transfer. First of all, you will have to access your SuperOps and create agent profiles and custom fields there. If there are other things you need to do, our team will contact you immediately.

Step

Connecting Zendesk

You will need to give us access to your Zendesk login info in order to be able to carry out the migration. These are required so that our app can request data from your Zendesk.

Step

Linking SuperOps

In the same way, certain permits from your target help desk system will be asked for to continue the export. This way, our tool can link each of the platforms for the data migration process.

Step

Controlling Data Transport

You can choose which records you want to migrate and set them to be transferred to the SuperOps. The data migration process is under your control until it’s completed as you wish.

Step

Test Run

We highly recommend that you execute a test run before the actual process. For this purpose, we offer our Free Demo Migration. By using this demo tool, you can migrate a small number of tickets which you can then check to ensure of obtaining the right outcome.

Step

Migrating to SuperOps

Finally, when you’re satisfied with the outcome, it's high time to start migrating records from Zendesk. Pick an off-peak period where your support team aren't full with work and begin the exporting process. [/spin]