Transferring Data from Zendesk to SolarWinds Service Desk

Switching from Zendesk to your SolarWinds Service Desk obviously needs some amount of preparation before the actual process. It may appear to be easy, but data migration is a complex process that might result in the loss of information if you’re not watchful. However, if you experience troubles transferring your records from Zendesk to your SolarWinds Service Desk, we can help make the export seamless.

Lack of IT or Tech Support Staff

The migration approach you choose is significant as it can affect the success of the transfer. It’s best to use the most trustworthy method, or you run the risk of losing data.

In addition to that risk, you cannot make certain that your tech support crew will be able to perform such a complex assignment.

Yes, the most noticeable problem organizations deal with is the lack of experience of the IT support team in regards to the transition process.

Congested Help Desk Providers

When businesses out there don’t have the resources to control the transition process, they may seek out support from help desk software vendors.

Although, help desk software suppliers mostly don’t want to share their own personnel to help you escape their system to another one. This makes moving important data to a different help desk even more difficult.

The Risk of Manual Transfer

This option is a money-saver because you can also complete the complete transition yourself and save a lot of costs creating a file with all of your customer info.

Although, there’s a probability that the developed CSV file might have the wrong format. Therefore, your SolarWinds Service Desk won’t be able to read it.

Of course, you can attempt reformatting the whole thing on your own but there’s an even bigger possibility that you can make all of it unsuitable or even worse.

Why Make Zendesk Export Difficult?

Transitioning data from Zendesk to your SolarWinds Service Desk shouldn’t puzzle your company. We get the needs of companies and why they seek out risk-free and successful data export. And we can help you make an successful transfer of information and continue your business as soon as possible.

Export from Zendesk to SolarWinds Service Desk

Here is How We Can Serve You

We have been helping businesses export their data to new help desks for quite some time.

So, we’re experienced in the process and the quirks one must cope with for a successful transition more than anyone.

Our application for an automated migration process copes with the a lot of tasks and has the following pros:

Time Saver

You won’t have to stop staring at your monitor and wanting the progress bar to move on. Continue running your business like it’s a normal weekday.There’s no need to spend hours to regulate each stage on your own.

Unlimited Testing

We realize that you want your data secure. Most help desks have backups, but we don’t want you to resort to that. Using our unlimited demo tryouts, you can ask for demo migration to determine any issues and deal with them before the transfer.

Successful Data Move

With the help of our automated process, you won’t have to wait for a script or code to be made. With the help of our export service, you just have to leave a request and then get a ready-to-use solution for your migration.

100% Ticket Integrity

Move every customer request and more with all the information uncut. Our migration tool works perfectly that ticket corrupting is close to unreal. The automatic process undergoes checking and balancing on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you entrust to us will be kept strictly confidential and away from prying eyes. Be confident, your passwords and other secret information will be protected. We’ll only exploit your information during the transition process.

Devoted Support Team

We have a support team on standby to assist you with any queries you might have. We can also walk you through the operation and stay with you until everything works as intended.

100% Data Integrity

Our automatic tool is constantly checked and upgraded to meet your needs. Transfer data seamlessly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk migration. To begin with, you will need to access your SolarWinds Service Desk and create agent accounts and custom fields there. If there are other things you should do, our team members will inform you.

Step

Connecting Zendesk

You’ll have to to grant us with your Zendesk login info in order to be able to conduct the transition. This is obligatory so that our tool can request data from your Zendesk.

Step

Linking SolarWinds Service Desk

In the similar way, certain credentials from your target help desk software will be asked for to continue the transition. Thus, our tool can connect both accounts for the data migration process.

Step

Controlling Data Transport

You can determine which records you want to migrate and link them to be migrated to the SolarWinds Service Desk. You see the data migration process to be completed as you wish.

Step

Test Run

We highly recommend that you perform a test run before the actual process. For this purpose, we provide our customers our Free Demo Migration. Exploiting this test tool, you can move a small number of tickets which you can then examine to assure of obtaining the right result.

Step

Migrating to SolarWinds Service Desk

Lastly, once you’re satisfied with the trial run, it’s time to get started with moving data to your new platform. Choose an off-peak period when your support representatives aren't full with work and begin the migration process. [/spin]