Moving Data from Zendesk® to Pylon

Upgrading from Zendesk® to your Pylon obviously needs some amount of preparation before the actual procedure. It might appear to be easy, but data transfer is a complex process that might result in the loss of information if you’re not careful. However, if you undergo problems moving your records from Zendesk® to your Pylon, we can help make the export seamless.

Lack of IT or Tech Support Crew

The transition technique you pick is significant as it can impact the result of the transfer. It’s best to use the most trustworthy method, or you are in danger of losing data.

In addition to that risk, you cannot make sure that your IT crew will be able to perform such a difficult assignment.

Yes, the most noticeable problem organizations deal with is the lack of practice in terms of the IT support team as it pertains to the transition process.

Congested Vendors

When organizations out there don’t have the opportunity to control the transition process, they may look for help from help desk software providers.

However, vendors usually don’t want to spare their own staff to help you move from their system to another one. This makes moving meaningful data to another help desk even more puzzling.

The Danger of Manual Export

The other option is the cheapest because you can also finish the entire transition yourself and save a lot of costs creating a file with all of your records.

However, there’s a possibility that the produced CSV file might have the incorrect format. As a result, your Pylon won’t be able to read it.

Of course, you can attempt reformatting the whole thing on your own but there’s an even bigger chance that you can make all of it corrupt or worse.

Why Make Things Difficult?

Importing data from Zendesk® to your Pylon should never confuse your company. We get the requirements of businesses and why they demand safe and successful data transition. And we can help you complete an efficient migration of data and move on with your business as soon as possible.

Export from Zendesk® to Pylon

Here’s How We Can Help Your Company

We have been helping organizations export their records to other help desks for a long time already.

So, we’re familiar with the process and the quirks one must cope with for a successful export as nobody else.

Our tool for an automated transition process deals with the a lot of challenges and has these pros:

Time Saver

You won’t get stuck glaring at your monitor and waiting for the progress bar to move. Go on with running your business like it’s a normal workday.There’s no need to waste several hours to control every stage by yourself.

Unlimited Testing

We recognize that you require your information harmless. The majority of help desks have backups, but we don’t want you to fall back upon that. With unlimited testing, you can ask for trial runs to identify any issues and correct them before the exportation.

Successful Data Exchange

Using our automated application, you won’t have to wait for a script or code to be written. By using our migration tool, you just have to leave a request and then receive a ready-to-go tool for your migration.

100% Ticket Integrity

Migrate every customer request and more with all the information uncut. The migration app works perfectly that ticket corrupting is practically impossible. The automated process goes through testing and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All personal information you trust to us will be kept purely confidential and far from curious eyes. Be assured, your passwords and other private information will be safe and sound. We’ll only use your data during the export process.

Committed Support Team

We have our dedicated team members prepared to help you with any issues you might have. We will also lead you through the operation and stay with you until everything works as intended.

100% Data Integrity

Our automated tool is constantly examined and upgraded to suit your needs. Migrate data smoothly with no information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk migration. To begin with, you will have to access your Pylon and set up agent profiles and custom fields there. If there are other things you must do, our crew will inform you.

Step

Connecting Zendesk®

You’ll have to to grant us with your Zendesk® login details to be able to conduct the export. These are required so that our tool can access info from your Zendesk®.

Step

Linking Pylon

Similarly, certain credentials from your future help desk software will be required to move on with the transition. Thus, our tool can link both accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which data you want to move and adjust them to be exported to the Pylon. You can follow the data migration process to be completed as you see it.

Step

Demo Run

We highly suggest that you conduct a demo migration before the real thing. That’s why we propose our Free Demo Migration. Using this test tool, you can migrate a little number of customer requests which you can then view to ensure of attaining the right result.

Step

Migrating to Pylon

Finally, as soon as you’re content with the result, it's high time to begin moving data to your new help desk. Pick an uncrowded period when your support team aren't full with work and start the transition process. [/spin]