Exporting Data from Zendesk® to Odoo Helpdesk

Upgrading from Zendesk® to your Odoo Helpdesk obviously requires some preparation before the actual process. It might appear to be simple, but data transfer is a difficult process that might result in the loss of information if you’re not watchful. However, if you experience problems moving your data from Zendesk® to your Odoo Helpdesk, we can help make the transition more simple.

Lack of IT or Tech Support Team

The export technique you choose is important as it can influence the result of the transfer. It’s best to take the hang of the safest approach, or you are in danger of losing data.

On top of that risk, you cannot make sure that your tech support crew can carry out such a complex assignment.

Yes, the most noticeable issue organizations deal with is the lack of experience of the technical support team as it pertains to the transition process.

Congested Vendors

When companies out there don’t have the opportunity to monitor the migration process, they may need help from help desk software providers.

Although, vendors usually don’t want to share their own personnel to help you leave their system to another one. This makes transferring important data to a different help desk even more complex.

The Danger of Manual Export

Another option is a money-saver as you can also conduct the complete transition alone and save a lot of expenses creating a file with all of your data.

Although, there’s a chance that the produced CSV file might have the incorrect formatting. So, your Odoo Helpdesk will not be capable of reading it.

Of course, you can attempt restructuring everything yourself but there’s an even bigger chance that you can make everything corrupt or worse.

Why Make Things Difficult?

Importing data from Zendesk® to your Odoo Helpdesk should never puzzle your company. We understand the needs of companies and why they demand risk-free and successful data transition. And we can help you complete an successful transfer of data and move on with your business really soon.

Export from Zendesk® to Odoo Helpdesk

Here’s How We Can Serve You

We have been helping companies export their data to new help desks for years.

So, we’re familiar with the process and the quirks one must manage for a successful transition perfectly.

Our tool for an automated transition process handles the many of problems and has these pros:

Time Saver

You won’t get stuck glaring at your screen and wanting the progress bar to go forth. Go on with running your business like it’s a regular workday.You don’t have to waste hours to control each stage alone.

Unlimited Testing

We understand that you require your data secure. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo tryouts, you can opt for trial runs to determine any problems and deal with them before the migration.

Successful Data Transfer

With our automated application, you won’t need to wait for a script or code to be made. With the aid of our export tool, just submit a request and then receive a ready-to-go solution for your migration.

100% Ticket Integrity

Export every ticket with all the information intact. Our migration tool works perfectly that ticket corrupting is close to impossible. The automated process goes through checking and balancing on a regular basis.

Our Service Guarantees

Privacy and Confidentiality

All data you trust to us will be kept strictly confidential and away from prying eyes. Be confident, your passwords and other private information will be protected. We’ll only use your data during the transition process.

Dedicated Support Team

We have agents prepared to assist you with any issues you might have. We can also lead you through the operation and stay with you until everything is accomplished.

100% Data Integrity

Our automated tool is constantly checked and updated to provide what you need. Migrate data smoothly without any information loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk® Export – How it Works

Step

Preparing Before the Process

Preparation is the basic stage of successful help desk transfer. Firstly, you will need to access your Odoo Helpdesk and create agent profiles and custom fields there. If there are other things you should do, our crew will contact you immediately.

Step

Connecting Zendesk®

You’ll need to provide us with your Zendesk® login credentials in order to be able to conduct the transition. These are required so that our app can access data from your Zendesk®.

Step

Linking Odoo Helpdesk

Similarly, certain credentials from your target help desk platform will be requested to move on with the transition. This way, our tool can link each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can determine which files you want to move and adjust them to be migrated to the Odoo Helpdesk. You control the data migration process to be completed as you wish.

Step

Trial Run

We highly advise that you conduct a test run before the actual operation. That’s why we propose our Free Demo Migration. Exploiting this demo tool, you can migrate a small number of tickets which you can then examine to be sure of getting the right outcome.

Step

Migrating to Odoo Helpdesk

Finally, as soon as you’re satisfied with the result, it’s time to set off with moving records to your new help desk. Pick an uncrowded time when your support agents aren't full with work and finalize the migration procedure. [/spin]