Exporting Data from Zendesk to Ivanti

Migrating from Zendesk to your Ivanti obviously needs some amount of preparation before the actual procedure. It might look simple, but data migration is a complex process that might result in the loss of information if you’re not watchful. However, if you experience issues moving your records from Zendesk to your Ivanti, we can help make the migration easier.

Lack of IT or Tech Support Team

The export method you decide on is significant as it can impact the result of the transfer. You have to take the hang of the most reliable method, or you are in danger of losing data.

In addition to that risk, you cannot be certain that your IT staff can conduct such a complicated task.

Yes, the most noticeable challenge businesses deal with is the lack of practice in terms of the technical support team in regards to the import process.

Congested Vendors

When companies out there don’t have the time to handle the transition process, they may need help from help desk software vendors.

Although, help desk software suppliers mostly don’t want to share their own personnel to help you switch from their help desk to another one. This makes exporting essential data to a new help desk even more difficult.

The Danger of Manual Transition

Another option is the most affordable one because you can also make the complete export alone and save every penny creating a file with all of your customer info.

Although, there’s a probability that the created CSV file might have the incorrect format. So, your Ivanti won’t be capable of reading it.

Of course, you can try restructuring all of it yourself but there’s an even higher chance that you can make everything unsuitable or even worse.

Why Make Things Difficult?

Transferring data from Zendesk to your Ivanti should not stump your company. We get the requirements of companies and why they seek out risk-free and successful data export. And we can help you organize an successful transfer of records and move on with your work really soon.

Export from Zendesk to Ivanti

Here’s How We Can Assist You

We have been helping companies export their information to new help desks for several years.

So, we’re knowledgeable about the process and the quirks one must deal with for a successful transition as nobody else.

Our tool for an automated exportation process tackles the a lot of issues and has these advantages:

Time Saver

You won’t get stuck looking at your device and wanting the progress bar to move. Go on with running your business as though it’s a regular weekday.There’s no need to waste hours to manage every action alone.

Unlimited Testing

We understand that you need your records secure. The majority of help desks have backups, but we don’t want you to resort to that. Using our unlimited demo tryouts, you can request demo migration to determine any issues and correct them before the transition.

Successful Data Transfer

With our automated tool, you won’t have to wait for a script or code to be made. Using our export service, just send a request and then get a ready-to-go solution for your migration.

100% Ticket Integrity

Export every customer request and more with all the information uncut. The migration tool works properly that ticket corrupting is close to unreal. The automatic process goes through checking and balancing regularly.

Our Service Guarantees

Privacy and Confidentiality

All data you provide to us will be kept strongly confidential and away from curious eyes. Be confident, your passwords and other secret information will be protected. We’ll only exploit your information during the transition process.

Dedicated Support Team

We have agents always ready to support you with any problems you might have. We will also lead you through the procedure and stay with you until everything is accomplished.

100% Data Integrity

Our automated tool is constantly tested and upgraded to provide you with the desired results. Migrate data seamlessly without any data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk migration. To begin with, you will have to access your Ivanti and create agent accounts and custom fields there. If there are other things you should do, our team members will inform you.

Step

Connecting Zendesk

You’ll have to to grant us with your Zendesk login details in order to be able to carry out the transition. This is obligatory so that our tool can access data from your Zendesk.

Step

Linking Ivanti

In the same way, certain credentials from your new help desk software will be required to move on with the export. This way, our tool can connect both accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which data you want to move and link them to be migrated to the Ivanti. You control the data migration process to be completed as you want it to.

Step

Trial Run

We highly advise that you execute a free trial before the actual thing. That’s why we provide our customers our Free Demo Migration. Exploiting this trial tool, you can move a small number of tickets which you can then view to make certain of acquiring the right outcome.

Step

Migrating to Ivanti

Finally, when you’re happy with the demo migration, it's high time to start migrating records to your new platform. Pick out an uncrowded period when your support reps aren't too busy and finalize the exporting procedure. [/spin]