Moving Files from Zendesk to Intercom

Upgrading from Zendesk to your Intercom obviously needs some amount of preparation before the actual procedure. It may look simple, but data transition is a complicated process that might result in the loss of information if you’re not cautious. However, if you experience troubles moving your data from Zendesk to your Intercom, we can help make the export easier.

Lack of IT or Tech Support Crew

The transition method you decide on is significant as it can influence the success of the transfer. You have to exploit the most trustworthy way, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your IT crew will be able to conduct such a complex assignment.

Yes, the most frequent issue organizations face is the lack of expertise of the technical support team as it pertains to the transition process.

Congested Vendors

When organizations out there don’t have the time to control the transition process, they may seek out support from help desk software providers.

However, vendors mostly don’t want to spend their own personnel to assist you switch from their system to another one. This makes moving essential data to a different help desk even more puzzling.

The Danger of Manual Transition

The other approach is the most affordable one because you can also make the entire export alone and save a lot of costs creating a file with all of your information.

Nevertheless, there’s a probability that the developed CSV file might have the incorrect formatting. Therefore, your Intercom won’t be able to read it.

Of course, you can attempt restructuring everything yourself but there’s an even greater chance that you can make everything corrupt or much worse.

Why Make Things Difficult?

Transferring data from Zendesk to your Intercom should not stump your company. We get the requirements of businesses and why they demand safe and successful data migration. And we can help you make an effective transfer of information and move on with your business as soon as possible.

Export from Zendesk to Intercom

Here’s How We Can Assist Your Company

We have been helping organizations transfer their information to other help desks for several years.

So, we’re familiar with the process and the quirks one must cope with for a successful export perfectly.

Our tool for an automated exportation process tackles the a lot of issues and has the following perks:

Time Saver

You won’t get stuck looking at your monitor and waiting for the progress bar to go forth. Continue running your business as though it’s a usual workday.You don’t need to waste hours to regulate every stage on your own.

Unlimited Testing

We recognize that you need your records harmless. The majority of help desks have backups, but we don’t want you to fall back upon that. With unlimited testing, you can ask for demo migration to detect any issues and eliminate them before the transition.

Successful Data Exchange

Using our automated tool, you won’t have to wait for a script or code to be written. Using our migration tool, just leave a request and then get a ready-to-go solution for your transition.

100% Ticket Integrity

Migrate every customer request and more with all the information uncut. The migration app works properly that ticket corrupting is practically impossible. The automatic process goes through checking and adjusting regularly.

Our Service Guarantees

Privacy and Confidentiality

All personal information you provide to us will be kept strongly confidential and far from curious eyes. Be assured, your passwords and other private information will be safe and sound. We’ll only use your information during the transferring process.

Committed Support Team

We have our dedicated team members always ready to support you with any requests you might have. We will also walk you through the procedure and stay with you until everything works as planned.

100% Data Integrity

Our automated tool is consistently tested and upgraded to provide you with the desired results. Transfer data smoothly without any information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Works

Step

Preparing Before the Process

Preparation is the essential step of successful help desk migration. To begin with, you will have to access your Intercom and set up agent profiles and custom fields there. If there are other things you must do, our team will let you know.

Step

Connecting Zendesk

You’ll have to to grant us with your Zendesk login credentials to be able to carry out the export. These are required so that our service can reach data from your Zendesk.

Step

Linking Intercom

Similarly, certain credentials from your new help desk software will be requested to continue the export. This way, our tool can link both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which files you want to migrate and adjust them to be exported to the Intercom. You can follow the data migration process to be completed as you want it to.

Step

Demo Run

We highly suggest that you execute a free trial before the real operation. For this purpose, we propose our Free Demo Migration. Using this test tool, you can move a limited number of tickets which you can then overview to make certain of acquiring the right result.

Step

Migrating to Intercom

Finally, when you’re happy with the outcome, it's high time to get started with migrating records from Zendesk. Choose an uncrowded period where your support reps aren't full with work and begin the exporting process. [/spin]