Exporting Data from Zendesk to Help Scout

Moving from Zendesk to your Help Scout obviously requires some amount of preparation before the actual procedure. It might sound easy, but data export is a complicated process that might result in the loss of information if you’re not careful. However, if you experience problems transferring your records from Zendesk to your Help Scout, we can help make the transfer easier.

Lack of IT or Tech Support Team

The export method you pick is significant as it can impact the result of the transfer. You must apply the safest way, or you are in danger of losing data.

On top of that risk, you cannot make sure that your IT staff will be able to conduct such a complicated task.

Yes, the biggest issue organizations deal with is the lack of practice in terms of the tech support team as it pertains to the export process.

Congested Help Desk Providers

When companies out there don’t have the time to manage the transition process, they may look out for help from help desk software providers.

However, help desk software suppliers usually don’t want to spare their own personnel to assist you switch from their help desk to another one. This makes transitioning meaningful data to a new help desk even more difficult.

The Risk of Manual Transition

Another option is the cheapest because you can also finish the complete transfer yourself and save a lot of expenses creating a file with all of your customer data.

However, there’s a chance that the produced CSV file might have the wrong format. Therefore, your Help Scout won’t be capable of reading it.

Of course, you can try restructuring everything alone but there’s an even higher possibility that you can make the whole thing corrupt or even worse.

Why Make Zendesk Export Difficult?

Exporting data from Zendesk to your Help Scout should not confuse your company. We get the requirements of companies and why they demand safe and successful data transfer. And we can help you conduct an efficient transfer of data and continue your work as soon as possible.

Export from Zendesk to Help Scout

Here is How We Can Help You

We have been helping companies export their records to new help desks for a long time already.

So, we’re acquainted with the process and the quirks one must manage for a successful transition as nobody else.

Our application for an automated exportation process takes care of the a lot of challenges and has these advantages:

Time Saver

You won’t have to stop looking at your computer and wanting the progress bar to move. Go on with running your business as if it’s a ordinary weekday.You don’t need to waste hours to control every action on your own.

Unlimited Testing

We understand that you need your information secure. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited testing, you can opt for trial runs to identify any problems and eliminate them before the transition.

Successful Data Transfer

With our automated tool, you won’t need to wait for a script or code to be made. By using our export tool, you just have to submit a request and then receive a ready-to-go solution for your transition.

100% Ticket Integrity

Export every ticket with all the information uncut. The migration tool works flawlessly that ticket corrupting is practically unreal. The automated process goes through checking and adjusting regularly.

Our Company Guarantees

Privacy and Confidentiality

All data you provide to us will be kept purely confidential and away from curious eyes. Be confident, your passwords and other private information will be safe and sound. We’ll only exploit your data during the export process.

Dedicated Support Team

We have agents always ready to help you with any challenges you might have. We will also lead you through the process and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is constantly examined and upgraded to suit your needs. Migrate data smoothly with no data loss.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk transfer. To begin with, you will have to access your Help Scout and create agent profiles and custom fields there. If there are other things you must do, our staff will let you know.

Step

Connecting Zendesk

You’ll need to grant us with your Zendesk login details in order to be able to perform the export. This is obligatory so that our service can reach data from your Zendesk.

Step

Linking Help Scout

Likewise, certain credentials from your future help desk software will be required to move on with the migration. Thus, our tool can connect both of your accounts for the data exportation process.

Step

Controlling Data Transport

You can determine which data you want to move and adjust them to be exported to the Help Scout. You control the data migration process to be completed as you see it.

Step

Trial Run

We highly advise that you execute a demo migration before the actual thing. That’s why we propose our Free Demo Migration. Using this demo tool, you can migrate a little number of tickets which you can then overview to make certain of attaining the right result.

Step

Migrating to Help Scout

Lastly, when you’re content with the demo results, it's high time to get started with exporting data from Zendesk to your target system. Find an uncrowded time where your support reps aren't too busy and begin the transition procedure. [/spin]