Exporting Data from Zendesk® to Helpjuice
Upgrading from Zendesk® to your Helpjuice obviously requires some amount of preparation before the actual process. It can sound simple, but data transition is a complicated process that might result in the loss of information if you’re not careful. However, if you experience issues moving your data from Zendesk® to your Helpjuice, we can help make the export easier.
Lack of IT or Tech Support Team
The export method you decide on is significant as it can affect the outcome of the transfer. You must exploit the most reliable way, or you run the risk of losing data.
In addition to that risk, you cannot be certain that your tech support crew will be able to conduct such a difficult task.
Yes, the most noticeable problem firms deal with is the lack of practice in terms of the IT support team as it pertains to the import process.
Congested Vendors
When companies out there don’t have the time to manage the transition process, they may seek out assistance from help desk software providers.
Although, vendors mostly don’t want to spare their own personnel to help you leave their system to another one. This makes moving meaningful data to another help desk even more complicated.
The Danger of Manual Transition
Another option is the most affordable one because you can also conduct the whole transfer alone and save every penny creating a file with all of your information.
However, there’s a possibility that the created CSV file might have the incorrect formatting. As a result, your Helpjuice won’t be capable of reading it.
Of course, you can try restructuring the whole thing on your own but there’s an even greater possibility that you can make all of it corrupt or even worse.
Why Make Things Difficult?
Moving data from Zendesk® to your Helpjuice should not stump your company. We get the needs of companies and why they require risk-free and successful data migration. And we can help you organize an efficient transfer of records and move on with your business as soon as possible.
Export from Zendesk® to HelpjuiceHere’s How We Can Assist Your Company
We have been helping companies export their information to other help desks for years.
So, we’re familiar with the process and the quirks one must deal with for a successful migration more than anyone.
Our tool for an automated exportation process manages the a lot of problems and has the next pluses:
Time Saver
You won’t get stuck looking at your computer and desiring the progress bar to move on. Carry on with running your business as if it’s a usual workday.You don’t need to spend hours to manage each stage by yourself.
Unlimited Testing
We understand that you need your records in safety. Most help desks have backups, but we don’t want you to resort to that. With unlimited demo tryouts, you can request demo migration to identify any issues and deal with them before the migration.
Successful Data Transfer
With our automated tool, you won’t need to wait for a script or code to be written. With the aid of our export tool, just send a request and then get a ready-to-use solution for your migration.
100% Ticket Integrity
Export every ticket with all the information uncut. Our migration tool works flawlessly that ticket corrupting is close to impossible. The automatic process undergoes checking and balancing on a regular basis.
Our Service Guarantees
Privacy and Confidentiality
All data you provide to us will be kept strongly confidential and far from prying eyes. Rest assured, your passwords and other private information will be protected. We’ll only use your information during the export process.
Dedicated Support Team
We have agents always ready to support you with any problems you might have. We can also support your throughout the process and stay with you until everything works as planned.
100% Data Integrity
Our automated tool is constantly tested and upgraded to provide what you need. Move data swiftly without any information missing.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
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Tickets
with replies, notes and attachments
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Contact
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Companies
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Agents
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Agents Groups
Knowledge Base Objects
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Articles
with images and attachments
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Categories
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Folders
Automatic Zendesk® Export – How it Works
Preparing Before the Process
Preparation is the essential step of successful help desk transfer. To begin with, you will need to access your Helpjuice and create agent profiles and custom fields there. If there are other things you should do, our team will let you know.
Connecting Zendesk®
You’ll need to grant us with your Zendesk® login info in order to be able to perform the transition. These are required so that our service can use data from your Zendesk®.
Linking Helpjuice
Similarly, certain credentials from your new help desk software will be asked for to go on with the migration. This way, our tool can link both of your accounts for the data migration process.
Controlling Data Transport
You can pick out which records you want to transition and set them to be migrated to the Helpjuice. You control the data migration process to be completed as you want it to.
Trial Run
We highly advise that you execute a free trial before the real process. This is the reason why we offer our Free Demo Migration. Exploiting this trial tool, you can move a little number of tickets which you can then examine to be sure of reaching the right result.
Migrating to Helpjuice
Finally, when you’re happy with the demo migration, it’s time to begin exporting records from Zendesk®. Pick out an off-peak period when your support agents aren't full with work and start the transition procedure. [/spin]
Hear from our satisfied buyers
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The service was excellent, the pricing and process were clear. Support was excellent! Even though it took us two months to pull the trigger, support was always there to help us out. -
The automation element was spot on. The migration took around 6 hours but I just had to eyeball it every now and again. -
Great tool and an amazing support team!! We had a huge migration (100k+ issues) and everything went smoothly. Awesome job guys!
Automated Data Migration
It’s as exactly as we advertise it. See the complete operation yourself with our trial run.
Ask our Experts to Help with your Zendesk® Export
We have highly trained support reps that can help you with the whole migration process. Obtain real-time guidance for an effective transfer.