Moving Information Get from Zendesk to Halo ServiceDesk

Switching from Zendesk to your Halo ServiceDesk certainly needs certain preparation before the actual procedure. It may sound easy, but data export is a complex process that might result in the loss of information if you’re not watchful. However, if you experience troubles migrating your records from Zendesk to your Halo ServiceDesk, we can help make the transition seamless.

Lack of IT or Tech Support Crew

The transition approach you decide on is crucial as it can influence the success of the transfer. You must apply the safest method, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your IT crew can perform such a complex assignment.

Yes, the biggest issue companies deal with is the lack of experience of the technical support team as it pertains to the transferring process.

Congested Help Desk Providers

When organizations out there don’t have the resources to handle the exportation process, they may need support from help desk software vendors.

Nevertheless, help desk software suppliers mostly don’t want to share their own personnel to help you switch from their system to another one. This makes transferring meaningful data to a different help desk even more exhausting.

The Risk of Manual Transfer

The other technique is the most affordable one while you can also finish the full transfer yourself and save a lot of expenses creating a file with all of your customer info.

Although, there’s a possibility that the developed CSV file might have the unsuitable format. Therefore, your Halo ServiceDesk won’t be able to read it.

Of course, you can attempt reformatting everything yourself but there’s an even greater possibility that you can make everything corrupt or even worse.

How to Make Zendesk Export Easy

Transferring data from Zendesk to your Halo ServiceDesk shouldn’t stump your company. We are familiar with the requirements of businesses and why they seek out secure and successful data transfer. And we can help you make an successful transfer of information and go on with your business really soon.

Export from Zendesk to Halo ServiceDesk

Here is The way we Can Assist You

We have been helping organizations transition their information to new help desks for a long time already.

So, we’re experienced in the process and the eccentricities one must manage for a successful transfer perfectly.

Our application for an automated migration process tackles the whole lot of challenges and has the following benefits:

Time Saver

You won’t have to stop staring at your device and willing the progress bar to go forth. Continue running your business as if it’s a ordinary weekday.There’s no need to waste hours to regulate every stage on your own.

Unlimited Testing

We recognize that you want your records to be safe. The majority of help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo trials, you can opt for demo migration to determine any issues and deal with them before the transition.

Successful Data Exchange

Using our automated process, you won’t have to wait for a script or code to be made. By using our migration service, you just have to submit a request and then get a ready-to-go solution for your migration.

100% Ticket Integrity

Migrate each customer request and more with all the information untouched. The migration app works flawlessly that ticket corrupting is nearly unreal. The automatic process goes through checking and balancing regularly.

Our Company Guarantees

Privacy and Confidentiality

All personal information you entrust to us will be kept strongly confidential and away from curious eyes. Be sure, your passwords and other secret information will be secure. We’ll only exploit your information during the transition process.

Committed Support Team

We have our dedicated team members on standby to support you with any issues you might have. We will also walk you through the process and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is regularly tested and scaled to suit your needs. Transfer data seamlessly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the key to successful help desk migration. First of all, you will have to access your Halo ServiceDesk and set up agent accounts and custom fields there. If there are other things you need to do, our staff will inform you.

Step

Connecting Zendesk

You will have to to give us access to your Zendesk login credentials to be able to perform the migration. This is obligatory so that our tool can access data from your Zendesk.

Step

Linking Halo ServiceDesk

In the similar way, certain permits from your new help desk system will be requested to continue the migration. Thus, our tool can connect both accounts for the data exportation process.

Step

Controlling Data Transport

You can choose which files you want to migrate and link them to be transferred to the Halo ServiceDesk. The data migration process is under your control until it’s completed as you want it to.

Step

Demo Run

We highly suggest that you perform a free trial before the actual operation. For this purpose, we provide our customers our Free Demo Migration. By using this demo tool, you can move a small number of tickets which you can then examine to make certain of obtaining the right outcome.

Step

Migrating to Halo ServiceDesk

Lastly, once you’re happy with the result, it's high time to start out exporting data from Zendesk to your target system. Choose an uncrowded period when your support reps aren't full with work and begin the transition process. [/spin]