Transferring Information Get from Zendesk to Halo ITSM

Moving from Zendesk to your Halo ITSM certainly requires certain preparation before the actual procedure. It might appear to be simple, but data transition is a complicated process that might result in the loss of information if you’re not careful. However, if you experience issues migrating your data from Zendesk to your Halo ITSM, we can help make the migration easier.

Lack of IT or Tech Support Staff

The migration technique you choose is crucial as it can affect the result of the transfer. It’s best to exploit the most reliable way, or you run the risk of losing data.

In addition to that risk, you cannot be certain that your IT staff can conduct such a difficult task.

Yes, the biggest issue businesses face is the lack of practice in terms of the IT support team when it comes to the export process.

Congested Help Desk Providers

When businesses out there don’t have the opportunity to manage the exportation process, they may need help from help desk software vendors.

Although, vendors mostly don’t want to spare their own personnel to help you switch from their help desk to another one. This makes exporting meaningful data to another help desk even more exhausting.

The Risk of Manual Export

This technique is a money-saver while you can also finish the full transition alone and save every penny creating a file with all of your information.

However, there’s a possibility that the created CSV file might have the unsuitable formatting. So, your Halo ITSM won’t be able to read it.

Of course, you can try reformatting everything yourself but there’s an even greater chance that you can make all of it unusable or worse.

How to Make Zendesk Export Easy

Importing data from Zendesk to your Halo ITSM should never puzzle your company. We are familiar with the requirements of businesses and why they seek out risk-free and successful data migration. And we can help you organize an efficient transfer of records and go on with your work really soon.

Export from Zendesk to Halo ITSM

Here is The way we Can Serve Your Company

We have been helping businesses transition their data to other help desks for a long time already.

So, we’re acquainted with the process and the eccentricities one must tackle for a successful export more than anyone.

Our application for an automated transition process handles the whole lot of challenges and has these advantages:

Time Saver

You won’t have to stop glaring at your computer and waiting for the progress bar to move on. Go on with running your business like it’s a usual workday.You don’t need to spend hours to manage every action alone.

Unlimited Testing

We realize that you require your data harmless. The majority of help desks have backups, but we don’t want you to fall back upon that. Using our unlimited demo tryouts, you can request demo migration to identify any issues and correct them before the transition.

Successful Data Move

With the help of our automated application, you won’t need to wait for a script or code to be written. By using our migration service, just send a request and then get a ready-to-use solution for your migration.

100% Ticket Integrity

Move each ticket with all the information untouched. The migration app works perfectly that ticket corrupting is close to impossible. The automatic process undergoes checking and balancing regularly.

Our Company Guarantees

Privacy and Confidentiality

All information you trust to us will be kept strictly confidential and far from curious eyes. Be sure, your passwords and other secret information will be protected. We’ll only use your information during the export process.

Devoted Support Team

We have a support team prepared to assist you with any problems you might have. We will also lead you through the operation and stay with you until everything works as planned.

100% Data Integrity

Our automatic tool is regularly checked and scaled to suit your needs. Migrate data seamlessly without any information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk transfer. First of all, you will have to access your Halo ITSM and set up agent accounts and custom fields there. If there are other things you should do, our team will let you know.

Step

Connecting Zendesk

You will need to give us access to your Zendesk login info to be able to conduct the transition. These are necessary so that our service can use data from your Zendesk.

Step

Linking Halo ITSM

Likewise, certain permits from your target help desk system will be asked for to move on with the transition. This way, our tool can link both of your accounts for the data migration process.

Step

Controlling Data Transport

You can decide which records you want to move and link them to be migrated to the Halo ITSM. The data migration process is under your control until it’s completed as you wish.

Step

Test Run

We highly recommend that you conduct a test run before the real process. That’s why we provide our customers our Free Demo Migration. Exploiting this trial tool, you can move a little number of tickets which you can then view to make certain of getting the right outcome.

Step

Migrating to Halo ITSM

Lastly, as soon as you’re satisfied with the demo migration, it's high time to start out moving records from Zendesk. Pick out an off-peak period when your support reps aren't too busy and finalize the transition process. [/spin]