Moving Data from Zendesk to Gorgias

Moving from Zendesk to your Gorgias obviously needs some preparation before the actual procedure. It may sound easy, but data migration is a difficult process that might result in the loss of information if you’re not cautious. However, if you experience troubles moving your records from Zendesk to your Gorgias, we can help make the transfer more simple.

Lack of IT or Tech Support Crew

The transition method you pick is important as it can affect the success of the transfer. You must apply the most reliable approach, or you are in danger of losing data.

In addition to that risk, you cannot make certain that your IT team will be able to carry out such a complicated task.

Yes, the most frequent challenge companies deal with is the lack of expertise of the tech support team in regards to the transition process.

Congested Help Desk Providers

When organizations out there don’t have the time to control the migration process, they may look out for support from help desk software providers.

Although, help desk software suppliers mostly don’t want to spend their own personnel to help you move from their platform to another one. This makes transitioning meaningful data to a new help desk even more complicated.

The Risk of Manual Transition

The other option is the cheapest as you can also finish the whole transfer yourself and save every penny creating a file with all of your customer records.

Nevertheless, there’s a probability that the developed CSV file might have the incorrect format. Therefore, your Gorgias will not be capable of reading it.

Of course, you can try restructuring all of it yourself but there’s an even higher possibility that you can make the whole thing unsuitable or worse.

Why Make Zendesk Export Difficult?

Moving data from Zendesk to your Gorgias should not confuse your company. We understand the requirements of companies and why they require risk-free and successful data export. And we can help you make an effective transfer of information and move on with your responsibilities as soon as possible.

Export from Zendesk to Gorgias

Here is How We Can Help You

We have been helping organizations export their records to new help desks for a long time already.

So, we’re acquainted with the process and the quirks one must beat for a successful transfer more than anyone.

Our application for an automated exportation process deals with the many of challenges and has the following pluses:

Time Saver

You won’t have to stop looking at your monitor and willing the progress bar to move on. Continue running your business as if it’s a ordinary weekday.You don’t have to waste hours to regulate every step on your own.

Unlimited Testing

We recognize that you need your information to be safe. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited demo tryouts, you can request demo migration to detect any issues and correct them before the exportation.

Successful Data Exchange

Using our automated tool, you won’t have to wait for a script or code to be made. By using our export tool, you just have to send a request and then get a ready-to-go solution for your migration.

100% Ticket Integrity

Migrate every customer request and more with all the information intact. The migration tool works flawlessly that ticket corrupting is close to unreal. The automatic process goes through checking and balancing regularly.

Our Company Guarantees

Privacy and Confidentiality

All personal information you provide to us will be kept purely confidential and away from curious eyes. Rest assured, your passwords and other private information will be protected. We’ll only exploit your information during the transferring process.

Committed Support Team

We have our dedicated team members always ready to help you with any challenges you might have. We will also walk you through the process and stay with you until everything is as planned.

100% Data Integrity

Our automatic tool is constantly examined and updated to suit your needs. Transfer data swiftly with no data missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the essential step of successful help desk migration. Firstly, you will have to access your Gorgias and create agent profiles and custom fields there. If there are other things you should do, our team members will contact you immediately.

Step

Connecting Zendesk

You’ll have to to provide us with your Zendesk login info in order to be able to perform the transition. This is obligatory so that our app can access data from your Zendesk.

Step

Linking Gorgias

Likewise, certain credentials from your future help desk platform will be asked for to continue the migration. Thus, our tool can connect each of the platforms for the data exportation process.

Step

Controlling Data Transport

You can choose which records you want to migrate and set them to be migrated to the Gorgias. You can follow the data migration process to be completed as you see it.

Step

Demo Run

We highly suggest that you execute a demo migration before the actual process. For this purpose, we offer our Free Demo Migration. Exploiting this trial tool, you can move a limited number of tickets which you can then view to ensure of acquiring the right result.

Step

Migrating to Gorgias

Lastly, when you’re content with the demo results, it's high time to set off with exporting data to your new platform. Choose an uncrowded period when your support team aren't overloaded and begin the transition procedure. [/spin]