Transferring Records from Zendesk to Dixa

Switching from Zendesk to your Dixa certainly needs some amount of preparation before the actual procedure. It might look simple, but data transfer is a complex process that might result in the loss of information if you’re not cautious. However, if you undergo troubles transferring your records from Zendesk to your Dixa, we can help make the transfer more simple.

Lack of IT or Tech Support Staff

The migration technique you choose is significant as it can affect the result of the transfer. You have to take the hang of the safest method, or you are in danger of losing data.

On top of that risk, you cannot make certain that your tech support crew will be able to carry out such a complex assignment.

Yes, the most frequent issue firms face is the lack of expertise of the IT support team when it comes to the transition process.

Congested Help Desk Providers

When businesses out there don’t have the opportunity to control the transition process, they may require help from help desk software providers.

Nevertheless, vendors mostly don’t want to spend their own staff to assist you leave their system to another one. This makes transitioning important data to a different help desk even more puzzling.

The Risk of Manual Export

This way is a money-saver because you can also make the complete export alone and save a lot of expenses creating a file with all of your customer info.

Nevertheless, there’s a likelihood that the developed CSV file might have the wrong format. So, your Dixa will not be able to read it.

Of course, you can attempt reformatting everything alone but there’s an even bigger chance that you can make all of it unusable or even worse.

How to Make Zendesk Export Easy

Exporting data from Zendesk to your Dixa should never puzzle your company. We get the requirements of companies and why they demand secure and successful data transition. And we can help you make an effective migration of information and continue your business as soon as possible.

Export from Zendesk to Dixa

Here is The way we Can Serve Your Company

We have been helping businesses move their data to other help desks for several years.

So, we’re experienced in the process and the eccentricities one must cope with for a successful export more than anyone.

Our application for an automated transition process copes with the a lot of issues and has these benefits:

Time Saver

You won’t have to stop glaring at your monitor and waiting for the progress bar to move on. Go on with running your business as though it’s a regular workday.There’s no need to waste several hours to regulate each stage alone.

Unlimited Testing

We realize that you require your data harmless. The majority of help desks have backups, but we don’t want you to resort to that. With unlimited demo trials, you can opt for demo migration to detect any problems and address them before the migration.

Successful Data Move

With the help of our automated application, you won’t have to wait for a script or code to be written. Using our export tool, just submit a request and then get a ready-to-go tool for your transition.

100% Ticket Integrity

Move each customer request and more with all the information uncut. The migration tool works properly that ticket corrupting is nearly impossible. The automatic process goes through testing and adjusting on a regular basis.

Our Company Guarantees

Privacy and Confidentiality

All information you trust to us will be kept strictly confidential and far from curious eyes. Be confident, your passwords and other private information will be secure. We’ll only use your information during the transferring process.

Devoted Support Team

We have a support team prepared to assist you with any queries you might have. We will also lead you through the procedure and stay with you until everything is accomplished.

100% Data Integrity

Our automatic tool is continually checked and upgraded to provide you with the desired results. Migrate data smoothly without any information missing.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects

Tickets
with replies, notes and attachments

Contact
Companies

Agents
Agents Groups

Knowledge Base Objects

Articles
with images and attachments

Categories

Folders

Automatic Zendesk Export – How it Functions

Step

Preparing Before the Process

Getting ready is the basic stage of successful help desk migration. To begin with, you will have to access your Dixa and create agent profiles and custom fields there. If there are other things you need to do, our crew will inform you.

Step

Connecting Zendesk

You will have to to grant us with your Zendesk login info in order to be able to carry out the migration. These are necessary so that our tool can access info from your Zendesk.

Step

Linking Dixa

In the similar way, certain permits from your target help desk software will be asked for to move on with the export. This way, our tool can link both accounts for the data exportation process.

Step

Controlling Data Transport

You can decide which records you want to move and adjust them to be transferred to the Dixa. The data migration process is under your control until it’s completed as you wish.

Step

Test Run

We highly recommend that you conduct a test run before the real process. That’s why we propose our Free Demo Migration. By using this demo tool, you can move a limited number of customer requests which you can then check to be sure of reaching the right result.

Step

Migrating to Dixa

Lastly, as soon as you’re satisfied with the trial run, it's high time to start migrating records to your new help desk. Choose an uncrowded time where your support agents aren't full with work and finalize the migration process. [/spin]